Manager Customer Service
Resume:
Search the webSearch/_layouts/wh/images/search.gif/headerImagesOriginal/Computers/1a_MemorialDay_t39.jpgid=1/headerImagesOriginal/Computers/2_MemorialDay_t39.jpgid=1 Enterprise Architechture Support, Techincal Consultant /headerImagesOriginal/Computers/3_MemorialDay_t39.jpgid=1KA
THERINE N. WERTEEN
311 W. Hickland St .
Princeton, MO 64673
. abpw7n@r.postjobfree.com
OBJECTIVE:
To contribute strong work ethic, dedication, determination and experience to your organization in, but not limited too, an Enterprise Application Support Technical Consultant, a Storage Area Network (SAN) Technical Consultant, Tivoli Storage Manager (TSM), Server or Network Administrator capacity, with a strong willingness to learn new technologies.
CERTIFICATIONS:
NetApp Accredited Storage Architect Program (ASAP)
Salt Lake City, UT
May 2008
Exam NS0-102: NetApp (ASAP) Accredited Storage Architect Professional
IBM Certified Deployment Professional
Des Moines, IA
Nov 2007
Exam 000-799: IBM Tivoli Storage Manager V5.3 Implementation
Microsoft Certified Professional
South Portland, ME
Apr 2002
Exam 070-81: Implementing and Supporting Microsoft Exchange Server 5.5
EXPERIENCE:
http://www.linkedin.com/searchsearch=&sortCriteria=3&title=%22Tivoli+Storage+Manager+Contractor+for+Kansas+Clity+Power+%26+light%22¤tTitle=currentTitleEnterprise Application Support Team,
Technical Consultant III10/2008 - PresentKansas City Power & Light
(KCPL)
Kansas City, MO
Provides application expertise and support in evaluating, installing, configuring and submitting Change Implementation Records for third-party application software; including but not limited to: Tivoli Storage Manager (TSM), Primavera (P6) Enterprise Project Portfolio Management, Content Manager OnDemand, Gain2000 and Gain RM, PeopleSoft, WinBill, ITRON, Hummingbird DM, MQ Series and Broker, Hyperion, Automated Logic Control, and ColdFusion.
Managed TS3500 Tape Library with 5 expansion cabinets and 24 LTO2 tape drives configured via HP-UX, TSM and UltraScalable Tape Library Web Interface.
Managed TSM tape rotation utilizing HPUX scripts, TSM SQL scripts, and FTP via offsite storage facility Iron Mountain s website.
http://www.linkedin.com/searchsearch=&sortCriteria=3&title=%22Tivoli+Storage+Manager+Contractor+for+Kansas+Clity+Power+%26+light%22¤tTitle=currentTitleTivoli Storage Manager Contractor for Kansas City Power & Light
06/2008
10/2008
Midwest Consulting Group
Kansas City, MO
Merging Aquila's Tivoli Storage Manager (TSM) windows & HP-UX servers and IBM TS3500 & HP ESL322a Libraries into the KCP&L environment Merging Aquila's TSM clients into the KCP&L environment Archiving all data for retention prior to integration Integrating the backup of Content Manager OnDemand (CMOD) via TSM into the KCP&L environment Streamlining the TSM Offsite Tape storage rotation at Iron Mountain Current project involves migrating TSM clients into the KCP&L Netbackup environment.
Tivoli Storage Manager (TSM) Certified Consultant
04/2008
05/2008Solutions-II, Inc
.
Salt Lake City, UT
Upgraded TSM systems from 5.3 or 5.4 to 5.5 on Windows and AIX platforms for clients in Utah, Colorado and Nevada Expanded TSM Virtual Volumes for client after the TSM Target server aborted transactions caused by lack of storage space. Performed TSM Health checks for clients, recommending and/or performing corrective actions to create a more efficient and effective TSM environments.
Tivoli Storage Manager (TSM) Certified Contractor
for LDS Church01/2008
03/2008Solutions-II, Inc.
Salt Lake City, UT
Assist local TSM System Engineer with day to day operations of 4 AIX TSM servers for over 800 nodes in AIX, LINUX, UNIX, Solaris, Novell, and Windows NT/2000/2003 environments. Utilize TSM Manager and command line interfaces to monitor TSM server/client management, troubleshoot nightly backups, and track daily health of the TSM server environment.
Monitor problem ticket queue using Remedy for Problem Management.
Implement configurations of nightly backups, decommission existing backups, upgrading TSM clients, establish include/exclude client options and provide ongoing updates to managers and team leads.
Enterprise Storage Administrator
03/200412/2007Iowa Health System
Des Moines, IA
Storage Area Network Administrator
(SAN)
Implement, configure and manage 218TB of Fibre Channel (FC) and Serial Advanced Technology Attachment (SATA) disk storage located on IBM DS4100 (Grid Medical Archiving System), DS4400, DS4700, DS4800 via Storage Manager and ESS-800 systems via IBM ESS Copy Services for Peer-to-Peer Remote Copy (PPRC) and ESS Specialist located in three Data Centers. TS3500 Tape Libraries with LTO1, LTO2 and LTO3 tape drives configured via AIX, Tivoli Storage Manager and UltraScalable Tape Library Web Interface located in two Data Centers. Configure and manage two SANs, the SAN Fabric, Cisco 9509 MDS directors via CISCO Fabric and Device Managers.
