Customer Service Representative

Chris McFarlane

*** ******* ****

Thessalon, Ontario P0R 1L0

********@*****.*** 705-***-****

SUMMARY OF QUALIFICATIONSOver 5 years experience as an Senior IT ConsultantKnowledge of basic and advanced client side and server side operating systems Expertise in networking technologies like LAN, WLAN, WAN and peripheral devices Sound knowledge of routers, switches, hubs, fiber-optics and other network technologiesCompetent with the software technologies and network security systemsWindows and Linux/Unix OS, Microsoft Office, Cisco Networking (100Mb/1000Mb)

WORK EXPERIENCE

Long Term Occasional / Permanent Teacher September 2009 – June 2012

Greenstone Superior District School board, Marathon, ONClasses from Junior Kindergarten to Grade 12Special Education classes Junior Kindergarten to Grade 8

Senior IT Onsite Support Consultant March 2004 – August 2009

Algoma Tubes, Sault Ste. Marie, ONMaintaining computers and networks in an industrial setting and at remote sitesAdministering LAN, VLAN, WAN, WLAN, VPN, TCP/IP, and Database systemsAdministering File, Exchange, BES, Web, and Certificate serversInstallation and maintenance of Linux, Unix, and Windows Server OSTape and remote backup of Servers and PCs, including disaster plansMonitoring and maintaining of firewalls, perimeter networks, switches, and other network hardware Setup of systems for new employees and migration of existing users to new systems

Customer Service Representative March 2001 – March 2004

Sutherland, Sault Ste. Marie, ONMaintaining computers via telephone support calls for Gateway ComputersManaged team of CSR technicians

EDUCATION

Education B.ed 2006 – 2007

Lakehead University, Thunder Bay, ON

Computer Science B.Sc 2001-2002

Algoma University College, Sault Ste Marie ON.

Accelerated Computer Science Program

Classes included: Artificial intelligence, Programming languages, Software engineering,

System analysis, Digital Design, Machine Structure, Operating Systems

English B.A 1997-2000

Algoma University College, Sault Ste Marie ON

References Available Upon Request

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