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Software Engineer

Location:
United States
Posted:
March 18, 2013

Contact this candidate

Resume:

Juan Antonio Cordoba Rodr guez

Certified ISTQB Software Tester

*******@*****.***

(506-****-****

PROFILE:

* ***** ** ********** ** all phases technical and senior support

working primarily on software and hardware, application support,

connectivity, documentation, assistance via e-mail, phone or onsite.

Training others.

5+ years as software QA engineer, dealing with all quality related

processes and interacting with developers, technical and software

support. Logging and documenting.

2+ years participated on Microsoft's beta programs for new software

releases, and exchanged information on forums and reported feedback on

forms previously sent to me via email. 1 of those beta sites will be

MSDN Evaluation Center

1+ years of web design on personal and independent projects with other

colleagues.

TECHNICAL/MANAGERIAL SKILLS:

Primary Software QA Engineer

Profile:

Secondary IT Professional

Profile:

Hardware: Windows 2000, 2003, 2008, XP,

Vista, Windows 7 and older

versions, Linux, 3rd party and

custom applications

Operating Windows 2000, 2003, 2008, XP,

Systems: Vista, Windows 7 and older

versions, Linux, 3rd party and

custom applications

Programming Java (1 year), XML/XSL HTML,

Languages: Pascal (1 year)

Databases: Oracle, DB2, MySql, SQL

App. Servers: IIS

Other Tools TestDirector, Adobe Suites,

used: Testlog, Dameware,

Macromedia Flash, PCAnyware,

FrontPage, VNC.

Quick Test Pro, Experience with .NET,

HP Quality Center, Java custom developed,

Dreamweaver web and standalone and

Photoshop, iphone applications.

Adobe applications, Rally,

custom QA applications, Loadrunner,

CRM apps, Testlink.

Test Complete Bugzilla, Mantis,

MsOffice, Fogbugz

Vmware, Webex. Balsamiq Mockups, web

Teradata SQL assistant and desktop version

QWS3270 Secure client Custom test plans,

AXE testing tool scripts, scenarios.

LANGUAGES:

Spanish native,

English proficient,

Japanese beginner

PROFESSIONAL EXPERIENCE:

Bank of America

August 2011 - Current

Bank of America San Jose, Senior Software QA

Costa Rica (Agile

Methodology)

Perform SIT testing To custom report and reporting services, web and

database data validation on server-client environments. Document, follow up

bugs, install, and remove software builds.

Interact with developers and tech support personnel during all the software

life cycle and development as well.

Perform documentation, logs, and reports, about the changes on the software

with every build; create documentation of the processes and the teams's

tasks.

Participated on the testing phase using the agile methodology and its phases

throughout the QA and Dev cycle.

Mockup design, using Balsamiq Mockups, web and desktop version.

Participated on .NET application testing throughout it's different build

phases on different operating systems (Windows Vista, XP and 7).

Perform SQL queries to the database to extract information for comparison

with the db content and validate and verify the data and the application.

Perform test plan explanation to the team and business analysts to confirm

testing is being performed appropriately.

Create test cases, test plans, scripts, upload them to Quality Center to

track all project phases.

GAP

July 2010 - July 2011

GAP - Growth Acceleration San Jose, Senior Software QA

Partners Costa Rica (Agile

Methodology)

Perform all testing phases to custom client software, web and desktop and

mobile application on server-client environments. Document, follow up bugs,

install, and remove software builds. Perform installations and setups on

virtual machines.

Interact with developers and tech support personnel during all the software

life cycle and development as well.

Perform documentation, logs, and reports, about the changes on the software

with every build; create videos for installations of builds, virtual

machines setups and document changes.

Tested applications on iphone devices, compatibility with OS4, OS 3.1, OS

3.2, tested their connectivity performance on 3G, 2G Wi-Fi connections.

Participated on the testing phase using the agile methodology and its phases

throughout the QA and Dev cycle.

Mockup design, using Balsamiq Mockups, web and desktop version.

Participated on .NET application testing throughout it's different build

phases on different operating systems (Windows Vista, XP and 7).

Perform SQL queries to the database to extract information for comparison

with the db content and validate and verify the data and the application.

Create test cases.

Ex2 Outcoding

August 2008 - July 2010

Ex2 Outcoding - Cambridge San Jose, Software QA

account Costa Rica

Perform all testing phases to custom client software, web and desktop

application on server-client environments. Document, follow up bugs,

install, and remove software builds. Perform installations and setups on

virtual machines

Interact with developers and tech support personnel during all the software

life cycle and development as well.

Perform documentation, logs, and reports, about the changes on the software

with every build; create videos for installations of builds, virtual

machines setups and document changes.

Installed applications and tested their interaction with web-apps and their

web services.

Create test plans and test cases and scripts to manage the testing effort.

Participated on the testing projects using the agile methodology and its

phases.

Cadisys - Band of Coders

May 2009 - November 2009

Cadisys (Band of Coders) - Web San Jose, Costa Software QA

Projects Rica

Perform all testing phases to client s web applications, facebook-type

applications and portals. Document, follow up on bugs, test, and provide

feedback on software builds.

Interact with developers and other personnel during all the software life

cycle and development as well.

Perform documentation, logs, and reports, about the changes on the software

with every build.

Create Software quality assurance plans, test cases, and business

requirements, Tested web applications and web services interaction.

Create test plans and test cases and scripts to manage the testing effort.

