Customer Service Human Resources

Victor McLaurin

Email: *********@********.***

Address: *** **** ****** (Apt. # 3)

City: Burlington

State: NJ

Zip: 08016

Country: USA

Phone: 609-***-****

Skill Level: Entry

Salary Range: $41,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

VICTOR A. McLAURIN

244 High Street, Apt. 3 Burlington, NJ 08016 609-***-**** *********@********.***

CAREER GOAL

Seeking a Human Resources position utilizing my leadership, communication, and technical abilities to provide increased employee relations support.

PROFESSIONAL SKILLS

Leadership:

* Ensured that client inquiries were handled in a timely, professional, and productive manner.

* Coordinated departmental orientations and on-the-job training programs for new employees.

* Supported over 40 employees by reviewing job performance at regularly scheduled intervals, recognizing their achievements, and participating in the preparation of their future developmental plans.

HR Comprehension:

* Practical understanding of the legal environment within the modern workplace, including employer-employee contract, antidiscrimination law, employee testing and privacy, regulatory agencies, retirement compensation, workers compensation, and other statutory rights.

* Knowledge of various training and human resource development techniques utilized by corporations to improve employee and organizational effectiveness.

* Fundamental understanding of the concepts of performance planning, measurement and control.

Problem Solving:

* Apply deductive, logical reasoning and make independent decisions to resolve issues.

* Effectively diffuse any conflicts between personnel.

* Provide training on conflict resolution.

Analytical:

* Highly analytical thinking with demonstrated talent for identifying, scrutinizing, improving, and streamlining complex work processes.

* Ability to view problems from a different perspective and find alternative solutions.

* Understand and be aware of subjectivity & objectivity.

Customer Service:

* Knowledge of principles and processes for providing customer and personal services.

* Expertise in customer needs assessment and meeting quality standards for services.

* Skilled in the evaluation of customer satisfaction.

Communication:

* Accomplished at written and oral comprehension and expression.

* Adept at diffusing confrontational situations, resolving them appropriately.

* Strong social perceptiveness through working with a diverse variety of people.

Computer:

* Microsoft Office

* Windows XP

EDUCATION

Master of Business Administration Expected Graduation: 7/2013

American InterContinental University Schaumburg, IL

* Specialization: Human Resource Management

Bachelor of Business Administration Graduated: 2012

American InterContinental University Schaumburg, IL

* Concentration: Human Resource Management

* GPA: 3.4

* Relevant Coursework: Business Research for Decision Making, Managerial Approaches to Marketing, Global Financial Management, Managerial Ethics, Human Resource Strategies, Employment Law, International Leadership, Strategic Management.

Associate of Arts in Business Administration Graduated: 2010

American InterContinental University Schaumburg, IL

* Concentration: Human Resources

* GPA: 3.8

EMPLOYMENT HISTORY

2006 to Present Pharmacy Technician - Medco Health Solutions/Express Scripts Willingboro, NJ

1997 to 2006 Quality Control Technician - AFG Industries Cinnaminson, NJ

AFFILIATIONS

Member - Medco WOW Employee Recognition Committee, Medco Mentoring/Protege program (under tutoring of Robert Greiner; HR Specialist)

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