Daphnee Abraham
Email: ********@**********.***
Address:
City: Miramar
State: FL
Zip: 33025
Country: USA
Phone: 305-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Talented Hotel Desk Clerk successful at juggling multiple priorities at any given time while delivering superb service with a smile and improving customer satisfaction ratings through exemplary service. Reliable, motivated and willing to go extra mile to guarantee guests' satisfaction and comfort.
Educational Background:
High School Dipolma from Lindsey Hopkins Tech, Miami FL 1/2001 to 8/1993 (Hospitality)
Job History / Details:
Summary
Talented Hotel Desk Clerk successful at juggling multiple priorities at any given time while delivering superb service with a smile and improving customer satisfaction ratings through exemplary service. Reliable, motivated and willing to go extra mile to guarantee guests' satisfaction and comfort.
Highlights
Front Desk Agent
Concierge Duties.
PBX Operator
Reservation Agent
Guest Services
Supervisor Duties
Exceptional Multi-Tasker
Microsoft words
Microsoft Excel.
PBX Console
Comm Series (radio)
Accomplishments
Managed front desk operations with a staff of four.
Reduced number of guest and residents complaints by 80 percent. Communicates well with others, very persistent, dedicated, and committed
When action is called for she always responds quickly & professionally.
Very responsible, passionate in what she does. Well aware knowledgeable
of surroundings,guest & residents.
Experience
May 1995 to 12/5/2012 12:00:00 AM
Fisher Island Hotel & Resort Miami Beach, FL
Hotel Front Desk Agent /supervisor
Assisted guests with any special requests during their visits.Managed a 62 roomsKept records of room availability and guests' accounts, manually or using computers.Contacted housekeeping or maintenance staff when guests reported problems. full service boutique hotel.
Education
Lindsey Hopkins Tech Miami, FL
GED Hospitality
Coursework in Travel and Tourism
Affiliations
Given back to the community do many school volunteer work with
Notre Dame Day school, Saint Mary's Cathedral. Also given a hand to small business's Kitchen M, Eva's Transportation.