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Service Front Desk

Location:
Hollywood, FL
Posted:
December 05, 2012

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Resume:

Daphnee Abraham

Email: ********@**********.***

Address:

City: Miramar

State: FL

Zip: 33025

Country: USA

Phone: 305-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Talented Hotel Desk Clerk successful at juggling multiple priorities at any given time while delivering superb service with a smile and improving customer satisfaction ratings through exemplary service. Reliable, motivated and willing to go extra mile to guarantee guests' satisfaction and comfort.

Educational Background:

High School Dipolma from Lindsey Hopkins Tech, Miami FL 1/2001 to 8/1993 (Hospitality)

Job History / Details:

Summary

Talented Hotel Desk Clerk successful at juggling multiple priorities at any given time while delivering superb service with a smile and improving customer satisfaction ratings through exemplary service. Reliable, motivated and willing to go extra mile to guarantee guests' satisfaction and comfort.

Highlights

Front Desk Agent

Concierge Duties.

PBX Operator

Reservation Agent

Guest Services

Supervisor Duties

Exceptional Multi-Tasker

Microsoft words

Microsoft Excel.

PBX Console

Comm Series (radio)

Accomplishments

Managed front desk operations with a staff of four.

Reduced number of guest and residents complaints by 80 percent. Communicates well with others, very persistent, dedicated, and committed

When action is called for she always responds quickly & professionally.

Very responsible, passionate in what she does. Well aware knowledgeable

of surroundings,guest & residents.

Experience

May 1995 to 12/5/2012 12:00:00 AM

Fisher Island Hotel & Resort Miami Beach, FL

Hotel Front Desk Agent /supervisor

Assisted guests with any special requests during their visits.Managed a 62 roomsKept records of room availability and guests' accounts, manually or using computers.Contacted housekeeping or maintenance staff when guests reported problems. full service boutique hotel.

Education

Lindsey Hopkins Tech Miami, FL

GED Hospitality

Coursework in Travel and Tourism

Affiliations

Given back to the community do many school volunteer work with

Notre Dame Day school, Saint Mary's Cathedral. Also given a hand to small business's Kitchen M, Eva's Transportation.



Contact this candidate