Customer Service Administrative Assistant

Lisa Anne Waddell

Email: ********@********.***

Address:

City: Hendersonville

State: NC

Zip: 28792

Country: USA

Phone: 828-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.

Educational Background:

High School Dipolma from Enka High School, Enka NC 1/2001 to 5/1980 (General)

Job History / Details:

Professional Summary

Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.

Education and Training

Enka High School Enka, NC

High School Diploma General

Skill Highlights

Self-starter

Microsoft Office

Insurance processing

Patient charting

Insurance eligibility verification

Schedule management

Deadline-oriented

Employee training and development

Health insurance processing

Professional Experience

January 2012 to Current

Risk Optometric Hendersonville, NC

Office Manager

Managed medical supply inventory, insurance records, patient charts and company files. Contacted insurance providers to verify correct insurance information and get authorization for proper billing codes. Supervised and trained admitting, billing and collection staff. Updated patient accounts and information on a daily basis. Managed incoming and outgoing calls for busy Optometry office. Scheduled and confirmed appointments. Communicated with patients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays. Handled and processed confidential patient information. Maintained all EMR.

May 2003 to January 2012

Great Beginnings Asheville, NC

Hospital Coordinator

Scheduled all hospital surgery cases for 4 doctors. Scheduled all pre-op's and post op's. Maintained full case load for 2 days a week surgeries. Answered 12 phone lines. Filing charts, deposit, check in/out, faxing of all documents before surgery to surgery center. Opened and distribute mail.

October 2001 to May 2003

Dr. Keith Black Asheville, NC

Financial Manager

Set up and handled all patient accounts. Answered phone, filed charts, deposit, prepared monthly reports. Check In/Out,filing and collecting of insurance, filled in as needed in clinical area, took and prepared x-rays.

June 1988 to October 2001

Dr. Robet Taylor Asheville, NC

Financial Manager

Set up and maintained all patient accounts. Answered phone, filing, charting, deposit, filing and collecting of insurance, new patient records, x-rays, check in/out, assisted in clinical area as needed.

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