Tivoli Storage Manager Administrator
(TSM)
Administers over 2PB of data via 14 Tivoli Storage Manager Extended Edition AIX servers for over 900 nodes in AIX, Novell, Windows NT/2000/2003/XP, Microsoft Cluster, IBM Blade Center, MS SQL and Exchange environments. Utilizes Change Control Management to ensure standardized methods and procedures are used for efficient and prompt handling of all changes to production IT infrastructures, to minimize the number and impact of outages. Creates and maintains documentation for procedures, infrastructure modifications, additions, deletions and Root Cause Analysis for all SAN systems and Tivoli Storage Manager environments.
Senior Network Engineer for US Coast Guard in Maine
11/2003
- 02/2004Perot Systems Government Services
Plano, TX
Diagnosed system failure to isolate the source of interoperability problems between equipment, network, system software, application programs and other computer platforms.
Provided network development, administration, installation, configuration, and support for Windows NT/2000/XP, MS Exchange, Microsoft Office Suite and Outlook.
Navy-Marine Corp Intranet (NMCI) Customer Service Rep. in Brunswick ME
09/2003
- 11/2003Aquidneck Management Associates, Ltd
Newport, RI
Provided prompt and accurate technical support ensuring a high level of customer satisfaction and adherence to Service Level Agreements (SLAs).
Desk-side Windows 2000 workstation support for software and peripheral installation, configuration and troubleshooting in a networked office environment; including Microsoft Office Suite and Outlook.
Windows NT & Exchange 5.5 Network Administrator
11/2000
- 09/2003COMPATRECONWING FIVE - US Navy
/Active Duty
Brunswick, ME
Head Network Administrator
Coordinated the installation, administration, troubleshooting, management of software licenses and hardware assets for 8 multi-master unclassified networks and 1 classified network in 4 countries, for over 2000 users. Established and maintained a central Outlook Web Access Server utilized by 4 Exchange sites. Primary Customer Support for all Microsoft Office Applications. Database Manager for various Command Security, Clearance, Personnel and Equipment databases utilizing Microsoft Access.
Network Security Officer
Researched numerous Navy Component Task Force for Computer Network Defense (NCTF-CND) Information Assurance Vulnerability Alerts (IAVAs), NCTF-CND Warning & Tasking Orders, and Naval Computer Incident Response Team (NAVCIRT) Advisories; verifying applicability to local configurations and ensuring overall compliance for all networks. Audited system logs, monitored network use, directed anti-virus procedures, and implemented security updates.
Electronics Technician
09/1991
- 11/2000
US Navy/Active Duty
Various Locations
AWARDS/HONORS/AFFILIATIONS/ASSOCIATIONS/SOCIETIES:
. President s List, Kaplan University (2010)
. National Society of Collegiate Scholars (2010)
. Honored by Cambridge Who's Who (2010)
EDUCATION:
College
Kaplan University
Feb 2010
Term
Apr 2010
Term
Jul 2010
Term
CS114-11: Academic Strategies for the IT Professional
IT117-11: Introduction to Website Development
IT190-01: Foundations in Information Technology CM106-05: College Comp I-Eff Writing I for the IT Major
IT193-10: Foundations of Programming Using Visual Basic
MM150-36: Survey of Mathematics
University of Maine at Augusta
Dec 1994
May 1995
Dec 1995
COS207: Application Programming: C++
COS157: Operating Systems: UNIX
COS112: Micro Application Programming: Basic
Vocational
Remote Class
Jul-10
IBM WebSphere Message Broker V6.1 System Administration Workshop
M/UX at Sirius Computer Systems; Overland Park, KS
Dec-09
IBM WebSphere MQ V7 System Administration for Distributed Platforms
Oracle University; San Francisco, CA
Jan-09
Project Management in Primavera P6 Rel 6 Ed 1
Jan-09
Advanced Project Management in Primavera P6 Rel 6 Ed 1
Oracle University; Chicago, IL
Dec-08
Hyperion Reporting and Analysis 9.3.1 Administration Ed 1
NetApp -- OnSite Training; Salt Lake City, UT
May-08
NetApp Accredited Storage Architect Program (ASAP)
IBM -- Onsite Training; Des Moines, IA
Oct-07
IBM Tivoli Storage Manager 5.4 Implementation and Administration
ByCast -- Onsite Training; Des Moines, IA
Oct-06
IBM Grid Medical Archive Solution (GMAS) End-User Administration
M/UX; Denver, CO
Jun-06
IBM Tivoli Storage Manager 5.3.2 Administration
Jul-04
IBM Tivoli Storage Manager 5.2 Implementation for AIX
M/UX; San Francisco, CA
Nov-04
IBM TotalStorage Enterprise Storage Server (ESS) Implementation for Open Sys.
Nov-04
IBM TotalStorage Enterprise Storage Server (ESS) Copy Services for Open Systems
Productivity Point; Cedar Rapids, IA
May-04
Implementing, Managing and Troubleshooting Microsoft Exchange Server 2003
Productivity Point; Des Moines, IA
Apr-04
Managing and Maintaining Microsoft Windows Server 2003 Environment
Vision Technology Education & Consulting; South Portland, ME
Dec-01
Microsoft Approved Courses:
-- Exchange Server 5.5 Concepts & Administration
-- Exchange Server 5.5 Design & Implementation Overview
-- Supporting MS Windows NT 4.0 Core Technologies
-- Administrating MS Windows NT 4.0
-- HTML & Web Page Design
-- MS Access Level III & Level II
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