Quality Assurance Engineer

Title:Technical Support Services Representative

********@****.***

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NAME:,

ADDRESS:

ADDRESS2:

CITY:

STATE: MD

ZIP:

CANDIDATE ID: 2921785

US CITIZENSHIP:

EDUCATION:

EXPERIENCE: 0

WILL RELOCATE: No -

JOB WANTED:

RATE NEEDED:

TELEPHONE: 301-***-****

EMAIL: ********@****.***

HOMEPAGE:

HOTTEST SKILLS: product, database, sgml, java, lotus notes, unix, delphi, engineer,

frontpage, html, pascal, c++, cisco, cisco router, ftp, information systems, microsoft,

oracle, paradox, programmer

REVISION: 08-SEP-02

RESUME:

NAME:

ADDRESS:

CITY: Adelphi

STATE/PROVINCE: Maryland

ZIP/POSTAL CODE: 20783

COUNTRY: US

EMAIL: Home: ********@****.***

PHONE: Home: 301-***-****

CANDIDATE ID:

CITIZENSHIP: United States

Citizen or National

EDUCATION: Bachelor Degree

EXPERIENCE: 10 Years

WILL RELOCATE: Maybe --

RELOCATION INFO:

JOB WANTED: Any

RATE NEEDED: Experience:

HOMEPAGE:

COMMENTS:

HOTSKILLS:

Jo-Ann A. Marshall

1836 Metzerott Road, Unit G-1

Home: 301-***-****

Adelphi, MD 20783

Work: 301-***-****

email:

********@****.***

EDUCATION Associate

in Arts, Information Systems

Montgomery Community College,

Rockville, MD

Courses: PASCAL,

Visual Basic,

Management, Systems Analysis & Design

Bachelor of Science,

Computer Networking (May 1999)

Strayer University,

Takoma Park, MD

Courses: Networking Essentials, Supporting Windows NT,

NT Server

COMPUTER NT Server installation/configuration and

troubleshooting

SKILLS Extensive knowledge of network topologies and

client/server architecture

TCP/IP configuration and installation

in WIN95 & WINNT environment

Familiar with Cisco Routers & Hubs

Lotus Notes R4 installation,

configuration, and application development

HTML, SGML, knowledge of C and JAVA

language

FOSI literate, working knowledge of

Arbortext ADEPT Editor

Working knowledge of Rational Visual

Test, WinRunner and Frontpage 98

Programming Languages

Development Tools &: PASCAL, Visual Basic, Omnimark, HTML, SGML, MS

Word, MS, Access,

Systems Adobe Photoshop & Acrobat, LviewPro, Visio, Hijaak,

Frontpage98, Winfax Pro, Livelink, Lotus Notes, PC Anywhere, Laplink, Lotus

1-2-3, FTP, MS Project, Rational Visual Test 6.0, WinRunner 5.0,

TestDirector, LoadRunner, MS Powerpoint, MS Excel, Easy Pro CD, Easy CD

Creator, Sage, VAX, Writerstation, Arbortext ADEPT Editor, DOC-TO-HELP,

Dynatext, Folio, Odysseus, Telemachus, Paradox, Oracle, Visual SourceSafe 5.0

Operating Systems: WinNT, Win95, Win98, UNIX, DOS

WORK

EXPERIENCE SYSTEM ADMINISTRATOR/SOFTWARE TESTER (

Jan 1999

--

present

)

NCR, Rockville, MD

Member of a team responsible for managing the daily support/maintenance of

our Windows NT LAN which supports 20 users

Responsible for automating and maintaining backup's of production and

development software using ArcServe

Responsible for providing end-user support and writing test scripts for the

development and testing of a proprietary application for use by the US

Postal Service

Responsible for creating scripts to deploy proprietary software

applications to

client workstations

Troubleshoot problems with lab machines. Assists lab users with applications,

create test scripts using WinRunner & complete performance testing using

LoadRunner

Responsible for regression testing of POS One application and for performance

evaluation and reliability of servers

SOFTWARE TEST ENGINEER

(Consultant) (Oct 1998 - Jan

1999

)

MindQ Publishing, Reston, VA

Project lead in the testing efforts for the JAVA CBT courses, including bug

tracking, benchmarking, development of test plans, documentation review

Develops and implements Rational Visual test suites for various products

Writes test plans & test scripts to automate

regression testing for MS CBT

courses

Led in the testing efforts of a maintenance release

of the Telemachus system

Participates on a team in writing specifications for

testing CBT courses

Provides end user support, network support, troubleshoot hw/sw problems

Trained users on using the Testing Suite to test Microsoft(MS) and JAVA CBT

courses and to solve possible failures

QUALITY ASSURANCE ANALYST/SYSTEMS ANALYST

(Consultant) (Sep

1997

United States Pharmacopeia, Rockville, MD

Oct 1998

)

Participated on a team in developing an authoring

system for Drug Standards and Drug Information using

Arbortext

Project leader on requirement gathering (systems analysis) for QA and

development; create, communicate and track projects that provided

automated test tools written in C++

Wrote Omnimark programs & assisted with transition of

current applications to the Web; implemented quality

assurance (QA) standards, conducted quality assurance

testing of software and web site using Rational Visual Test(RVT)

Participated on a team in developing health

information web sites for clients

Wrote analysis on the Y2K issue and created a

development team

Worked with team to complete conversion of an

existing database to SGML

Developed an interface module to allow users to retrieve data from the USP

Drug

Information(USPDI) database

PRODUCTION DEVELOPMENT SPECIALIST

(Feb 1995 - Sep 1997)

The Bureau of National Affairs, Inc

., Washington, DC

Designed, implemented and documented BNA's PayGuide and Human Resources

Newsletter on CD-ROM using Folio software

Developed & documented the workflows for electronic products and trained

users

Wrote conversion specifications for programmers and ran tests on Unix

platform to

ensure quality performance

Implemented quality assurance (QA) standards and methodologies

Wrote the design specs & created the prototype for Lotus Notes DOMINO

Wrote and edited end-user manuals and participated in the planning of new

features and enhancements for the electronic products

Worked with product engineers, testers, production coordinators and others

to

produce and adhere to project plans and schedules

Assisted in developing Document-Type Definitions (DTDs

)

EDITORIAL CODING SPECIALIST

(Jan 1992 - Feb 1995)

The Bureau of National Affairs, Inc

., Washington, DC

Tagged production data using SGML codes, parsed and corrected data files

Performed quality assurance (QA) tests on electronic products (CD-ROM)

Participated & coordinated the alpha and beta testing of

electronic products

EMPLOYMENT ASSISTANT

(Jul 1989 - Jan 1992)

The Bureau of National Affairs, Inc

., Washington, DC

Participated on a team to develop a new database and

front-end user interface

Trained users on the new tracking database and was instrumental in

implementing a temporary transfer system to allow employees who had

skills in a

specific area to get the experience needed in order to make the company

more

successful

Recruited technical and editorial applicants

Conducted pre-posting interviews with hiring supervisors and screened

applicants

Conducted tests on prospective employees

PERSONAL Seven years experience in the computer software

industry with last four years

testing various software applications on PC and Unix platforms and extensive

experience in installing, configuring and maintaining end user workstations

and

maintenance of NT servers. Has written many test plans. Can perform well

both

independently and as a team player. Strong organizational skills,

detail-oriented,

excellent project planning and communication skills, enjoy challenges,

self-starter,

able to work on several items at once and I am a quick learner.

REFERENCES Available upon request

Contact this candidate