Manager Customer Service
Resume:
Title:DISTRICT MANAGER
*****@*******.***
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ADDRESS:
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CANDIDATE ID: 2555822
US CITIZENSHIP:
EDUCATION:
EXPERIENCE: 0
WILL RELOCATE: No -
JOB WANTED:
RATE NEEDED:
TELEPHONE:
EMAIL: *****@*******.***
HOMEPAGE:
HOTTEST SKILLS: product, inventory, multimedia, database, html, sale, animation,
forecasting, budget, forecasting, forecast, c++, c/c++, cisco, engineer, frontpage,
information technology, macintosh, netobjects, network administrator
REVISION:
07
-SEP-02RESUME
:
[ [1]Home ] [ [2]Bio
] [ [3]Links ] [ [4]Sites ] [ Resume ] [ [5]eMail
]
[ [6]www.scott.andrews.org ]
[ [7]www.melissa.andrews.org ]
[tag_resume.gif] [brack_left.gif] bliss \blis\ n [ Middle English
blisse, from Old English bliss; akin to Old English blIthe blithe
Date: before 12th century
1 : complete happiness
2 : PARADISE, HEAVEN
Scott J. Andrews
[8]*****@*******.***
www.scott.andrews.org
SUMMARY OF EXPERIENCE
Manager of Research
and Development Lab, CBT Systems, Menlo Park, CA
July 1997
to Present
CBT Systems, a subsidiary of CBT Group PLC, develops, publishes and
markets a growing library of interactive education software titles,
covering a comprehensive range of client/server, Internet, and
corporate intranet technologies. CBT Systems' products, are used by
the world's leading corporations to train employees to develop and
apply mission-critical technologies in the workplace.
* Responsible for building and managing the R&D testing lab.
* Research new technologies for future implementation and
integration.
* Maintained Marcom database on competitors libraries and deployment
strategies.
* Manage Ireland base development team for customized software
titles.
Manager of Development & Multimedia, Personal Training Systems, Menlo
Park, CA
February 1996
to July 1997
Personal Training Systems (PTS), a subsidiary of CBT Group PLC,
produces audio-based CD-ROM training for Macintosh and Windows
operating systems and applications. Responsibilities included managing
a department of eight to produce 25+ high quality consumer products a
year for retail sales. Teamwork, communication and organization are
essential skills in working with accelerated deadlines and multiple
projects. My ability to apply these skills, along with multitasking,
is essential in managing a team in the software industry.
* Scheduling, Project Management
* Managed concepts and theories for next generation training
interface.
* Managed external audio engineer and studio.
* Managed scheduling of voice talent.
* Conducted the annual budget, including forecasting of staff and
equipment upgrades.
* Responsible for building a department team of eight.
* Implemented the "Team" concept to the department structure.
* Produced the department intranet containing the Developer Manual,
templates, checklists and various department forms.
* Maintained Marcom on current products and researched new titles
for future development.
Multimedia Developer,
Personal Training Systems, Menlo Park, CA
January 1995
to February 1996
Responsibilities included cross platform development of multimedia
content, animation design, interface design, digital audio & video
processing and CD-ROM layout and mastering. I was the Technical
Support Coordinator, responsible for the tech call database, advanced
peripheral conflict solutions, customer relations and staff.
* Product manager for PTS' first multimedia title.
* Managed external video studios and editing suites.
* Managed external software developers for creating a cross-platform
reusable interface engine.
* Managed external testing lab, acting as liaison for software
developers.
* Created original and unique 3D animations using 3D Studio.
* Assisted in coding and debugging of installation program.
* Acted as network administrator for server maintenance, security,
back-up system, web site, an in house eMail server.
Director of Operations,
Personal Training Systems, Menlo Park, CA
March 1993
to January 1995
As Director of Operations my primary responsibility was to manage
external manufacturing facilities, including the purchasing of raw
materials and supplies, manufacturing of products, inventory control
and vendor relations. I performed all monthly sales reporting and
inventory reconciliation while managing customer service, shipping and
receiving department, inventory control and the staff of six employees
in these departments.
* Managed final goods external manufacturing facility.
* Managed audio tape external manufacturing facility.
* Managed packaging external manufacturing facility.
* Conducted cost analysis on vendor and manufacturing facilities.
* Coordinated the migration of manufacturing facilities based on
cost, scheduling, production analysis.
* Conducted the annual budget, including forecasting of staff.
* Coordinate yearly physical inventory.
* Converted to a relational database system for sales and perpetual
inventory.
SOFTWARE KNOWLEDGE
Apple System 7.0/7.1/7.5
Windows 3.1/95/NT 4.0
DOS
Visual Basic
Turbo C/C++
Turbo Pascal
Hyper Text Markup Language
Autodesk 3D Studio
Strata Pro
Corel Draw 7
Photoshop 2.5/3.0/4.0
Illustrator 5.0/5.5/7.0
Premier 3.0/4.0
QuarkXPress
QuickTime
Video for Windows
MS Office 95/97
NetFusions NetObjects
MS FrontPage
Claris FileMaker Pro
Debabelizer
INTEREST & ACTIVITIES My interests include sailing in the San
Francisco Bay, Auto Racing, Football, Archery, Computer Gaming, Water
Skiing, Mountain Biking and Cooking.
EDUCATION Information Technology
Specialist (In Progress)
Caada Collage, Redwood City, CA
References
1. file://localhost/home/beta/Easytrieve/cvsroot/root/data/www.altavista.com/fetch/
2. file://localhost/home/beta/Easytrieve/cvsroot/root/data/www.altavista.com/fetch/bio.ht
ml
3. file://localhost/home/beta/Easytrieve/cvsroot/root/data/www.altavista.com/fetch/links.
html
4. file://localhost/home/beta/Easytrieve/cvsroot/root/data/www.altavista.com/fetch/sites.
html
5. mailto:*****@*******.***
6. http://www.scott.andrews.org
/
7. http://www.melissa.andrews.org
/
8. mailto:*****@*******.***
Contact this candidate