Customer Service Sales

BEVERLY MADISON

Email: *********@********.***

Address: **** ****** **

City: AUSTIN

State: TX

Zip: 78702

Country: USA

Phone: 512-***-****

Skill Level: Management

Salary Range: $50,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Beverly Madison

P. O. Box 170584 * Austin, Texas 78717 * Tel: 512-***-****

E-Mail: *********@********.***

SUMMARY OF QUALIFICATIONS

* Over 25 years of progressively responsible work experience

* Certification in Core 4ESS and 5ESS Switching Technology from AT&T School of Business

* Dynamic Supervisory and Training Abilities

* Extensive training in Project Management and Technical Support

* Highly skilled in Customer Service, Sales, Technical Support, Cold Calling, Prospecting, and Consulting

* Expertise in solution - selling within an aggressively competitive industry with proven success in senior market solutions

* Highly personable with an unbeatable work ethic and strong communication and customer service skills

* Recipient of numerous Awards for Excellence in Sales and Customer Service

* Punctual, dependable, highly motivated, active listener with a talent for identifying customer needs

* Work well individually as well as part of a team

EMPLOYMENT HISTORY

02/11- Present GREAT AMERICAN FINANCIAL RESOURCES Austin, Texas

Senior Client Services Representative

Dutites

Actively seeks information to understand customer`s circumstances, problems, expectations and needs. Shares and / or conveys routine information to customers maintaining a professional demeanor in all situations.

Interacts with customers to provide information in response to routine inquiries (telephone, email, mail, etc.) about products or services.

Researches and resolves simple to moderately complex customer complaints to ensure customer satisfaction and retention. Documents processes used to correct issues.

Responds to correspondence, complaints and information requests via telephone, e-mail, fax, regular mail or in person.

Utilizes computerized systems for tracking, information gathering and / or troubleshooting.

May process routine / simple transactions. Transaction processing may be specified by authority / guidelines.

Maintains familiarity with policies and procedures, as well as the business and organization. Complies with company and regulatory guidelines.

Performs other duties as assigned.

06/2010

Direct Sales Representative

Duties: Responsibilities involve identifying and developing prospective new customers through inbound

and/or outbound telephone communications.

* Initiate and follow up on new business opportunities and attain annual new business and/or retention/

persistency goals

* Service and maintain renewal business as well as sell additional coverage to existing premium accounts

* Communicate with insureds/customers and/or prospective insureds/customers for the purpose of

responding to questions or concerns regarding company products and services

* Perform other duties, as assigned.

01/08 - 07/10 UNISYS CORPORATION Austin, Texas

Swivel Desk/Quality Call Specialist

Duties: Responsible for soliciting prospects, placing cold calls, up-selling, and cross-selling activities.

* Manually assisted `Business to Business` functions for Black Rock.

* Processed issues between Black Rock Heat ticketing system and Unisys L2 and Field Engineers

database using internal systems.

01/07 - 01/10 BEV'S BEST Austin, Texas

Sales Professional

Duties: Responsibilities involved contacting Enterprise level executives through cold calling, prospecting,

and surveys to market Medicare Products.

* Promoted compliance to CMS (Centers for Medicare/Medicate Services) to ensure clieints were

properly educated on products offered.

* Sold Medicare Advantage and Prescriptions Drug Plans.

* Conducted interactive and informative seminars.

08/06 - 12/06 RAIN MAKER SOLUTION (EXPRESS PERSONNEL TEMPORARY SERVICES) Austin, Texas

Account Executive

Duties: Responsible for prospecting and cold calling on enterprise level accounts for Microsoft.

* Achieved sales quotas and expanded sales with existing customers.

* Effectively established credibility with 'C' level executives and decision makers to obtain new enterprise

level software solutions.

04/06 - 08/06 U.S. DEPARTMENT OF COMMERCE-CENSUS BUREAU (SEASONAL) Austin, Texas

Enumerator

Duties: Responsibilities involved re-interviewing non-responsive census recipients for Census 2010.

Beverly Madison

Resume

Page 2

EMPLOYMENT HISTORY (continued)

12/05 - 04/06 AEGIS HUMANA Irving, Texas

Customer Care Agent - Medicare Part D 46 States

Duties: Responsible for enrolling eligible Medicare beneficiaries into approved prescription drug plans.

* Acquired 35 non-residence insurance licenses, to include Florida, California and Georgia.

08/05 - 12/05 CONN`S APPLIANCES Plano, Texas

Sales Counselor

Duties: Responsibilities involved performing retail sales of major appliances, furniture and small

electronics for a large chain department store.

02/05 - 08/05 RANGER AMERICAN SECURITY COMPANY Dallas, Texas

Customer Care Retention Specialist

Duties: Responsible for results-driven retention of private security home monitoring contracts and

processing cancellations, moves and relocations working with 14 branch offices of a large security

company.

02/04 - 02/05 AIG/AMERICAN GENERAL LIFE AND ACCIDENT COMPANY Richardson, Texas

Outside Sales Professional

Duties: Responsibilities involved proven track record in production sales of life, health, specified diseases

and accident products for a major insurance company.

* Interpreted and explained complex laws, rules, policies or procedures in health, life or disability

insurance, retirement plans and other employee benefits.

EDUCATION

AT&T SCHOOL OF BUSINESS Basking Ridge, New Jersey

Core 4-ESS & 5-ESS Switching/Project Management

STEPHEN F. AUSTIN Austin, Texas

Diploma

SKILLS

* Computer Software (Excel, Access, Outlook, Power Point, Word, WordPerfect)

* Office Equipment (10-Key Calculator, Copier, Fax Machine, Scanners/Printers, Multi-Line Phone Systems)

* Oracle, Thunderbird, Internet Explorer, Firefox, Cisco, Flash, Calc

CERTIFICATES AND TRAINING

License (LHA), General Lines Insurance Agent

Certificates (20), AT&T School of Business (1999)

Certificates (7), Project Management (2001)

Certificate, (Toast Masters INTL) CTM (1994)

License, Life, Health, Accident, HMO Agent, Texas Department of Insurance

License, Administrative Security, Texas Department of Public Safety

License, Salesperson, Texas Real Estate Commission

HONORS AND AWARDS

U.S. Patent, Switching and Permuting Circuits (1997)

Award, National Electronic Switching Assistance Center Wolf Award for Exceptional Technical Support

References furnished upon request

Beverly Madison

P. O. Box 170584 * Austin, Texas 78717 * Tel: 512-***-****

E-Mail: *********@********.***

REFERENCES

Rory J. McCune

Team Supervisor

5700 South Mopac Building A

Austin, Texas 78749

Tel: 512/891-2089 (home)

Tel: 512/891-2089 (work)

Gladys Reyes-Tamayo

Account Relationship Manager

5700 South Mopac Building A

Austin, Texas 78749

Tel: 512/891-2581 (home)

Tel: 512/891-2581 (work)

Carol Helms

Swivel Desk Agent

5700 South Mopac Building A

Austin, Texas 78749

Tel: 512/891-2581 (home)

Tel: 512/891-2581 (work)

Agnes Williams

Teacher

6801 Millikin Cove

Austin, Texas 78723

Tel: 512/926-9438 (home)

Tel: 512/825-1528 (work)

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