M. JAMES HALL AAS, A+ Web Developer / Information Technology

*** ***** **** ****, **** City, CA 940**-***-*** 0371 abpwxa@r.postjobfree.com http://www.mjameshall.com

Summary of Qualifications:

Certified Technician with a strong Multimedia Degree with over 7+ years of traditional Help Desk support, workstation

engineering, web design and development. Well recommended by previous managers and directors and currently looking to

implement and expand my knowledge of web and information technology.

ERP support for Epicor POS registers SEO optimization and Web-enabled analytics

Customer Help Desk and Support Adept in PHP and Flash Web site development

Managing and securing Wi-Fi networks Strong Visual design and layout skills

Windows and Virtualization environments Working knowledge with MS SQL, Routing

protocols

Core Competencies and Technical Skills

Operating Systems: Microsoft Windows (Vista, XP, 7, 2003), Linux and Mac OS X / iOS

Ethernet and WLAN router configuration (TCP/IP, DNS, DHCP, WINS, NAT, IPSec, MAC),

Networking and

remote desktop (RDP, VNC, SSH) FTP, VPN, Printing and File Sharing, Wi-Fi networks

Security:

(802.11a/b/g/n, ), Cisco VOIP Phone Systems, Active Directory Domain Services (AD DS), Wi-Fi

encryption (WEP/WPA/WPA-PSK using TKIP/AES), Cisco VPN Client, RSA SecurID

(Software/Hardware Tokens), McAfee VirusScan, Symantec Corporate Antivirus,

System Utilities: Sun s VirtualBox, VMware (Workstation, Fusion), SQL Server, myPHP admin, Symantec Norton

Ghost, PEBuilder, Windows Steady State

Classic ASP, HTML, CSS, PHP, XML, mySQL, MS SQL, Java, JavaScript/JQuery, Visual Basic,

Languages:

Action Script, AppleScript

Software: Adobe Creative Suite (Photoshop, Illustrator, Acrobat, DreamWeaver, Flash), Microsoft Office

Suite (Word, Excel, PowerPoint, Access, Project, Outlook, FrontPage), Texas Digital

QuickCOM Vitals Dashboard for Help Desks, MS SQL Query Designer, BMC Remedy Service

Desk, AppleScript Editor, POS Epicor (NSB) software, Microsoft SharePoint, McAfee ePolicy

Orchestrator, Apple Xcode, Wordpress, Drupal, AccessVia Price and Sign, Google Analytics and

Ad Words

Professional Experience and History:

Tier 1, NA Gold Support August 2010 to Current

McAfee, Inc., antivirus software and computer security company located in Plano, TX.

Relentlessly tackled zero-day malware and threats while giving proactive steps to lock down environments for McAfee

corporate clients.

Ensure that all of the required files are gathered and available prior to escalating an issue to our Tier II team

Working knowledge with MS SQL, Routing protocols (TCP / IP, OSPF etc.,) HTML, ATM, Token Ring, ISDN, and

Ethernet

S ystems Engineer / Store Support A nalyst June 2007 to Nov. 2008

Mervyn s, LLC, department store chain based based in Hayward, CA

Provided 1st and 2nd tier MAC/PC support and troubleshooting for software/hardware issues for all of Mervyn s 175+ retail

stores and 10,001+ employees and vendors including POS retail systems;

Utilized the BMC Remedy Service Desk system to track issues and generate reports.

Worked with vendor to develop and maintain a 3-screen, 42-inch plasma display for the call center to show real-time metrics

and statistics using QuickCOM Vitals Dashboard.

Desktop Support Technician Oct. 2005 to June 2007

m dis and Milestone Technologies, Inc, providing sales, customer care, and technical in Dallas, TX

Subcontracted to provide onsite support, migrate local domain accounts, software and VPN deployment for multiple Fortune

500 companies including Adobe, Phillips, Yahoo, SanDisk and Mervyn's.

S r. Technical Support Analyst Oct. 2002 to Oct. 2005

FedEx Kinko's, provide printing, copying, and binding services for San Francisco, CA

Supported three busy FedEx Kinko's copy centers including installation, upgrading and restoring POS and Production

equipment, applying patches, bundles, and maintenance/service packs when needed to maintain reliable technical systems.

Provided systems training, interacted with customers and couched team members on desktop publishing and color

management in digital printing.

Multimedia and Web Developer Aug. 2000 to July 2002

Interweb New Media, Interactive Design Agency in Dallas, TX

Duties include designing web sites, maintaining web sites, creating custom web graphics and layouts, creating flash intros,

animated banners, copywriting and content creation, accessibility, website promotion & marketing.

Developed search engine optimization strategies that got quite a few clients first page results in some top search engines.

T echnical Support Help Desk Representative Feb. 1998 to July 2000

Stream International, Inc., call center for providing sales, customer care, and technical in Dallas, TX

In a massive call-center environment, guided customers over the telephone through hardware and software installation and

troubleshooting.

Volunteered to redesign and reorganize the inter-departmental website knowledge base, streamline solving customer issues

and minimizing talk-time.

C ustomer Service Representative July 1995 to May 1997

Web America Networks, Inc., is an Internet service. based in Dallas, TX

Entry-level customer sales and support for an extremely popular internet service provider. This included inbound

telemarketing sales and walking customers through software installation.

Education and Certifications

The Art Institute of San Francisco Computing Technology Industry Association

Studies for Bachelor of Science with Emphasis in Advertising CompTIA A+ Certified Professional

The Art Institute of Dallas

Associate of Applied Arts with Emphasis in Multimedia

Awarded AIIC Merit for Scholarship Excellence

All Souls College Balliol College Blackfriars Brasenose College Campion Hall Christ Church Corpus Christi College Exeter College Green Templeton College Harris M anchester College Hertford College Jesus College Keble College Kellogg College Lady Margaret Hall Linacre College Lincoln College M agdalen College M ansfield College M erton College New College Nuffield College O riel College Pembroke College The Queen's College Regent's Park College St Anne's College St Antony's College St Benet's Hall St Catherine's College St Cross College St Edmund Hall St Hilda's College St Hugh's College St John's College St Peter's College St Stephen's House Somerville College Trinity College University College W adham College W olfson College W orcester College W ycliffe Hall Oxford Cambridge Durham Imperial College London M IT Oxford Cambridge Imperial College London School of Economics Bath University College London York W arwick Bristol Durham St Andrews Loughborough Nottingham Edinburgh M anchester Birmingham Newcastle King's College London Royal Holloway Aberdeen Lancaster SOAS UMIST Leicester Cardiff Sheffield Glasgow Southampton Reading Essex M icrosoft IBM Apple M icrochip Google Yahoo Royal

Dutch Shell BP HSBC Vodafone Group GlaxoSmithKline Rio Tinto Group Royal Bank of Scotland Group Anglo American British American Tobacco BG Group Duke of Edinburgh SAS Edward Jones W egmans Food M arkets Google Nugget M arket DreamWorks Animation SKG NetApp Boston Consulting Group Qualcomm Camden Property Trust Robert W . Baird & Co. Bingham M cCutchen W . L. Gore & Associates Recreational Equipment Zappos.com Cisco M ethodist Hospital System W hole Foods M arket Genentech Devon Energy NuStar Energy Johnson Financial Group Umpqua Bank Goldman Sachs Group Novo Nordisk CHG Healthcare Services Scottrade JM Family Enterprises Quicken Loans Alston & Bird PCL Construction Enterprises Baptist Health South

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