Customer Service High School

JAMES THINNES

Email: ********@**********.***

Address:

City: Whittier

State: CA

Zip: 90602

Country: USA

Phone: 562-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Talented Machine Operator with solid work history and proven ability to perform well in a team and individually.Hardworking, strong and physically agile manufacturing professional who excels at leadership, computer knowledge and also the drive to succeed.

Educational Background:

High School Dipolma from ITT Technical Institute, Anaheim CA 1/2001 to 3/2009 (IT - Computer Networking Systems)

High School Dipolma from University of Nebraska at Omaha, Anaheim CA 1/2001 to 11/2012

High School Dipolma from Metro Community College, Anaheim CA 1/2001 to 11/2012

Job History / Details:

Career Overview

Talented Machine Operator with solid work history and proven ability to perform well in a team and individually.Hardworking, strong and physically agile manufacturing professional who excels at leadership, computer knowledge and also the drive to succeed.

Qualifications

Hardware - PC

Software - Linux, Windows XP, Microsoft Office

Production scheduling

Safety-oriented

Material handling

Mathematical aptitude

Fabrication and installation

Multi-tasker

Lifting 60 lbs

Able to unload shipments

Manufacturing background

First Aid certified

Deadline-driven

Troubleshooting specialist

Certified Forklift Operator

Production procedures

Microsoft applications skills

Extremely quick learner

Shipping and receiving

Repair and Installation

Home and Office

Microsoft Excel, Word, and Access

Data Entry 20-30 WPM

Customer Service

Desktop Support

Technical Skills

Skills Experience Total Years Last Used

Desktop Support 6 2011

manufacturing 15 2011

Management 15 2009

Windows, Unix, Linux, Mac 5 2011

Customer Service 15 2010

Work Experience

August 2009 to January 2011

Western Digital Irvine, CA

Test Operator

Test hard drives with new firmware.

Troubleshoot tests, Communicate with Engineers.

Multitask on different projects given.

Desktop Support and also I worked with Excel and Spreadsheets.

June 2005 to June 2006

Embassy Suites Brea, CA

Maintenance and Computer support

I would help with any computer problems in the hotel and also help troubleshoot electrical problems.Assisted guests with any special requests during their visits.

March 1999 to February 2005

Microsoft Omaha, NE

Hardware Installer

Customer Service (answered questions), Desktop Support

Motherboard installations, Fixed Processors, Updated hardware.

Troubleshoot Microsoft Office

February 1998 to May 2004

Avaya Omaha, NE

Manager / Technician

I was the shift manager for about 30 people and my team help make the company a lot of money.

Hired and managed staff, overseeing any personnel grievances.Inspected finished products for quality and adherence to customer specifications.Drafted a timescale for all jobs.Developed production tracking and quality control systems, analyzing production, quality control, maintenance and other operational reports, to detect production problems.

Education and Training

2009 ITT Technical Institute Anaheim, CA

Associate of Science degree IT - Computer Networking Systems

1997 University of Nebraska at Omaha Omaha, NE

Business Computer Programming and Accounting

1996 Metro Community College Omaha, NE

Associate of Applied Science Accounting

Keywords

Information and Technology Solutions, Continuing Education, DOS, Information Protection Analysis, Information Systems, Information Systems Integrity, Linux, Microsoft, MS, MS-DOS, Personal Computers, Desktop Support, QA, Strong Communication Skills, Management, Supervisor, Technical Support, Troubleshooting, Windows (2K, XP), Microsoft Access, Microsoft Excel, Microsoft Word.

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