Manage, upload and modify the information of the stories and projects on a

sharepoint site.

Participated on the testing phase using the agile methodology and its phases

throughout the interaction between QA and Dev.

HP - Hewlett-Packard

August 2005 - Sept 2008

HP - Remote Access Heredia, Tech and Helpdesk

account Costa Rica support. Mentor and

Software QA

Beta Software tester. Not as a primary role, but we were given the

opportunity to test upcoming software, and report bugs, errors, or

particular situations that were coming when testing the software on all

environments, either on standard HP images added to the domain or not joined

to it. This via email reports back to the team in charge of conducting those

beta implementations on a group of small users, in which I participated.

Provided technical and senior support to HP s global employees and

contractors. Change, Install, repair, computer software and hardware,

Diagnose and troubleshoot their computer problems, Guide the user to the

solution. Provided senior support on their custom applications, performed as

a junior technical writer on their processes on applications, their

procedures, their connectivity. Access their computer remotely and helped on

the solution. Guided users and become their tutor when they were hired on

the use, manipulation of the computer systems. Created their accesses to the

different custom, windows, and domain accesses.

HP - Messaging account Heredia, Tech and Helpdesk support

Costa Rica and Software QA

Beta Software tester. Not as a primary role, but we were given the

opportunity to test upcoming software, and report bugs, errors, or

particular situations that were coming when testing the software on all

environments, either on standard HP images added to the domain or not joined

to it. This via email reports back to the team in charge of conducting those

beta implementations on a group of small users, in which I participated.

Provided technical and senior support to HP s global employees and

contractors. Change, Install, repair, computer software and hardware,

Diagnose and troubleshoot their computer problems, Guide the user to the

solution. Provided senior support on their custom applications, performed as

a junior technical writer on their processes on applications, their

procedures, their connectivity. Access their computer remotely and helped on

the solution. Guided users and become their tutor when they were hired on

the use, manipulation of the computer systems. Created their accesses to the

different custom, windows, and domain accesses.

Sykes Latin America

February 2002 - August 2005

Sykes - Del Monte Heredia, Tech and helpdesk support

account Costa Rica and Software QA

Provided technical and senior support to Del Monte's global employees and

contractors. Change, Install, repair, computer software and hardware,

Diagnose and troubleshoot their computer problems, Guide the user to the

solution. Provided senior support on their custom applications, performed as

a junior technical writer on their processes on applications, their

procedures, their connectivity. Access their computer remotely and helped on

the solution. Guided users and become their tutor when they were hired on

the use, manipulation of the computer systems. Created their accesses to the

different custom, windows, and domain accesses.

Tested newly developed software for their proprietary systems prior to their

deployment to their network infrastructure. Created test plans and test

cases for it test cycle.

Sykes - SBC account Heredia, Tech, Internet

Costa Rica connectivity support and

Software QA

Provided technical support to SBC s global clients. Change, Install, repair,

Internet connectivity software, Diagnose and troubleshoot their internet

access problems, Guide the user to the solution and configure their

networking system

Tested the connectivity software for their cable and dsl systems prior to

their delivery to the users. Created test plans and test cases for it test

cycle.

Sykes - Toshiba Heredia, Tech support and

Costa Rica Software QA

Provide technical support to Toshiba's global clients; Install, repair,

computer software and hardware; Diagnose and troubleshoot their computer

problems, Guide the user to the solution.

Tested software for their laptop systems that came inside the software

package. Created test plans and test cases for it test cycle.

Sykes - Gateway account Heredia, Tech support and

Costa Rica Software QA

Provide technical support to Gateway's global clients. Install, repair,

computer software and hardware, Diagnose and troubleshoot their computer

problems, Guide the user to the solution.

Tested software for their laptop systems that came inside the software

package. Created test plans and test cases for it test cycle.

EDUCATION:

ULACIT San Jose, 2002-2006

Costa Rica

Bachelor in Systems Engineering

PROFESSIONAL DEVELOPMENT:

Personal Development Program at Dale San Jose, Costa 2003-2007

Carnegie Training Rica

Online MCSE core track (Ongoing) San Jose, Costa 2003-2007

Rica

Online CCNA module 1 (Finished) San Jose, Costa 2003-2007

Rica

Online Core MCDST track (Microsoft San Jose, Costa 2003-2007

Certified Desktop Support Technician) Rica

(Ongoing)

Windows Vista and Office 2007 experience San Jose, Costa 2003-2007

and knowledge. (Online courses on internal Rica

HP training websites.)

Online A+ core Hardware and Software track San Jose, Costa 2003-2007

(Ongoing) Rica

Online Security Course from the ALSI San Jose, Costa 2003-2007

website (Academia Latino Americana de Rica

Seguridad Inform tica

http://www.mslatam.com/latam/technet/cso/H

tml-ES/home.asp)

MOUSE (Microsoft Office User Specialist) San Jose, Costa 2003-2007

course at New Horizons Rica

Windows, Ms Office course at ENCE San Jose, Costa 2003-2007

Rica

Regular English Program graduate from CCCN San Jose, Costa 2003-2007

(Centro Cultural Costarricense Rica

Norteamericano)

ISTQB Software Testing certification - San Jose, Costa 2012

Certified Software Tester Rica

CAPM certification course - Certified 2012

Associate in Project Management

Mind Control, Silva Method at Silva Mind San Jose, Costa 2003-2007

Control of Central America Rica .



Contact this candidate