Customer Service Data

SHARMINI THARMA

** ******* ***** *******, *******, M1K 2Y5

Tel :416-***-****

E-mail:*******@*******.***

OBJECTIVE

To obtain a full time position in which I can grow with the company and expand my breadth of knowledge

SUMMARY OF QUALIFICATIONS

More than 3 years successful experience in Customer Service and AccountingAdvance computer skills: MS Word, Excel, Access, PowerPoint and Outlook

Accounting software: Simply Accounting, Great Plains, ACCPAC, People Soft and Quick BookManage efficiently in a multi-tasked environment and ensure deadlines are metExcellent communication skills both written and verbalAble to work independently with little supervision and within a team environmentStrong work ethic and managing trusting relationship with public, clients and coworkers at all levelsPossess strong analytical and problem solving skills with the ability to make well thought out decisions

EMPLOYMENT HISTORY

Office Administrative Clerk 2012

The Institute of Chartered Accountants of Ontario Toronto, ONManaged the internal and external mail functionsResponsible for handling special projects under the instructions of executive staff Used word processing and excel spreadsheet to prepare budgets, reports, memos, letters and other documentationResponsible for maintaining good rapport with employees and clientsAssigned the tasks of answering phone calls, ordering office supplies, typing correspondences and faxing important documents Handled the tasks of scheduling, organizing meetings and confirming appointmentsMaintained records of attendance, inventory and payroll of the employees

Data Entry Clerk 2012

Four Seasons Hotels Limited Toronto, ONEntered alphanumeric and numeric data from source documents into computerCompared data entered with source documents and corrects errorsRequired to compile, sort and verify accuracy of data to be enteredMaintained data correctly and combining data from various sources to generate and accurate resultCompared data entered with source documents, or re-enters data in verification format on screen to detect errors.Deleted incorrectly enter data and re-entered correct data

SHARMI THAMA 416-***-**** *******@*******.***

Purchasing Clerk 2011 Sears Toronto, ONCreated purchase orders and applied the negotiated payment terms Calculated government GST/PST/Freight remittancesProcessed sales orders and checking account status at time of orderVerified sale invoices and purchase order with purchase invoice for matching pricing, quantitiesReceived invoices or bills from vendors and arranged for payments through cheques or bank transfersCorrected in errors through identifying and debugging problems with the purchasing and accounts payable invoice matching systemPrepared excel worksheets containing benefits data and posted information to the general ledger

Accounting Receivable Clerk 2010 Royal College of Dental Surgeons of Ontario Toronto, ON Processed accounts receivable and other deposits for division officesAccurate and timely posting of cash receipts to customer accountsInsured all cash and adjustments are completed for month end Responsible for application of cash, reconciliations follow up overdue accounts and filingAccessed and processing information from internal database combination of data entry, clerical work, balancing functions and data scrubbing Reviewed procurement documents and invoices for accuracy

ATM Clerk 2009

Symcor Toronto, ONVerified details of banking transactions, such as funds received and amount postedCalculated and ensured accuracy of cheques deposited via bank machines Compiled and sorted envelopes containing cheques and cash Reviewed, tracked and signed off cheques and forwarded to appropriate departmentsEnsured compliance to company procedures and standard of excellenceMaintained accurate financial data and recordResponsible for the quality and timeliness of all related data input and report output

EDUCATION

Accounting Diploma

Seneca College Toronto, ON

ACCOMPLISHMENTS

Swiss Chalet (The Highest Selling promotion of the Month) 2012

Excellent Award

OTEC (Service Excellence Training Program) 2010

Service of Excellence for Customer Service

Swiss Chalet (Team Player Award) 2008

I Make A Difference Award

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