Engineer Quality Assurance

Stephen Basile

Email: *********@********.***

Address: *** ******* **.

City: San Francisco

State: CA

Zip: 94134

Country: USA

Phone: 415-***-****

Skill Level: Experienced

Salary Range: $120,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Results-driven professional with over 17 years' experience engineering and administrating enterprise IT infrastructures worldwide. Expertise in the building and documentation of installations, topologies, remote nodes, call centers, operations, lab, security, incident response, and backup procedures.

* Uncompromising approach to system quality and customer satisfaction.

* Innovative problem solver delivering solutions that address the bottom-line, long-range goals, feasibility, and usability.

* Effective communicator, adept at presenting technical information to non-technical personnel.

CERTIFICATIONS

* Cisco Certified Network Associate (CCNA)

* Microsoft Certified Systems Engineer (MCSE)

* Microsoft Certified Systems Administrator (MCSA)

* CompTIA A+, i-NET+

SKILLS

* Cisco Call Manager * Call Center Express * Unity Connection * ASA

* VMWare * Linux/Unix * Mobile Devices

* Windows 3.1 - 8 * Server NT 3.5-2008 * Hyper-V

* Microsoft Exchange * IIS * SQL Server * SharePoint * Office

* Salesforce * Google Apps * Advent Geneva and APX

* HP Proliant * Dell PowerEdge * Sun * Juniper * Citrix

* Perl * NAS * SAN * DD-WRT * Wireless * Wireshark (Ethereal)

* Network Security * Malware Avoidance and Removal

EXPERIENCE

YapStone - San Francisco and Walnut Creek, CA

2010 - 2012

Senior Systems Administrator

* Managed the Windows Active Directory (2003-2008), Cisco Networking and Call Center (8.x), ISP, VPN, and Saas (Google Apps) infrastructure for over 100 employees and three sites.

* Moved the corporate headquarters and call center from San Francisco to Walnut Creek overnight.

* Increased call center revenue through historical report analysis, IVR scripting changes, ACD modifications, and system upgrades.

* Improved overall IT experience for employees through the implementation of best practices.

* Established, maintained, and closed vendor contracts and cases.

* Documented assets, network topology, policies, procedures, and growth projections.

Advent Software - San Francisco, CA

2008 - 2010

Technical Support Engineer, Global Accounts (Geneva)

* Administered Solaris servers, VMWare clusters, and network-attached storage to replicate client issues in a shared Windows Active Directory workspace environment.

* Increased caseload capacity on existing server farms through departmental resource sharing of pre-replicated and published environments, system monitoring, and performance tuning.

* Performed receipt, concatenation, mounting, and archival of client database files to facilitate Tier1 caseload processing.

* Reduced large-client case turnaround-time by locally replicating databases via logs and script automation.

* Provided Tier2 support for client cases.

* Recognized as a knowledge-base contributor.

* Managed software-update release distribution process.

Wells Capital Management - San Francisco, CA

2007

Application Systems Engineer

* Built and documented Advent Software's APX 2.0 platform during the system integration, user acceptance, and deployment phases at two U.S. sites.

* Adhered to the security requirements set by Wells Fargo for Microsoft Windows OS, Active Directory, SQL Server, and Citrix MetaFrame environments.

* Delivered a usable, secure, and documented products on time.

The Nielsen Company (formerly Telephia) - San Francisco, CA

2003-2007

Senior Systems Administrator

* Performed quality assurance on a proprietary wireless-technology benchmarking system during the development phase. Utilized Windows Server 2003, Solaris, Oracle DBs, Perl, and Cisco technologies.

* Built, deployed, and managed the distributed fleet of production nodes and devices across the U.S and in the U.K.

* Awarded the Telephia Outstanding Performer (TOP) award in 2005, for "demonstrating outstanding performance towards long-term company goals."

* Reviewed and troubleshot SMS, MMS, and HTTP GET metrics through diagnostic procedures, packet-tracing, remote-hands management, hardware, firmware, and proprietary software updates.

* Increased metric reliability and reduced on-site technician costs through standardization, documentation, and central monitoring.

* Resolved outstanding quality issues with wireless carriers (AT&T, Verizon, Sprint, Vodaphone, etc.).

Parkside Solutions - San Francisco, CA

2001 - 2003

Information Technology Consultant

* Defined, built, and documented system requirements for the encrypted communication between an adverse-event database product and the FDA, utilizing Windows 2000, Exchange, and Oracle databases.

* Adhered to Title 21 Code of Federal Regulations for Electronic Records and Signatures.

TelePost - Los Gatos, CA

1998 - 2001

Senior Network Administrator

* Built and maintained the distributed production platform hosting the virtual-office and teleconferencing products offered to customers in the U.S. and Europe. Utilized Windows, SCO Unix, SonicWall and PSTN.

* Monitored network, data center and system events; troubleshot problems, and resolved outages.

* Trained coworkers and contractors.

The Learning Company - Fremont, CA

1995-1998

Senior Network Administrator

* Performed desktop, file-server, email, LAN/WAN, perimeter security, and telecommunications management for over 300 employees at three initial sites. Novell, Windows, Unix, Lucent, and Mac.

* Grew company WAN footprint to seven sites.

* Engineered call-routing solution over leased-lines to save company over $1M per year.

* Implemented and managed video-conferencing links to reduce company travel expenses.

EDUCATION

AA, Applied Sciences, Wyoming Technical Institute - Laramie, Wyoming - 1990

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