Sales Customer Service

Diana Petty

Email: *********@********.***

Address: ***** *** ***** #***

City: Broomfield

State: CO

Zip: 80020

Country: USA

Phone: 303-***-****

Skill Level: Experienced

Salary Range: $42,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Diana J. Petty

13650 Via Varra Road,

Broomfield, CO 80020

Phone: 303-***-****

Email: *********@********.***

I have 8 years in Sales Support, 12 years in Accounts Payable and 8 years in Accounts Receivable experience.

7/17/12 -Present LEVEL 3/VOLT TEMP

Account Receivables

-Cash Application, Reconciliations, Unclaimed Property, Tax Levy Claims.

12/13/10 - 05/31/12 Randstad (Oracle- previously Sun Microsystems)

NSG (National Securities Group) Sales Support:

-Supporting NSG Support Sales associates with everyday activities, identifying opportunities, quoting services, and booking Oracle Enterprise Support Contracts.

-Understanding and application of complex quoting, booking in GSi (OKS), IBIS11i according to Oracle policies and best practices.

-Intense data parsing and Excel manipulation, Appling scripts to massive data sets to achieve relevant reporting.

8/23/10 - 12/03/10 RK Mechanical/Performance Building Services

Service Coordinator: Customer support, HVAC, Plumbing & Drain work, heavy call volume, requests.

01/03 - July 09 Pro Unlimited (Sun Microsystems), Sun Microsystems StorageTek, Volt Temp Services (StorageTek) All the same company.

* Pro Unlimited: 02/08 - 07/09

Revenue Recovery Specialist: I performed in-depth analysis on serial numbers of computer equipment. Prepared and processed quotes and contract documents. Making sure all are accurate, before the final contract is prepared. Tracking the progress and data on detailed spreadsheets, also used for reporting. Worked closely with field mgrs, service techs and customers, to insure all needs were met and all documents were agreed upon. Performed training and set a high standard for my team to follow.

* Sun Microsystems, StorageTek, and Volt Temporary: 01/03 - 09/30/07

Service Coordinator: I covered, Northern California, Arizona, Utah, Colorado, & Nevada. I supported 6 managers and 65 service techs. My approval was needed before customers could be serviced, some required PO`s and Credit cards for payment. I was a liaison between, Service, Sales and Finance. Forecasting and budgeting.

Contract Renewal Specialist (Sr): I researched serial numbers, contracts and worked very close with the sales team in order to prepare a legal quote for a service contract. I helped implement several different databases, software programs and documentation. I trained the sales team on the new systems, on quoting and our reporting databases. I ran reports, handed out assignments. Due to my area having a very high success rate, I was chosen to speak to upper management, on our processes and procedures for the western region. I trained several employees and traveled to CA, NJ, NC, SC & GA.

Roche Colorado (AP) 5 years, Denver Post (AP) 2 years, Daily Camera (AP) 5 years (AR) 8 years.

Skills / Awards

Oracle 11i IBIS 11i SAP Star Office Siebel 7.5

Microsoft Office Excel Intermediate Outlook Thunderbird Java

Mozilla Clarify Oracle Discoverer Queries Windows Professional, XP, `07 & `10 Great Plains/Wenn Soft

Quarterly bonuses - Sun

$750 Cash Award - STK Pride Employee Award for Customer Service - Daily Camera Persistence award - Daily Camera Standing Ovation awards (5), for going above and beyond, - StorageTek

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