Juan Antonio Cordoba Rodr guez
Certified ISTQB Software Tester
*******@*****.***
PROFILE:
* ***** ** ********** ** all phases technical and senior support
working primarily on software and hardware, application support,
connectivity, documentation, assistance via e-mail, phone or onsite.
Training others.
5+ years as software QA engineer, dealing with all quality related
processes and interacting with developers, technical and software
support. Logging and documenting.
2+ years participated on Microsoft's beta programs for new software
releases, and exchanged information on forums and reported feedback on
forms previously sent to me via email. 1 of those beta sites will be
MSDN Evaluation Center
1+ years of web design on personal and independent projects with other
colleagues.
TECHNICAL/MANAGERIAL SKILLS:
Primary Software QA Engineer
Profile:
Secondary IT Professional
Profile:
Hardware: Windows 2000, 2003, 2008, XP,
Vista, Windows 7 and older
versions, Linux, 3rd party and
custom applications
Operating Windows 2000, 2003, 2008, XP,
Systems: Vista, Windows 7 and older
versions, Linux, 3rd party and
custom applications
Programming Java (1 year), XML/XSL HTML,
Languages: Pascal (1 year)
Databases: Oracle, DB2, MySql, SQL
App. Servers: IIS
Other Tools TestDirector, Adobe Suites,
used: Testlog, Dameware,
Macromedia Flash, PCAnyware,
FrontPage, VNC.
Quick Test Pro, Experience with .NET,
HP Quality Center, Java custom developed,
Dreamweaver web and standalone and
Photoshop, iphone applications.
Adobe applications, Rally,
custom QA applications, Loadrunner,
CRM apps, Testlink.
Test Complete Bugzilla, Mantis,
MsOffice, Fogbugz
Vmware, Webex. Balsamiq Mockups, web
Teradata SQL assistant and desktop version
QWS3270 Secure client Custom test plans,
AXE testing tool scripts, scenarios.
LANGUAGES:
Spanish native,
English proficient,
Japanese beginner
PROFESSIONAL EXPERIENCE:
Bank of America
August 2011 - Current
Bank of America San Jose, Senior Software QA
Costa Rica (Agile
Methodology)
Perform SIT testing To custom report and reporting services, web and
database data validation on server-client environments. Document, follow up
bugs, install, and remove software builds.
Interact with developers and tech support personnel during all the software
life cycle and development as well.
Perform documentation, logs, and reports, about the changes on the software
with every build; create documentation of the processes and the teams's
tasks.
Participated on the testing phase using the agile methodology and its phases
throughout the QA and Dev cycle.
Mockup design, using Balsamiq Mockups, web and desktop version.
Participated on .NET application testing throughout it's different build
phases on different operating systems (Windows Vista, XP and 7).
Perform SQL queries to the database to extract information for comparison
with the db content and validate and verify the data and the application.
Perform test plan explanation to the team and business analysts to confirm
testing is being performed appropriately.
Create test cases, test plans, scripts, upload them to Quality Center to
track all project phases.
GAP
July 2010 - July 2011
GAP - Growth Acceleration San Jose, Senior Software QA
Partners Costa Rica (Agile
Methodology)
Perform all testing phases to custom client software, web and desktop and
mobile application on server-client environments. Document, follow up bugs,
install, and remove software builds. Perform installations and setups on
virtual machines.
Interact with developers and tech support personnel during all the software
life cycle and development as well.
Perform documentation, logs, and reports, about the changes on the software
with every build; create videos for installations of builds, virtual
machines setups and document changes.
Tested applications on iphone devices, compatibility with OS4, OS 3.1, OS
3.2, tested their connectivity performance on 3G, 2G Wi-Fi connections.
Participated on the testing phase using the agile methodology and its phases
throughout the QA and Dev cycle.
Mockup design, using Balsamiq Mockups, web and desktop version.
Participated on .NET application testing throughout it's different build
phases on different operating systems (Windows Vista, XP and 7).
Perform SQL queries to the database to extract information for comparison
with the db content and validate and verify the data and the application.
Create test cases.
Ex2 Outcoding
August 2008 - July 2010
Ex2 Outcoding - Cambridge San Jose, Software QA
account Costa Rica
Perform all testing phases to custom client software, web and desktop
application on server-client environments. Document, follow up bugs,
install, and remove software builds. Perform installations and setups on
virtual machines
Interact with developers and tech support personnel during all the software
life cycle and development as well.
Perform documentation, logs, and reports, about the changes on the software
with every build; create videos for installations of builds, virtual
machines setups and document changes.
Installed applications and tested their interaction with web-apps and their
web services.
Create test plans and test cases and scripts to manage the testing effort.
Participated on the testing projects using the agile methodology and its
phases.
Cadisys - Band of Coders
May 2009 - November 2009
Cadisys (Band of Coders) - Web San Jose, Costa Software QA
Projects Rica
Perform all testing phases to client s web applications, facebook-type
applications and portals. Document, follow up on bugs, test, and provide
feedback on software builds.
Interact with developers and other personnel during all the software life
cycle and development as well.
Perform documentation, logs, and reports, about the changes on the software
with every build.
Create Software quality assurance plans, test cases, and business
requirements, Tested web applications and web services interaction.
Create test plans and test cases and scripts to manage the testing effort.
Manage, upload and modify the information of the stories and projects on a
sharepoint site.
