Customer Service Manager

Deborah Davidson

Email: ********@******.***

Address:

City: Big Stone Gap

State: VA

Zip: 24219

Country: USA

Phone: 276-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Accomplished Manager with extensive experience (30 years) in back office operations to front line deposit and loan transactions. Excellent customer service skills with strong leadership and relationship-building abilities. Remains calm and poised even in high-pressure situations. Dedicated, reliable and mature professional.

Educational Background:

High School Dipolma from UVA School of Bank Management, Charlottesville VA 1/2001 to 8/1999 (Bank Management)

High School Dipolma from Powell Valley High School, Charlottesville VA 1/2001 to 12/2012

High School Dipolma from, Charlottesville VA 1/2001 to 12/2012

Job History / Details:

Executive Summary

Accomplished Manager with extensive experience (30 years) in back office operations to front line deposit and loan transactions. Excellent customer service skills with strong leadership and relationship-building abilities. Remains calm and poised even in high-pressure situations. Dedicated, reliable and mature professional.

Core Qualifications

Calm under pressure

Sound judgment

Supervision and training

Fast Learner

Staff development

Operations management

Dependable

Attention to detail

Professional Experience

July 2002 to November 2012

New Peoples Bank Big Stone Gap, VA

VP/Branch Manager

Managed staff of 5 in community bank, providing excellent customer service in the deposit and loan functions of branch banking. Made daily overdraft decisions, approved consumer and commercial loans, which included time/installment/mortgage products. Maintained loan portfolio, including collection of delinquent accounts. Approved staff scheduling and submitted weekly payroll. Ensured compliance in audit procedures, security controls and vault limits. Operated teller drawer and proof machine as needed. Referred customers to cross-sell additional productions and improve customer loyalty. Encouraged strong team building skills with fellow staff members.

March 1998 to July 2002

Powell Valley National Bank Big Stone Gap, VA

AVP/Branch Manager

Managed staff of 6 in a small community bank, providing excellent customer service in a deposit and loan transaction branch. Made daily overdraft decisions, approved consumer and commercial loans, including time/installment and mortgage products. Ensured compliance in audit, security procedures and vault limits. Operated teller drawer as needed.

November 1995 to March 1998

First Virginia Bank Big Stone Gap, VA

Assistant Manager

Assistant Manager and loan officer, providing excellent customer service in the loan and deposit area of branch. Supervised New Accounts area and teller line. Approved consumer and commercial loans, including time/installment and mortgage products.

May 1982 to October 1995

NationsBank Big Stone Gap, VA

Assistant Manager

Worked a variety of positions, starting in the bookkeeping department, to New Accounts and Teller Line, to Loan Officer and promoted to Assistant Manager, before the branch was sold to Premier Bank.

Education

1999 UVA School of Bank Management Charlottesville, VA

Diploma Bank Management

1978 Powell Valley High School Big Stone Gap, VA

High School Diploma General Studies,

Affiliations

President - Big Stone Gap Kiwanis 2012-2013

Board Member - Big Stone Gap Kiwanis 1994-2012

President - The GAP Corporation 1999-2000

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