Help Desk Software

NAME: Sally Wright

CITY: Emerson

STATE: GA

ZIPCODE: 30137

EMAILADDRESS: ***********@**********.***

PHONEAREACODE: 770

PHONENUMBER: 607-7010

LASTUPDATED: 2/19/2001

Sally Wright Emerson Georgia 30137 US Citizen Bachelor Degree 770-***-**** ***********@**********.*** EXPERIENCE

10/2000

- PresentBlue Circle North America Marietta, GA PC Support Specialist Support all Microsoft Products Setup laptops and desktops with Win98, NT, or 2000. Dialup, networking, NWClient, MsOffice and other company specific software. Write Reports from Maximo databases using Crystal Reports. 12/1999 - 10/2000Centers for Disease Control and Prevention Atlanta, GA Help Desk Manager ACS Government Solutions Contractor at CDC. Setup Help Desk - Implemented new Help Desk software -Setup NT 4.0 server with SQL 7.0 for Help Desk software -Established new procedures for Help Desk and LAN Support team. -Use Crystal Reports for reporting. Organized, scheduled and kept track of all software and hardware inventory. -Created Access database to record inventory and run reports. Support all Microsoft Products Windows 95&NT; Office 97&2000 Support Laptops dialing into Citrix Server Support user end of Novell and NT Networks 10/1998 - 12/1999Heidelberg USA Kennesaw, GA Help Desk Coordinator/PC Technician Setup Helpdesk software and created IS procedures Setup users and assigned rights on Exchange email server, NT4.0, Novell 4.3, SAP, and Sherlock Created Service Level Agreement for IS department Supported all Microsoft Products - Windows 3.11, 95&NT Office 95&97 Supported Hardware issues Supported laptops dialing into email server Support user end of NT and Novell Networks Created weekly, monthly, quarterly reports for management -Setup computers and laptops with ghost images. - Created ghost images -Troubleshooted hardware and software problems 9/1997 - 10/1998 Law Engineering Alpharetta, GA Help Desk Team Leader -Supported all Microsoft Products - Windows 3.11&95, Office 95&97 Supported Hardware issues Supported BST (Financial Software) Supported PESA (Engineering Software) Supported NT and Novell Networks Programmed Intranet for Help Desk using FrontPage 98 Supported MsMail, Exchange and Outlook mail systems 2/1997 - 9/1997 Grafica Software and Services Smyrna, GA Programmer Program in BBx Basic and Visual Basic Contract programming work to Kawasaki Machinery, Inc. Develop computer graphics in Corel Draw and Adobe Develop Web pages using FrontPage 97 Develop presentations in Powerpoint 7/1995 - 2/1997Gunold Technology Roswell, GA Technology Support Assistant Customer Relations; Research problems/questions for customer Support the Hardware and Software we sold. Order, Receive, Stock, and control Hardware inventory coming in and going out. Enter support data into customer database file on network. Worked with Dos, Goldmine, MailCom, Mas90, ApS, XTREE, Windows95, Word Perfect, MSWord, Excel, Corel Draw, and worked on a local Lantastic network.

EDUCATION 12/2002 Southern Polytechnic State University US-GA-Marietta Bachelor's Degree I am currently working toward my Computer Science Degree

EXPERIENCE

10/2000

- PresentBlue Circle North America Marietta, GA

PC Support Specialist

Support all Microsoft Products Setup laptops and desktops with Win98,

NT, or 2000. Dialup, networking, NWClient, MsOffice and other company

specific software. Write Reports from Maximo databases using Crystal

Reports.

12/1999

- 10/2000Centers for Disease Control and Prevention Atlanta,

GA

Help Desk Manager

ACS Government Solutions Contractor at CDC. Setup Help Desk -

Implemented new Help Desk software -Setup NT 4.0 server with SQL 7.0

for Help Desk software -Established new procedures for Help Desk and LAN

Support team. -Use Crystal Reports for reporting. Organized, scheduled

and kept track of all software and hardware inventory. -Created Access

database to record inventory and run reports. Support all Microsoft

Products Windows 95&NT; Office 97&2000 Support Laptops dialing into

Citrix Server Support user end of Novell and NT Networks

10/1998

- 12/1999Heidelberg USA Kennesaw, GA

Help Desk Coordinator/PC Technician

Setup Helpdesk software and created IS procedures Setup users and

assigned rights on Exchange email server, NT4.0, Novell 4.3, SAP, and

Sherlock Created Service Level Agreement for IS department Supported

all Microsoft Products - Windows 3.11, 95&NT Office 95&97 Supported

Hardware issues Supported laptops dialing into email server Support

user end of NT and Novell Networks Created weekly, monthly, quarterly

reports for management -Setup computers and laptops with ghost images. -

Created ghost images -Troubleshooted hardware and software problems

9/1997

- 10/1998Law Engineering Alpharetta, GA

Help Desk Team Leader

-Supported all Microsoft Products - Windows 3.11&95, Office 95&97

Supported Hardware issues Supported BST (Financial Software)

Supported PESA (Engineering Software) Supported NT and Novell

Networks Programmed Intranet for Help Desk using FrontPage 98

Supported MsMail, Exchange and Outlook mail systems

2/1997

- 9/1997Grafica Software and Services Smyrna, GA

Programmer

Program in BBx Basic and Visual Basic Contract programming work to

Kawasaki Machinery, Inc. Develop computer graphics in Corel Draw and

Adobe Develop Web pages using FrontPage 97 Develop presentations in

Powerpoint

7/1995

- 2/1997Gunold Technology Roswell, GA

Technology Support Assistant

Customer Relations; Research problems/questions for customer Support

the Hardware and Software we sold. Order, Receive, Stock, and control

Hardware inventory coming in and going out. Enter support data into

customer database file on network. Worked with Dos, Goldmine, MailCom,

Mas90, ApS, XTREE, Windows95, Word Perfect, MSWord, Excel, Corel Draw,

and worked on a local Lantastic network.

EDUCATION 12/2002

Southern Polytechnic State University US-GA-Marietta

Bachelor's Degree

I am currently working toward my Computer Science Degree

all Microsoft

Products

all Microsoft Products

SQL 7.0

2000

Windows 3.11

Novell 4.3

Service Level Agreement

Visual Basic

Web pages

NT 4.0 server

Word Perfect

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