Customer Service High School

Rocky A. Mills Jr.

Email: ********@*********.***

Address:

City: Monroe

State: NC

Zip: 28110

Country: USA

Phone: 704-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Articulate Computer Technician with extensive training in IT and customer support. Versed in management skills,sales techniqes and laboring roles. Desires a challenging position in IT or customer service, in a vast and steady company.

Educational Background:

High School Dipolma from Piedmont High School, Monroe NC 1/2001 to 6/2006 (Automotive Technician)

Job History / Details:

Professional Summary

Articulate Computer Technician with extensive training in IT and customer support. Versed in management skills and laboring roles. Desires a challenging position in IT or customer service in a vast and steady company.

Core Qualifications

Computer proficient

Microsoft Office

File/records maintenance

Reports generation and analysis

Training and development

Change management

Quick learner

Proficiency in computer debugging

Client-focused

Results-oriented

Employee scheduling

Detail-oriented

Excellent multi-tasker

Strong communication skills

Superb sales professional

Exceptional telephone etiquette

LAN aptitude

Accomplished with mobile devices

Experience

December 2009 to April 2012

Emporos Systems Corp. Charlotte, NC

Computer HW Tech/Lvl 2 Tech support

Started as shipping/receiving coordinator and quickly moved up to Computer Hardware Technician. After proving excellent communication skills and proficiency at developing customer relations, I was moved up to Technical Support level 2. Provided excellent over the phone instructions to customers in need of diagnosis and repair of equipment. Along with logging all interaction with customer, I was in charge of creating shipping labels and return labels for old and new products for the entire department.

Education

2006 Piedmont High School Monroe, NC

High School Diploma Automotive Technician

Graduated from HS with an award of Warranty program through my trade school(Union County Career Center). Went through two years of continuing education. Coursework in Public Speaking and Creative Writing. I have had years of Sales and Management training along with troubleshooting and maintenance experience.

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