Customer Service Security

Andrew McAllister Tel: 415-***-**** e-mail: ******@**********.***

Address

*** ******* ****** *******, ** 94612

Profile

Certified and adept at Client Support, Networking, Server Administration and Security including:

Network+ Network Skills Certification Nov. 2008

Microsoft Certified Systems Administrator

MCSA 2003 Nov. 2008

Cisco Systems Certified Network Associate

CCNA Nov. 2007

A+ PC Hardware and Operating System Certification Dec. 2006

Education

Applied Associates Degree in Information Technologies Phi Theta Kappa, Deans list

2006 to 2008

North Idaho College Coeur d Alene, Idaho

2007 to 2007 Cisco Networking Academy Alumni

North Idaho College Coeur d Alene, Idaho

2005 to 2006 Beshara School of Esoteric Education

Beshara School Hawick, Scotland U.K.

Experience

San Francisco Ballet

Information Technology Service Administrator November 2008 to Present

Network and System Administration

Maintained and administered a multiple site Cisco infrastructure, network design, DHCP, QoS, DNS, et al.

Deployed, administered and maintained 25+ Windows 2003/2008 servers and 200+ Windows PCs and Macs.

Administered Active Directory, hosted Exchange 2003, Group Policy and package management.

Administered a Vmware ESX 4 vSphere cluster and was involved in physical to virtual m igration.

Deployed and administered Microsoft Deployment Services and Symantec client imaging solutions.

Administered IIS, domain registration, public DNS and deployed SSL certificates.

Installed and maintained several SQL databases, their applications and common DBA tasks.

Helpdesk and Application Support

Customer service oriented providing all tier helpdesk support, webhelpdesk administration and technical training.

Deployed, administrated and maintained all critical business applications. Web and database based.

Experience with Cisco VOIP and wireless / security technologies and active sync mobile devices .

Network Security and Change Management

Administered Cisco ASA firewalls and deployed and maintained Cisco / Barra cuda VPN and security solutions.

Identified security vulnerabilities, made recommendations and implemented various solutions.

Researched, implemented and administered client side security and Backup Exec data redundancy solutions.

Researched, deployed and administered Postini and Barracuda email / web filter security solutions.

Change management, documented policies, procedures, and network / system configurations.

Projects and Collaboration

On large time sensitive projects, both managed and worked w/ a variety of consultants to meet our project goals.

W orked closely with other departments to then head the technical implementation of multi-phase projects.

A team player both enthusiastic about technology and desiring to work in a creative environment.

McAllister Technical Services Coeur d Alene, Idaho

System Administrator May 2007 to October 2008

Deployed and administered Active Directory, Group Policy and package management.

Maintained all hardware, software, and network for 12 windows XP computers including documentation.

Designed, implemented and administered client side security and data protection solutions.

Other: designed new company product catalog / video slide show for trade shows and created system polices.

Byte Me Computers

Personal Custom Computer Building Self employment Nov. 2001 to Present

In-house computer consulting and custom computer assembly including small residential network installation.

Over 13 years of hands-on experience building and configuring systems from scratch .

References Available Upon Request Certification Validation Upon Request

http://www.andrewmcallister.net

Other Skills

Hardware

IBM Rackmount 1U servers, Cisco ASA 5500, Cisco 2800 Series Routers, Cisco 2650 / 2750 Catalyst Switches, IBM

SAN, Promise xSAN

Network and Server Administration

Microsoft Server 2003/2008, VMware ESX 4 Enterprise Plus, hosted Microsoft E xchange 2003, Microsoft SQL Server

2005/2008, Microsoft ISA 2006, Cisco ASDM / ACLs, Cisco Unity Voicemail, Cisco IOS, CUCM, Cisco VPN, Cisco

SSLVPN, Symantec Backup Exec 10d, 12.5, Symantec AV, Trendmicro Worry-free SMB, Symantec Ghost, Microsoft

Deployment Services, MDT, WSUS, RRAS, IIS, DNS, DHCP, subnetting, Barracuda Webfilter and SSLVPN, SQL

Management Studio

Application

MS Office XP/2003/2007 and Outlook, Windows 95/98/2000/XP/Vista/7, Linux, Mac OSX, Adobe CS3 Creative Suite

References Available Upon Request Certification Validation Upon Request

http://www.andrewmcallister.net

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