Participated on the testing phase using the agile methodology and its phases
throughout the interaction between QA and Dev.
HP - Hewlett-Packard
August 2005 - Sept 2008
HP - Remote Access Heredia, Tech and Helpdesk
account Costa Rica support. Mentor and
Software QA
Beta Software tester. Not as a primary role, but we were given the
opportunity to test upcoming software, and report bugs, errors, or
particular situations that were coming when testing the software on all
environments, either on standard HP images added to the domain or not joined
to it. This via email reports back to the team in charge of conducting those
beta implementations on a group of small users, in which I participated.
Provided technical and senior support to HP s global employees and
contractors. Change, Install, repair, computer software and hardware,
Diagnose and troubleshoot their computer problems, Guide the user to the
solution. Provided senior support on their custom applications, performed as
a junior technical writer on their processes on applications, their
procedures, their connectivity. Access their computer remotely and helped on
the solution. Guided users and become their tutor when they were hired on
the use, manipulation of the computer systems. Created their accesses to the
different custom, windows, and domain accesses.
HP - Messaging account Heredia, Tech and Helpdesk support
Costa Rica and Software QA
Beta Software tester. Not as a primary role, but we were given the
opportunity to test upcoming software, and report bugs, errors, or
particular situations that were coming when testing the software on all
environments, either on standard HP images added to the domain or not joined
to it. This via email reports back to the team in charge of conducting those
beta implementations on a group of small users, in which I participated.
Provided technical and senior support to HP s global employees and
contractors. Change, Install, repair, computer software and hardware,
Diagnose and troubleshoot their computer problems, Guide the user to the
solution. Provided senior support on their custom applications, performed as
a junior technical writer on their processes on applications, their
procedures, their connectivity. Access their computer remotely and helped on
the solution. Guided users and become their tutor when they were hired on
the use, manipulation of the computer systems. Created their accesses to the
different custom, windows, and domain accesses.
Sykes Latin America
February 2002 - August 2005
Sykes - Del Monte Heredia, Tech and helpdesk support
account Costa Rica and Software QA
Provided technical and senior support to Del Monte's global employees and
contractors. Change, Install, repair, computer software and hardware,
Diagnose and troubleshoot their computer problems, Guide the user to the
solution. Provided senior support on their custom applications, performed as
a junior technical writer on their processes on applications, their
procedures, their connectivity. Access their computer remotely and helped on
the solution. Guided users and become their tutor when they were hired on
the use, manipulation of the computer systems. Created their accesses to the
different custom, windows, and domain accesses.
Tested newly developed software for their proprietary systems prior to their
deployment to their network infrastructure. Created test plans and test
cases for it test cycle.
Sykes - SBC account Heredia, Tech, Internet
Costa Rica connectivity support and
Software QA
Provided technical support to SBC s global clients. Change, Install, repair,
Internet connectivity software, Diagnose and troubleshoot their internet
access problems, Guide the user to the solution and configure their
networking system
Tested the connectivity software for their cable and dsl systems prior to
their delivery to the users. Created test plans and test cases for it test
cycle.
Sykes - Toshiba Heredia, Tech support and
Costa Rica Software QA
Provide technical support to Toshiba's global clients; Install, repair,
computer software and hardware; Diagnose and troubleshoot their computer
problems, Guide the user to the solution.
Tested software for their laptop systems that came inside the software
package. Created test plans and test cases for it test cycle.
Sykes - Gateway account Heredia, Tech support and
Costa Rica Software QA
Provide technical support to Gateway's global clients. Install, repair,
computer software and hardware, Diagnose and troubleshoot their computer
problems, Guide the user to the solution.
Tested software for their laptop systems that came inside the software
package. Created test plans and test cases for it test cycle.
EDUCATION:
ULACIT San Jose, 2002-2006
Costa Rica
Bachelor in Systems Engineering
PROFESSIONAL DEVELOPMENT:
Personal Development Program at Dale San Jose, Costa 2003-2007
Carnegie Training Rica
Online MCSE core track (Ongoing) San Jose, Costa 2003-2007
Rica
Online CCNA module 1 (Finished) San Jose, Costa 2003-2007
Rica
Online Core MCDST track (Microsoft San Jose, Costa 2003-2007
Certified Desktop Support Technician) Rica
(Ongoing)
Windows Vista and Office 2007 experience San Jose, Costa 2003-2007
and knowledge. (Online courses on internal Rica
HP training websites.)
Online A+ core Hardware and Software track San Jose, Costa 2003-2007
(Ongoing) Rica
Online Security Course from the ALSI San Jose, Costa 2003-2007
website (Academia Latino Americana de Rica
Seguridad Inform tica
http://www.mslatam.com/latam/technet/cso/H
tml-ES/home.asp)
MOUSE (Microsoft Office User Specialist) San Jose, Costa 2003-2007
course at New Horizons Rica
Windows, Ms Office course at ENCE San Jose, Costa 2003-2007
Rica
Regular English Program graduate from CCCN San Jose, Costa 2003-2007
(Centro Cultural Costarricense Rica
Norteamericano)
ISTQB Software Testing certification - San Jose, Costa 2012
Certified Software Tester Rica
CAPM certification course - Certified 2012
Associate in Project Management
Mind Control, Silva Method at Silva Mind San Jose, Costa 2003-2007
Control of Central America Rica .