Customer Service Sales

Chisom Azuonye

Email: *********@********.***

Address: ** ******** ****

City: Milton

State: MA

Zip: 02186

Country: USA

Phone: 617-***-****

Skill Level: Entry

Salary Range: $35,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

ChisomAzuonye

617-***-**** ********@*****.***

51 Guilford Road Milton, MA 02186

Qualifications Summary

An impassioned professional working in a rapid-changing society requiring strong organizational, technical and interpersonal skills geared towards the improvement of the individual worker and of the organization as a whole and ultimately producing a truly exceptional result. Highly capable of multitasking with efficient and effective results; dependable, committed to superior customer service, and possessed of flexibility and resiliency to meet diversity of needs. Capabilities include:

* Computer Operations

* Word Processing and Typing

* Customer Service and Relations

* Filing and Records Management

* Problem Solving

* Telephone Reception

Professional Highlights

Administrative Support

* Maintain telephone lines, billing, create spreadsheets, perform data entry, and handle account disputes and concerns.

* Communicate directly with corporate clients, sales staff; managed a portfolio of high profile accounts while building relationships with clients.

* Prepared documents for financial audit in support of the day-to-day operations of a full service consulting firm.

* Responsible for monitoring, tracking, and maintaining activity on student`s accounts which included: cash, check, credit card receipts and issuing refunds to student`s accounts.

* Ensured all financial aid disbursements are applied to the student's account properly.

* Communicated with parents, students, and /or other parties concerning student account balances.

Customer Service and Relations

* Greeted guests, handled requests and assisted with hotel amenities and services.

* Assisted guests in all inquiries pertaining to hotel services.

* Assisted guests with check-in/out procedures.

Technology Profile

Software: knowledgeable on computer programs to include MS Windows XP/Vista/7, Apple, Peachtree accounting software, Microsoft Office (Excel, Access, PowerPoint, Word) with typing speed: 40 wpm.

*Currently studying for A+ certification

Employment History

* Repair Account Analyst, Granite Telecommunications Quincy, Massachusetts August 2010-Present

* Data Analyst, Alan Gray Inc.Boston, Massachusetts February-July 2010

* Student Accounts Representative (Temporary Position), Berkley College of Music Boston, Massachusetts,January 2010

* Guest Services Associate, Marriott Hotel Cambridge, Massachusetts, June 2004-July 2009

Education and Training

Bachelor of Arts Degree in Accounting Umass Boston, 2008

* College Project, 2004: Utilized Peachtree Accounting Software to balance debit/credit accounts and trial balance.

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