Project Manager Customer Service

Larry Fauci

Email: *********@********.***

Address: **** ** **** ***.

City: Pembroke Pines

State: FL

Zip: 33024

Country: USA

Phone: 585-***-****

Skill Level: Management

Salary Range: $80,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Larry M. Fauci

*********@********.*** 585-***-**** 2011 NW 98th Terrace, Pembroke Pines, FL 33024

Operations & Logistics Manager

Innovative and tenacious operations and logistics leader with extensive experience driving process improvement and customer satisfaction initiatives in global operations. Strategic problem solver with experience in SAP implementation and deployment of other solutions to achieve impressive and lasting improvements across multiple operational areas. Gifted leader skilled in employee motivation and Six Sigma methodologies. Strong leadership, motivational, and negotiation aptitude utilized in bringing organizations together through increased communication and encouragement of employee development.

Areas of Expertise

Change Management, Project Management, Restructuring, Strategic Planning, Six Sigma, Deployment & Migrations, Customer Service, International Business, Regulatory Compliance, Root Cause Analysis, Quality Assurance

Professional Experience

Carestream Health aaiaii Rochester, NY 2007 to 2012

Medical and dental imaging provider, with more than 1K patents for medical, dental imaging, and information technology.

Manager of Logistics Latin America

Tapped to fill new role following divestiture. Led due diligence for start up of Logistics and Customer Service operations across Latin America. Collaborated with C-level decision makers to consolidate customer service centers into single shared service call center. Oversaw RFQs to move operations third party logistics providers, including informing design for system integration. Guided Six Sigma Quality Leadership Training and project deployments. Architected business Review Board, establishing best practices for attainment and support of new distributor operations. Deployed standard tools supporting root cause analysis processes, definition of business process Standard Work, and project management.

aEiaii Designed and implemented export shipment track and trace program.

aEiaii Turned around failing site redevelopment, saving six weeks on project timeline through establishing new site and attaining Good Manufacturing Practices for Logistics Certifications from Ministry of Health.

aEiaii Reduced defects per thousand lines shipped from .4 to .1.

Eastman Kodak Company aaiaii Rochester, NY & Miami, FL 1999 to 2007

Multinational imaging and photographic equipment, materials, and services company.

Director of Logistics aaiaii Strategic Planning for Latin America (2003 to 2007)

Directed Customer Service/ Logistics & Supply Chain strategy and services for Latin America. Coordinated full deployment of SAP Logistics to eight Kodak subsidiaries in Latin America. Organized initial Customer Service Call Center consolidation projects, moving region away from country-centric call centers. Developed and implemented B2B customer tool for support of B2B operations.

Director of Order-to-Cash aaiaii Latin American Region (2001 to 2003)

Led management of customer service operations in region, including business interfaces to warehousing and credit order approval processes. Collaborated with regional Logistics leadership to develop centralized/ shared service operating center operations. Managed all systems Master Data used by the Marketing operations in region. Supported inventory Supply Chain Operations, including forecasting, and demand and supply planning operations and systems: DSM. Helmed B2B e-Commerce business, including major project to develop and deploy an e-Commerce application across region. Supported Logistics organization and initial deployment of SAP into Region.

Larry M. Fauci

*********@********.*** 585-***-**** 2011 NW 98th Terrace, Pembroke Pines, FL 33026

(Page 2)

LAR IT Project Manager aaiaii Latin American Region (1999 to 2000)

Administered remediation of marketing and manufacturing systems for Y2K compliance. Simultaneously served as Project Manager for systems setup and launch of new Miami warehouse operations, developing major interfaces to and from third party logistics providers.

IT Director of the CACEO

Led deployment of business systems supporting Miami CDC operations, including interface support for third party warehouse operations. Managed all operational aspects spanning staff of IT within Central American & Caribbean Export Operations.

aEiaii Served as Senior Analyst/IT Project Manager for central distribution center in Brazil.

aEiaii Supported continued deployment and use of DRP.

aEiaii Redesigned first Web-based order management system, including functional and technical design along with integration to SAP system.

aEiaii Defined and implemented region-wide disaster recovery process and procedures for all subsidiaries.

Early Career WITH Eastman Kodak

International Logistics & Information Technology

aEiaii Supervising Systems Analyst.

aEiaii Business & Systems Analyst/ Developer.

aEiaii Served as Senior Analyst/IT Project Manager for central distribution center in Singapore.

aEiaii Served as Senior Analyst/IT Project Manager for centralization of product distribution in Germany and Denmark.

Professional Profile

Education Associate in Applied Science, Computer Science aaiaii Monroe Community College aaiaii Rochester, NY

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