Customer Service High School

Mary Kelso

Email: abpvup@r.postjobfree.com

Address:

City: Tucson

State: AZ

Zip: 85730

Country: USA

Phone: 520-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Articulate in all aspects of previous job skills, driven to succeed. Strategic planning and client relationship management expert. Experienced manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with customer service, executive, and business audiences. Results-oriented, strategic professional with over 15 years in the corrections industry. Performing various job titles through out my career. I have been awarded several work related accalades for my work, ethics and performance. I was also awarded woman of the year in law enforcement for State of Arizona in 2008

Educational Background:

High School Dipolma from Waterloo Community High, Waterloo IL 1/2001 to 4/1973 (General)

High School Dipolma from Pima Community College, Waterloo IL 1/2001 to 11/2012

Job History / Details:

Professional Summary

Articulate in all aspects of previous job skills, driven to succeed. Strategic planning and client relationship management expert.

Experienced manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with customer service, executive, and business audiences.

Results-oriented, strategic professional with over 15 years in the corrections industry. Performing various job titles through out my career.

I have been awarded several work related accalades for my work, ethics and performance. I was also awarded woman of the year in law enforcement for State of Arizona in 2008

Core Qualifications

Results-oriented

Operations management

Client-focused

Quick learner

Computer proficient

Microsoft Office

File/records maintenance

Training and development

Proficiency in security

Excel in working on my own

First Aid training 20 years

AED training past 7 years

Natural leader

Investigative procedures

Weapons training

CDL trained

Experience

April 2012 to Current

New Concept Builders Tucson, AZ

Construction Laborer

Extensively trained in plumbing, carpentry, painting, plastering, machine servicing and installation. Assisted skilled workers with construction projects in all phases of rough and finish carpentry. Cleaned all construction areas to avoid hazards. Installed and repaired roofs, flashings and surfaces. Mixed mortar, plaster and grout according to standard formulas. Removed old roofing materials in an efficient manner. Mentored junior team members, providing guidance on proper techniques and safety. Installed, repaired and rebuilt tile, brick and stone surfaces. Used grouting trowels to apply grout between joints of bricks and tiles. Completed indoor and outdoor residential and commercial construction projects. Assisted in caulking pipe joints to properly seal them. Painted walls, exteriors and interiors of buildings and furniture using brushes, rollers and spray guns. Used a pick and shovel to dig, spread and level dirt and gravel. Installation of new meters for water systems, pools and irrigation systems.

October 2008 to April 2012

Tucson Unified School District Tucson, AZ

School Bus Driver

Set and communicated ground rules for the school bus based on respect and personal responsibility. Established positive relationships with students, parents, fellow teachers and school administrators. Took appropriate disciplinary measures when students misbehaved. Conducted daily DOT pre-trip inspections according to a set checklist. Interacted with students, parents and school staff in a friendly and timely manner. Transported students from origin to destination in a safe and timely manner.

October 1994 to April 2008

Arizona Department of Corrections Tucson, AZ

Correctional Officer

Assisted in restraining violent and unruly inmates. Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities. Implemented defensive tactics and physical restraints to maintain the safety and security of personnel and the general public. Safely transported inmates to and from work sites. Maintained records and logs of man hours, materials and equipment used. Conducted internal security checks and distributed meals. Continually monitored dormitories for inappropriate activity. Conducted pre-trip and post-trip equipment inspections of transport vehicles and equipment. Verified warrants, conducted searches and fingerprinted inmates. Transported inmates to and from medical and dental appointments, funerals, work details and court hearings. Apprehended escapees safely while following proper techniques. Wrote daily reports that included recommendations for further treatment strategies and diagnostic efforts. Served as a member of the treatment staffing team to develop a rehabilitative program for juveniles and adults. Signed in all visitors and completed appropriate visitation log forms. Received property from incoming inmates, provided receipts and inspected items for contraband. Informed inmates and visitors of rules, safety and security procedures and responsibilities. Maintained communications with all other areas of the facility at all times.Maintained daily logs of shift activity. Instructed inmates on work details and transported them to work sites. Enforced resident behavior management system and wrote incident reports for infractions. Employed de-escalation techniques, verbal commands and used physical and mechanical restraints to address unruly inmates.Attended regular trainings and maintained appropriate certifications. Promoted for Correctional Officer to Correctional Seargent, Correctional Counselor and Correctional Leuitenant.

Education

1973 Waterloo Community High Waterloo, Ill

High School Diploma General

Attended several science and math workshops. Completed all classes with college as my goal

Pima Community College Tucson, AZ

Business, Security

I have not finished to get a degree as of yet.

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