Customer Service Management

Ranya Malouf

******@*****.***

Highly qualified, tech-savvy Project Coordinator with 18 years of extensive management and technical experience capable of pushing the limits creatively in fast-paced, deadline oriented environments.

EDUCATION - 2007 2009

Katharine Gibbs School - Melville, New York

A.A.S. in Graphic & Web Design GPA 3.99

Received President's List awards for outstanding academic achievements each semester during the two-year program

1988 1993

Yarmouk University - Irbid, Jordan

B.A. in Journalism and Mass Communications

Major: Public Relations and Advertising

SUMMARY OF QUALIFICATIONS

Strong project management skills Extensive customer service background Strong analytical and problem solving skills Strong organizational and time management skills Strong communication skills with ability to present recommendations and results to clients Excellent experience in managing and monitoring accounts and payments to vendors and individual contractors Excellent working knowledge in Social Media Marketing with Facebook & Twitter Excellent working knowledge in creating marketing materials using Adobe Creative Suite CS5

Excellent working knowledge in creating websites using Dreamweaver CS5 Excellent working knowledge in SEO principles such as search engines submission, submission of sitemap to Google, keywords, meta-tags (description & title), Google analytic tools, and web contents Strong understanding of site structure and navigation

TECHNICAL SKILLS

Outlook and Explorer

Dreamweaver CS5 (Html, CSS)Illustrator CS5 Adobe Photoshop CS5 InDesign CS5 Some background knowledge in PHP and MY SQL

2011 Copyrights. All Reserved.

By Ranya Malouf

2011 Copyrights. All Reserved.

Contact this candidate