business management

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A successful history of business management in the highly competitive services industry. Skilled in needs analysis and process improvement techniques utilizing an in depth understanding of management technique. Key capabilities include identifying opportunities and managing change to optimize results, sustaining client relationships and building teams that produce consistent high performance.

Professional Background

EinsteinNoah Bros.Corporation, Towson, MD

General Manager 2008-2010

Have rejoined the Einstein/Noah Concept. Please see relevant experience below.

Panera Bread, Lemek LLC, Chevy Chase, MD

Manager 2002- 2006

One of the most successful Franchisor of Panera Breads in the continental USA. Went from $41.5 million in sales to $72 million in fiscal 2005 year. Received many awards at annual corporate meetings.

à Responsible for managing 3 million in annual sales;

à As a Training Specialist, I was able to train new employees and management on all facets of company policies and procedures;

à Responsible for all Profit & Loss.

Einstein/Noah Bros. Corporation, Towson, MD

General Manager 1998-2002

A major national corporate entity in the retail food industry operating over 500 locations throughout the USA.

à Complete P&L responsibility including budget analysis and achievement of corporate targets, human resources,

payroll, inventory control, customer satisfaction and building sales revenues;

à By paying close attention to the performance and needs of the subordinate management staff, applied a strategy

of management development and retention, which reduced significantly the turnover of personnel by 15%;

à Increased sales by 20% over a period of 2 years to exceed $1.5 million/yr;

à Developed a community-integrated operation through personal involvement with regular patrons as well as

participation in charitable events and active solicitation of new corporate customers.

Joan & Gary's Original Bagel Co., Pikesville, MD

General Manager 1995-1998

A 30 year old family owned bagel restaurant; one of the largest bagel suppliers in the Baltimore area

à Managed the entire operation of the company with full charge of production staff and customer services and improved annual sales by 10%;

à Increased catering, retail and wholesale sales business through cultivating standing relationships with long term accounts;

à Performed all potential hire interviews to identify appropriate candidates for long term employment maintaining staffing at optimal levels.

Maximillian's Bakery, Baltimore, MD

General Manager 1992-1995

Privately owned start up European concept Bakery/Café with a majority share controlled by foreign interests.

à Presented the opportunity to open the first restaurant in the Baltimore area. Implemented the concept using the template provided by the majority partners and developed the business to exceed $1 million in business in revenues;

à Attracted, hired and trained necessary staff to provide a well presented and appealing dining experience. Regular customer base grew steadily.

Education

Bachelor of Science

YORK COLLEGE, New York, NY

Panera Bread, Lemek LLC, Chevy Chase, MD

Manager 2002- 2006

One of the most successful Franchisor of Panera Breads in the continental USA. Went from $41.5 million in sales to $72 million in fiscal 2005 year. Received many awards at annual corporate meetings.

à Responsible for managing 3 million in annual sales;

à As a Training Specialist, I was able to train new employees and management on all facets of company policies and procedures;

à Responsible for all Profit & Loss.

Einstein/Noah Bros. Corporation, Towson, MD

General Manager 1998-2002

A major national corporate entity in the retail food industry operating over 500 locations throughout the USA.

à Complete P&L responsibility including budget analysis and achievement of corporate targets, human resources,

payroll, inventory control, customer satisfaction and building sales revenues;

à By paying close attention to the performance and needs of the subordinate management staff, applied a strategy

of management development and retention, which reduced significantly the turnover of personnel by 15%;

à Increased sales by 20% over a period of 2 years to exceed $1.5 million/yr;

à Developed a community-integrated operation through personal involvement with regular patrons as well as

participation in charitable events and active solicitation of new corporate customers.

Joan & Gary's Original Bagel Co., Pikesville, MD

General Manager 1995-1998

A 30 year old family owned bagel restaurant; one of the largest bagel suppliers in the Baltimore area

à Managed the entire operation of the company with full charge of production staff and customer services and improved annual sales by 10%;

à Increased catering, retail and wholesale sales business through cultivating standing relationships with long term accounts;

à Performed all potential hire interviews to identify appropriate candidates for long term employment maintaining staffing at optimal levels.

Maximillian's Bakery, Baltimore, MD

General Manager 1992-1995

Privately owned start up European concept Bakery/Café with a majority share controlled by foreign interests.

à Presented the opportunity to open the first restaurant in the Baltimore area. Implemented the concept using the template provided by the majority partners and developed the business to exceed $1 million in business in revenues;

à Attracted, hired and trained necessary staff to provide a well presented and appealing dining experience. Regular customer base grew steadily.

Education

Bachelor of Science

YORK COLLEGE, New York, NY

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