Customer Service Training

Michael Shadley

Email: *********@********.***

Address: **** * *** ***** **

City: Phoenix

State: AZ

Zip: 85034

Country: USA

Phone: 623-***-****

Skill Level: Director

Salary Range: $75,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

MICHAEL A. SHADLEY6410 W Riviera Dr.Glendale, AZ 85304 USMobile: 623-910-3489Day Phone: 602-302-9232Email: ***************@*****.***

CANDIDATE PROFILE

Degreed, fire service professional. Strong leadership and communication skills. Skilled at building relationships with internal and external customers. Creative problem solver with excellent follow-through and attention to detail. Demonstrated knowledge and abilities in the following areas:

Fire operations management

Budget preparation and administration

Long range strategic planning

Incident command

Code enforcement

Training and Education

Technical training

Project management

Personnel selection and development

Presentation skills

Community education

Policy and procedure development

SUMMARY OF ACCOMPLISHMENTS

Advanced the skill level of the 161st air Refueling Wing Fire Department through strong leadership, professional development and effective communication to ensure world-wide readiness of any Air Force mission. Developed emergency services interoperability and seamless customer service with the City of Phoenix Fire Department through planning, training and mutual aid saving the United States Air Force $500,000. Developed a hazardous materials education and training program which resulted in zero hazardous material incidents.

EXPERIENCE

Phoenix Arizona Air National Guard January 1995- Present

Base Fire Chief Direct and oversee the activities of a 28 member fire department responsible for all major operations related to firefighting, emergency medical services, rescue, hazardous materials and other related disasters Provide direction, supervision, training, coaching, mentoring, teambuilding and safety support for all Fire Department members Develop innovative options to enhance emergency service programs such as life safety, hazardous waste and red bag waste programs that received zero violations from Federal and State Agencies Review and approve plans and specifications of construction projects providing solutions to prescriptive code requirements, using engineering analysis methods based on defined fire safety goals and objectives aimed at achieving fire and life safety Developed and implemented fire and safety education programs for specific audiences of Air Base personnel and visitors Prepare specifications for special contract items for procurement of fire department equipment, tools and supplies

Prepare and present briefings to Wing leadership and department directors as the Senior Enlisted Advisor to the commander

Developed and implemented Standard Operation Procedures for the Fire Department that mirror regional standards to effectively manage emergencies which resulted in the ability to meet and exceed the federal response time standard

Assisted in the development of the Wing Comprehensive Emergency Management Plan and maintain a key leadership position in the Emergency Operations Center Deliver effective strategic planning and responsible for forecasting, preparing and managing the fire department budget for personnel, operations and capital expenditures Develop and implement action plans for fire and life safety inspections programs, including the Divisions Strategic Operational Plan to ensure the delivery of quality inspections Strengthen regional fire service relationships by serving as a member of the Sky Harbor International Airport Emergency Operations Center improving interoperability through collaboration and shared resources Maintain effective relations with local boards, groups and stakeholders through coordination and mutual aid agreements Continue to stay abreast of Federal Aviation Administration regulations for aircraft rescue to ensure safety standards and compliance are maintained Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service Administrate all recruitment, hiring performance evaluations, performance standards, discipline, and maintain personnel records for 28 employees

MILITARY SERVICE

Fire Protection Superintendent 1995-PresentAir National Guard, Sky Harbor IAP, Phoenix, AZ 85034

Assistant Chief 1990-1995

Air National Guard, Sky Harbor IAP, Phoenix, AZ 85034

Fire Crew Captain 1985-1990

Air National Guard, Sky Harbor IAP, Phoenix, AZ 85034

EDUCATION

Bachelors Degree, Education

(1977 1978) Great Falls University, Great Falls, MT

REFERENCES

Jeffrey Garland, Commander, 161st Air Refueling Wing Civil Engineering Squadron

Lt. Col., 602-***-****, *******.*******@***.**.***

Gary Brewer, Commander, 161st Air Refueling Wing

Col., 602-***-****, ****.******@***.**.***

Kyle Kobashigawa, Commander, 161st Air Refueling Wing Mission Support Group

Col., 602-***-****, ****.***********@***.**.***

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