Customer Service Sales

Raj Bhinder

Home: 905-***-**** *********@*****.*** Mobile: 905-***-****

Profile

Highly developed, professional verbal and written communication, resulting in solid business relationships.

Recognized for superior ability to understand customer needs and deliver product solutions or first call resolution in fast paced, high pressure environments. Consistently praised by customers, coworkers and management for exceeding expectations. Passionate, driven and detail oriented, proven to enhance operations via a strong work ethic and sense of responsibility, requiring minimal instruction or supervision.

Technical Skills

Windows OS, MS Office, Access, PowerPoint, Outlook, Visio, CRM Software, Customized Database, Photoshop, Dreamweaver, proficiency with technology, quick study of new software and systems.

Education

Computer Systems, IT Operations, Sheridan College Continuing Education 01/2012 – present

Environment and Resource Studies Co-op Program, University of Waterloo 09/1994 – 01/1996

Ontario Secondary School Diploma, Westmount Secondary School 09/1990 – 06/1994

Experience

Order Desk Clerk

Contract: Leeson Canada, Mississauga, Ontario 01/2011 – 12/2011

Provided customer service by answering calls for product related inquires or issues, fulfilling customer counter pick ups, addressing order discrepancy or quality concerns and receiving paymentsPrioritized and completed orders to customer specifications in fast paced, deadline driven environmentMaintained computerized Database system to verify and process purchase orders, update billing and shipping information, confirm inventory availability, and track order statusReceived consignments to document invoice accuracy, create receiving reports and update inventory Liaised with internal departments and regional branches to coordinate major customer deliveriesManaged UPS, DHL and Fed Ex online software applications for evening courier shipment pickups

Client Sales & Support Specialist

Savoir International Marketing Corporation, Burlington, Ontario 01/1996 – 03/2010

Acquired, managed and retained relationships with over 75 national and international B2B accounts including Walmart, Winners, Costco and 3rd party distributors for international book distribution company Negotiated sales contracts with company clients to achieve established KPI’s and responsible for all phases of sales cycle from initial contact to invoice collection Conducted high volume inbound/outbound telephone and email communication to handle client inquires or issues regarding pricing, quotes, availability, payment, delivery, returns, credit, and collectionsIdentified client needs and demonstrated the value and benefits of particular product lines while offering assistance across all stages of order fulfillment process and sales support follow-upEarned repeat business and referrals by resolving client complaints through timely and creative problem solving to achieve mutually beneficial solutions while documenting and tracking calls Managed CRM software to update client portfolios, process purchase orders, issue invoices, create credit memos, and send monthly statementsProcessed credit card payments, arranged bank & wire transfers, reviewed credit application forms

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