Customer Service Manager

Confidential User

Email: ********@**********.***

Address:

City: Alexandria

State: VA

Zip: 22311

Country: USA

Phone: 703-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Motivated food serving professional with 7 years food and beverage experience in casual and fine dining, dynamic, resourceful and skilled server with a proven success record in offering the most efficient service possible.

Educational Background:

High School Dipolma from morocco, Africa PA 1/2001 to 6/1998 (topography engineering)

Job History / Details:

Professional Summary

Motivated food serving professional with 7 years food and beverage experience in casual and fine dining, dynamic, resourceful and skilled server with a proven success record in offering the most efficient service possible.

Core Qualifications

Food and beverage handling expert

Strong customer relationship builder

Ability to handle fast-paced environment

Ability to handle/resolve problems

Cash handling

Reliable, punctual and committed to customer service

Well groomed

Willing to work under pressure

Written and oral communication skills

Uses proper sanitation practices

Able to regularly lift/move up to 25-50 lbs

Good personal hygiene

Able to work in a fast paced environment

Alcohol knowledge

Excellent guest service skills

Proven success in up-selling

French and Italian cuisine expertise.

Experience

December 2008 to Current

Finemondo Restaurant Washington, District of Columbia

server

Greeted guests and sat them at tables, took and rang up orders, handled payment and thanked customers.Inspected dining and serving areas to ensure cleanliness and proper setup.Took orders from patrons for food or beverages.Wrote patrons' food orders on order slips, memorized orders, and entered orders into computers for transmittal to kitchen staff Communicated with customers regarding orders, comments, and complaints.Provided guests with menu details.Responded to guest complaints regarding food or service with the assistance of the manager on duty.served guests during meal times with speed and efficiency. Assisted guests with placing orders in an informative and helpful fashion.Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.Delivered exceptional service by greeting and serving customers in a timely, friendly manner.Suggested additional items to customers, as appropriate, to increase restaurant sales.Promptly served all food courses and alcoholic beverages to guests.Answered questions about menu selections and made recommendations when requested.Regularly checked on guests' satisfaction.Skillfully anticipated and addressed guests' service needs.Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations.Correctly calculated charges, issued bills and collected payments.Performed tableside food preparation including carving meats, boning fish and fowl and preparing flaming dishes.Received frequent customer compliments for going above and beyond normal duties.

June 2006 to December 2008

Iricchi restaurant Washington, D.C

server

offered the most efficient fine dinning service to our casual and fine dinning patrons including greeting,menu presentation,item suggestion to improve sale levels and food /drink order serving professionally.

December 2005 to December 2006

Rasika restaurant Washington, D.C

server

Greeted customers in the restaurant, took and rang up orders, handled payment and thanked customers.Informed patrons of establishment specialties and features.Prepared coffee-based and other beverages on request.Took orders from patrons for food or beverages.Wrote patrons' food orders on order slips, memorized orders, and entered orders into computers for transmittal to kitchen staff.serve prepared pastries and other food items.Developed variety of menu items catering to customers with food allergies and diet restrictions such as gluten-free and vegan items.Observed diners to anticipate any additional needs and respond to requests.Provided customers with product details, such as coffee blend and preparation descriptions

March 2003 to December 2005

701 restaurant Washington, D.C

server

Greeted customers in the restaurant. took and rang up orders, handled payment and thanked customersProvided customers with product details, such as coffee blend and preparation descriptions.Observed diners to anticipate any additional needs and respond to requests.Wrote patrons' food orders on order slips, memorized orders, and entered orders into computers for transmittal to kitchen staff.Took beverage orders from serving staff or directly from patrons.

September 2000 to March 2003

Lazership Washington, D.C

courier

Safely and attentively receiving messages from dispatch of pick-up and drop-off packages.Making sure to protect all packages from pick-up point to drop-off destination.driving carefully and securely and respecting all measures and regulations of safe driving to provide a best service.keeping a clear contact with dispatch for any emergency or route jobs.

Education

8 morocco Rabat,

M.D. topography engineering

Specialized in civil engineering and topographic/surveying duties on the field with extra care and perfection.

Professional Affiliations

very knowledgeable in many fields such as home remodeling,construction,customer service,food and beverage service,driving and courier duties...

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