Customer Service High School

Janinne Suarez

Email: abpwzf@r.postjobfree.com

Address:

City: Denver

State: CO

Zip: 80211

Country: USA

Phone: 469-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Friendly and enthusiastic hard worker who consistently meets customer service satisfaction goals. Awards and Decorations: Air Force Outstanding Unit Award(5) National Defense Service Medal Global War on Terrorism Expeditionary Medal Global War on Terrorism Service Medal Air Force Training Ribbon

Educational Background:

High School Dipolma from Aerospace Medical Technician Technical School, Wichita Falls TX 1/2001 to 12/2009 (General)

High School Dipolma from Security Forces Technical School, Wichita Falls TX 1/2001 to 11/2012

High School Dipolma from USAF BASIC MILITARY TRAINING, Wichita Falls TX 1/2001 to 11/2012

High School Dipolma from Waynesville High School, Wichita Falls TX 1/2001 to 11/2012

Job History / Details:

Professional Profile

Friendly and enthusiastic hard worker who consistently meets customer service satisfaction goals.

Awards and Decorations:

Air Force Outstanding Unit Award(5)

National Defense Service Medal

Global War on Terrorism Expeditionary Medal

Global War on Terrorism Service Medal

Air Force Training Ribbon

Qualifications

Cash handling and management

Cash register expertise

Highly customer service-oriented

Goal-oriented

Basic clerical knowledge

Efficient data entry

Dependable and reliable

Bilingual in fluent Spanish

Typing speed 60 WPM

Positive and friendly

Experience

September 2012 to Current

Great Clips Littleton, Colorado

Receptionist

Greeted customers in a timely fashion, while quickly determining their needs.

Built relationships with customers and the community to promote long-term business growth.

Worked as a team member to give the highest level of service to customers.

Contacted other store locations to determine merchandise availability.

August 2010 to August 2012

Fossil Inc. Dallas, Texas

Data Entry Clerk

Fielded an average of 100 customer service calls per day.

Entered data promptly and efficiently with a 100 percentage accuracy rate.

Documented all customer inquiries and comments thoroughly and efficiently.

Served as liaison between customers, store personnel and various store departments.

Returned all routine and general customer calls in a timely manner.

Referred unresolved customer grievances to designated departments for further investigation.

Shared product knowledge with customers while making personal recommendations.

May 2008 to May 2011

United States Air Force Reserve

USAFR

Performed basic and advanced patient assessments.

Maintained a state of readiness and alertness for all assignments.

Rapidly assessed whether life threatening criteria was present and took immediate action.

Demonstrated high standards of performance, including teamwork, communication and compassion.

Maintained updated knowledge with treatment protocols, response requirements and quality assurance procedures.

Strictly protected the confidentiality of all information related to patient care activities and EMS operations.

April 2003 to May 2008

United States Air Force

Security Forces

Leads, manages, supervises, and performs force protection duties, including use of deadly force to protect personnel and resources.

2003-2005 Malmstrom Air Force Base, Great Falls, MT.

As a Security Forces Fire Team Member:

Protected nuclear and conventional weapons systems and other resources. Performed air base defense functions contributing to the force protection mission. Controlled and secured terrain inside and outside military installations. Defended personnel, equipment, and resources from hostile forces. Operated in various field environments, performed individual, and team patrol movements, both mounted and dismounted, tactical drills, battle procedures, convoys, military operations other than war, antiterrorism duties, and other special duties.

2005-2007 Incirlik Air Base, Turkey.

As a Security Forces Armorer:

Inspected, cleaned, and rebuilt weapons. Ensured weapons were in safe operating condition. Completed paperwork and maintained logs.

2007-2008 McGuire Air Force Base, Wrightstown,NJ.

As a Security Forces Law Enforcement Officer:

Responsible for the safety of all base weaponry, military and non-military personnel, and property from hostile forces. Directed vehicle and pedestrian traffic on base. Conducted investigations into on-base incidents. Apprehended and detained suspects as well as secured crime scenes.

Education

2009 Aerospace Medical Technician Technical School Wichita Falls, Texas

2003 Security Forces Technical School San Antonio, Texas

2003 USAF BASIC MILITARY TRAINING San Antonio, TX

Certificate of United States Air Force Military Training

2001 Waynesville High School Waynesville, Missouri

High School Diploma General

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