Medical Assistant Customer Service

Wendy Rudolph

Email: ********@***************.***

Address:

City: Baltimore

State: MD

Zip: 21219

Country: USA

Phone: 410-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Certified Medical Assistant with 11 years work in fast-paced environment handling confidential paperwork, administering medication and providing quality patient care.

Educational Background:

High School Dipolma from Medix School, Towson MD 1/2001 to 6/1992 (Medical Assisting)

Job History / Details:

Professional Summary

Certified Medical Assistant with 11 years work in fast-paced environment handling confidential paperwork, administering medication and providing quality patient care.

Licenses

CMA License

CPR Certification

Maryland Department of Health Certification

First Aide Certification

CPR Certification

Phlebotomy Certification

Skill Highlights

Understands mobility assistance needs

Charting expertise

Understands medical procedure

Documentation procedures expert

Calm and level-headed under duress

Quick problem solver

Medical terminology knowledge

Valid driver's license

Reliable transportation

Quick problem solver

Calm and level-headed under duress

Professional Experience

June 1992 to November 2009

Family Foot and Ankle Ambulatory Surgical Care Baltimore, Maryland

Medical Assistant

Escorted Patients to the exam rooms, prepared patients for their exam and/or surgery. Scrubbing in sterile technique to assist in the surgical room: passing the instruments, irrigating, using forceps to open the incision, assisting with suturing the incision and applying a pressure bandage. Maintaining patients vitals, pressure of the tourniquet: working with the anesthesiologist throughout the procedure. Dressing changes, injections, phlebotomy, autoclave, suture removal, castings, and fittings. Inventory and stocking all exam rooms and surgical room. Telephone triage, appointments, encountering patients, coding, billing, filing, and some transcription. Completed and submitted clinical documentation in accordance with agency guidelines.Support duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus..

January 2010 to Current

DePalo & Sons Inc. Baltimore, MD

Customer Service Rep/Accounts Receivable Manager

Building, maintaining, managing customer relations. Managing 12 Salesman's accounts. Maintaining communication between the Salesman, via email, phone calls. Managing over 800 customer accounts. Collecting all monies and posting payments to accounts. Daily Bank deposit. Managing the showroom register. Managing all money coming in, drivers, customers, salesman, and mail. Managing and balancing our ledger. Balancing the bank records. Collections of past due balances. Daily, bi-weekly and monthly reports and customer statements

April 1995 to July 1998

Johns Hopkins Bayview Baltimore, MD

Medical Assistant

Read and recorded temperature, pulse and respiration.Completed and submitted clinical documentation in accordance with agency guidelines.Prepared patient rooms prior to their arrival. Support duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus. calling prescriptions into pharmacies. Assisting in exam rooms, minor procedures with Internal Medicine and OB/GYn Physicians. Stocking of all exam rooms and lab. Lab Duties: venipuncture, injections, EKG's, spirometry, ear lavages, nebulizer treatments, collection of urine and fecal samples, allergy injections, billing, coding.

Education and Training

1992 Medix School Towson, Maryland

Medical Assisting

Academic Achievement Award

3.8 GPA

Coursework in Anatomy, Physiology and Health Assessments

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