Manager Process Improvement

Tracy A Haripal

Email: ********@*****-********.***

Address:

City: Franklin Square

State: NY

Zip: 11010

Country: USA

Phone: 516-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Accomplished Operations Manager successful in process improvement. Strong strategic planning and people management skills. Focused on reducing risk and market exposure.

Educational Background:

High School Dipolma from St. John's University, Queens NY 1/2001 to 12/1986 (Accounting)

Job History / Details:

Executive Summary

Accomplished Operations Manager successful in process improvement. Strong strategic planning and people management skills. Focused on reducing risk and market exposure.

Core Qualifications

Complex problem solving

Quality Improvement

Workflow Planning

Customer Relations

Staff development

Supervision and training

Sound judgment

Professional Experience

January 2009 to Current

MORGAN STANLEY SMITH BARNEY New York, NY

Director

Managed team of 5 professionals.

Directed strategic initiatives to achieve quality control measures in mutual fund processing leading to decrease in incidents and risk.

Headed year end mutual fund cap gain processing projects.

Performed UAT testing for system enhancements

Reduced overall processing errors by 30 percentage between 2009-2012.

January 2006 to January 2009

CITIGROUP New York, NY

Senior Specialist

Supervised team of 13 professionals.

Developed and implemented system enhancements that increased timeliness of processing by 50 percentage .

Performed UAT testing.

Served as mentor to junior team members.

January 1996 to January 2006

SMITH BARNEY/CITIGROUP New York, NY

Senior Service Representative

Processed daily equity reinvestment trades.

Reconciled reinvestment trading accounts, DTC and streetside accounts

Assisted branches with clients inquiries.

Maintained mutual fund dividend announcements system.

Assisted mutual fund trading and reconciliation areas with resolving breaks.

Education

St. John's University Queens, New York

AAS Accounting

Additional Information

PROFESSIONAL LICENSES:

Series 99 Registered Operations Professional

Series 7 expected by January 2013

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