Customer Service Management

Van Tucker

Email: *********@********.***

Address: **** ** ****** ******* **.

City: Houston

State: TX

Zip: 77058

Country: USA

Phone: 281-***-****

Skill Level: Management

Salary Range: $100,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Van W. Tucker

1269 El Camino Village Dr. Houston, Tx. 77058

Hm# 281-***-**** cell# 281-***-****

*********@********.***

General Management / Operations

Transformational leader with over 20 years of experience in General Management and Operations. Successful record of continual improvement of business processes and employee performance to meet company performance and profitability goals. Recognized for improving productivity, safety, quality, and customer satisfaction. Skilled in all phases of capital, manufacturing, and manpower budget planning.

* P & L responsibility of $40M

* Extensive experience in metal fabrication, welding, machining, powder coating, and assembly of electrical products for hazardous locations and corrosive environments.

* Performance leader and driver of change management by instituting proper controls, procedures, and systems to effectively grow business and ensure financial strength and efficiency.

* Demonstrated strength in building a solid team utilizing a coach/mentor approach and cultivating a desire for excellence. Very hands on approach to management, working closely with supervisors and production floor associates to meet customer demands and on time performance, delivering a quality product.

* Commitment to customer service and building key customer relationships to understand their expectations.

* Experienced in fast paced mixed model production of low volume/high mix of engineer to order, made to order, and standard product production.

Key Competencies

Team Leadership and Development Project Planning

Continuous Improvement/Lean Inventory Control

Employee Safety and Training Quality Control

Hands on approach to management Management of Change

PROFESSIONAL EXPERIENCE

Cooper Crouse-Hinds Pauluhn 2000 - 2012

Provider of marine, offshore and industrial lighting products, Cooper acquired Pauluhn from Federal Signal 2009

Plant Manager/Operations

Highly visible leadership role responsible for plants generating $40M in annual sales and 130 employees at locations in Houston and Edmonton, Alberta, Canada. Managed all aspects of operations, including HR, production, safety, quality, manufacturing engineering, and materials management.

Performance leader and driver of change:

* Led operations group to double sales, $20M to $40M through process changes, continuous improvement projects, and change management following Cooper acquisition in 2009.

* Led team charged to locate new facility and relocate operations ($6.5M project). Worked closely with contractors to successfully build out location, transfer all equipment and inventory while meeting all goals for sales during the 4 month transition.

* Maintained inventory levels that allowed 10+ inventory turns per year. Accomplished through vendor partnering, 2 bin systems, and kan-ban.

* Instrumental in developing process flow (4 value streams) for the new facility that allowed for higher productivity and better material flow throughout the facility. Implemented hour by hour charts, OEE for machines, standard work on production floor, team leads to help direct the flow of material. Achieved year over year cost productivity savings greater than 5%.

* Consolidated and outsourced select processes and value streams to allow business to operate in 1 building as opposed to previous 3 buildings. (2005) This reduced transportation of material along with a reduction in damaged material. The two buildings were sold, increasing available capital.

Developed and Maintained a Productive Workforce

* Successfully kept Union out of facility during Union petition. Through group informational meetings was able to overwhelmingly defeat the Union.

* Achieved improvements in TIR to level of 0 LTA for 2 years and no recordable accidents for 9 months, and completed facility move with no Lost Time or Recordable incidents through focus on Safety Awareness approach that empowered production workers to contribute to safety programs.

* Maintained scrap level of less than .0002% of yearly sales, well below budget, through classroom and production floor training, standard work, quality self-inspection, and use of Pareto charts.

* Instituted Toolbox meetings on production floor involving topics relevant to Total Safety First program; held yearly Safety Awareness Week to promote safety and cultural exchange.

* Achieved highest grades in history for a Cooper acquisition for successful integration of facility into the Cooper Industries processes and procedures within the first year of acquisition.

Delivered Excellence in Customer Service.

* Worked closely with sales to meet customer requirements and communicated routinely with customers to resolve any conflicts or delivery issues.

* Aligned Engineering and Manufacturing to deliver engineered to order products quickly and on time meeting customer`s requirements for project.

Earlier Career Summary

Compaq Computer/Cashel 1998-2000

Production Manager

Member of management team that was contractor for Compaq Computer. Led team responsible for warranty returns 2nd shift. More than doubled productivity through reduction in absenteeism, complete shift realignment to 4/10`s, and incentive programs for 2nd shift through management of change program.

Velocity Motorsports 1993-1998

Owner

Performed all duties of running a small privately held company that designed, built and maintained custom, high performance, and racing cars. Numerous class wins both regionally and nationally.

Watts Automatic Control Valves 1990-1993

Plant Manager

Managed manufacturing operations, including material management, quality, safety, training, production planning, and distribution.

Education/Professional Development

BBA, Operations Management

University of Houston, Houston, Texas

Lean Education and Certifications

Lean Manufacturing Program, University of Tennessee

MVP Lean Manufacturing Program, Cooper Crouse-Hinds

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