CUSTOMER SERVICE

Natalie 's InformationLocation: Berkeley, CATitle: CUSTOMER SERVICEExperience: 9-12 yearsWilling to Relocate: NoWilling to Travel: No TravelCareer Level: IntermediateWork Status: U.S. CitizenMember Since: 2010-09-01 Helpful Links

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NATALIE J. EVANS

**************@*****.***

Summary: I am an individual seeking employment in the customer Service field to help assist in your company.

Job Objective: RETAIL MANAGER, 10 years experience

ASSISTANT MANAGER, 10 years experience

OFFICE ASSISTANT, 12 years 1 month experience

RENTAL SALES AGENT, 5 years experience

Experience:

Job Title: Church Secretary

Employer: Grearter Faith Full Gospel Baptist, Oakland, CA

Dates: 11/08 to 08/10

Duties: Create spread sheets using Open Office 2.0 3.0, Microsoft Word 2003 2007, Microsoft Excel, Powerpoint, programs for services, fliers, banking, filing, mailing, attended workshops seminars, type minutes for meetings Church letterhead, counseled young women new membership. Responsible for opening up building for services.

Job Title: BUSINESS ONLINE BANKER

Employer: WELLS FARGO BANK, CONCORD,CA

Dates: 1/06 to 7/06

Duties: Customer complaints, problem solving, adjustments, heavy phones, Programs used Win 98, Microsoft Word, Excel,Power Point, and Access, Vehicle gauge program, Scanners, Xerox fax machines, and Copiers, Experian, DNB, PZ, Hogan, BACC, Portal, DIPR.

Job Title: Office Assistant

Employer: Dollar Rent A Car, Oakland,Ca

Dates: 8/99 to 8/05

Duties: Customer complaints, problem solving, adjustments, heavy phones, renting vehicles, opening & closing of rental agreements, booking of reservations, non-revs, cash handling, 10-key,Trained new employees, Parts ordering for mechanical automotive department,DMV, collection of statistical reports,Ordered/purchased, received & counted inventory,Accounts payable, invoices, Maintained inventory control, banking & payroll, subrogation, lost and found, filing, office news letter, proof reading

Job Title: DISPATCHER/RENTAL SALES

Employer: DOLLAR RENT A CAR, Oakland,Ca

Dates: 8/04 to 8/05

Duties: Power Point, Win 98, Microsoft Word, Excel, and Access, Vehicle gauge program, scanners, Xerox fax machines, and Copiers, Hogan, Supervise employees & front lot, Maintained inventory control,lost and found, filing, office news letter, proof reading, Rental agreements, fast track customers, Trained new employees, confidentiality while handling documents.

Skills: CUSTOMER SERVICE

Education: Berkeley City College - Social Services - Certificate 2yrs

Laney College - Cosmetology - Certificate License 2yrs

California Impact - GED 6months

McClymonds High School - 3yrs

CA Drivers

License Class: C (passenger car)

References: Available on request

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