Management Customer Service

Shannon Presley

Email: *********@********.***

Address: **** *******

City: Richardson

State: TX

Zip: 75081

Country: USA

Phone: 214-***-****

Skill Level: Management

Salary Range: $70,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

SHANNON PRESLEY, M.ED, LPCi

Cell: 214-***-**** * www.linkedin.com/in/ecubedcoaching

*********@********.***

BUSINESS COACH; EMPLOYEE RELATIONS, TRAINING AND DEVELOPMENT

AREAS OF EXPERTISE

* Professional Training & Development

* Performance Management Techniques

* Adult Learning Principles

* Team Building, Engagement

* Process Improvement Methodologies

* Employee Selection, Retention

* Succession Planning

* Change Management /Behavior Modification

* Personality & Behavioral Assessments

* Instructional Design Strategies

* Employee Relations

* Talent Acquisition

* Performance Review & Management

* Tracking, Analysis & Reporting

* Project Management

* Career Development

* Internal Investigations

* Compensation

* Employment Law

Professional Experience

ThoughtWorks Dallas, TX

People Lead Feb 2012 - Present

Key Achievements:

*Establish and execute strategic direction for HR, Operations and Organizational Development

*Assists in change management initiatives to align HR and operational strategies globally

*Liaison for 65+ colleague consultants, and the organizational framework

*Coached consultants on career development, conflict resolution, staffing and stretch roles

*Designed, evaluated, and implemented initiatives fostering culture of continuous capability development, Sponsor and Capability Development Programs, including but not limited to: sponsor matches, coaching videos, curriculum, ongoing communication, recognition programs, etc.

*Collaborated with regional and national management on the creation, training and implementation of policies & procedures

eCubed Coaching & Consulting Dallas, TX

Business Coach & Life Coach 2011 - Present

Key Achievements:

*Facilitate client goals by utilizing a variety of coaching techniques: leadership, organizational development, change management, strategic and succession planning, life/career transition, program management, etc

*Facilitate workshops and speaking engagements to increase organizational, leadership, individual participants` skill and goal achievement

*Increase clients` personal fulfillment and professional effectiveness by fostering new insights and providing feedback, guidance, structure and support

Kenexa Dallas, TX

Sr. Client Liaison Manager 2007 -2011

Key Achievements:

*Account management and talent acquisition for National & International market for Fortune 100 Healthcare Company: Customer Service, Business and Clinical Operations

*Continuous Career Development Program: Speaking engagements, training classes & workshops

*Recruiting: resume, branding and interviewing coaching & facilitation

*Outplacement Service: curriculum, assessment administration, developmental analysis, etc.

Tri4Success, Inc. Dallas, TX

Vanguard Preparatory School Dallas, TX

St. Anthony School Carrollton, TX

Behavioral & Educational Coach 2001 - 2008

Key Achievements:

*Designed, evaluated and implemented: academic and behavior management programs, instructional methods and materials, personal and behavior modification programs

*Case management: oversaw student from onset of milieu to graduation (including: individual, parent and group counseling); administered and interpreted diverse psychological assessments, benchmarked student progress and achievement

*Coaching / training life skills: social, communication, coordination and fine motor, organizational and other daily life skills; college preparation, resume writing, career assessment and placement, etc.

Education, Credentials & Certifications:

*M.Ed Masters of Education in Counseling, University of North Texas

*B.S. Psychology, University of Texas at Dallas

*License of Professional Counseling, Intern (LPCi)

*Predictive Index, Certified Analyst

Professional Affiliations:

*Team in Training, Leukemia & Lymphoma Society

*American Society for Training & Development (ASTD)

*Stanford Who`s Who

Computer Skills:

*Mastery of Microsoft Office Programs (Word, Excel, PowerPoint, Access)

*LMS: Taleo, PeopleSoft, SharePointLMS, proprietary elearning systems; multimedia knowledge

Professional References Available Upon Request

Contact this candidate