Customer Service Sales

Cassandra Bowling

Email: ********@***********.***

Address:

City: Virginia Beach

State: VA

Zip: 23455

Country: USA

Phone: 229-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Results-driven, highly motivated retail sales representative/ personal shopper with proven ability to establish dynamic rapport with clients.

Educational Background:

High School Dipolma from Westover Comprehensive High School, Albany GA 1/2001 to 5/2005 (Marketing)

High School Dipolma from Prince George's Community College, Albany GA 1/2001 to 11/2012

Job History / Details:

Career Overview

Results-driven, highly motivated retail sales representative/ personal shopper with proven ability to establish dynamic rapport with clients.

Core Strengths

Sharp problem solver

Strong organizational skills

Energetic work attitude

Adaptive team player

Visual merchandising proficiency

Fashion knowledge

Customer service expert

Active listening skills

Accomplishments

Market Research

Interviewed clients via market research surveys to identify product issues and customer needs.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Sales

Consistently generated additional revenue through skilled sales techniques.

Work Experience

April 2010 to Current

United States Navy Virginia Beach, VA

Equipment Operator

Shaped and built roads using large construction equipment. Documented daily equipment inspections and submitted daily inspection forms to supervisor. Monitored vehicles as they entered, unloaded and exited the landfill to maintain a safe, efficient work area. Operated equipment safely and efficiently at all times. Serviced and maintained vehicles and heavy equipment. Offered specific training programs to help employees maintain and improve job skills. Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Improved communication efficiency as primary liaison between departments, clients and vendors.

May 2007 to April 2010

Dillards Albany, GA

Sales Associate

Recommended, selected and helped locate merchandise based on customer needs and desires. Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders. Assisted customers with store and product complaints. Compiled weekly monetary reports and records for store managers. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. Regularly sought opportunities to up sell and add on additional merchandise. Communicated all merchandise needs or issues to appropriate supervisors. Stocked and rotated inventory regularly. Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning. Replenished merchandise shelves with items from the stockroom. Generated leads for new sales through telephone and email contact with customers. Excelled in exceeding daily credit card application goals.

May 2005 to January 2007

Brazen A Shoe Boutique Albany, GA

Shoe Sales Associate

Recommended, selected and helped locate merchandise based on customer needs and desires. Prevented store losses using awareness, attention to detail and integrity. Earned Top Seller for two consecutive quarters in 2006. Worked as a team member performing cashier duties, product assistance and cleaning. Designed and suggested new display ideas to improve accessibility to merchandise, which increased sales by 20 percentage . Resolved product issues and shared benefits of new technology.

November 2004 to May 2005

Farmer's Furniture Albany, GA

Sales Associate

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Assisted customers in making sound furniture purchases to fit not only their needs, but also their budgets. Developed highly empathetic client relationships. Created new processes and systems for increasing customer service satisfaction. Expressed appreciation and invited customers to return to the store.

Educational Background

2005 Westover Comprehensive High School Albany, GA

High School Diploma

Prince George's Community College Largo, MD

Marketing

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