Customer Service Engineer

Robert Walston

Email: ********@***************.***

Address:

City: Charlotte

State: NC

Zip: 28215

Country: USA

Phone: 336-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Detail-oriented professional with more than 12 years of CAD experience in civil, transportation, electrical, architectural detail and other disciplines of mechanical design service.

Educational Background:

High School Dipolma from North Carolina State University, Raleigh Business Reply NC 1/2001 to 5/1991 (Civil Engineering Construction Option)

Job History / Details:

Profile

Detail-oriented professional with more than 12 years of CAD experience in civil, transportation, electrical, architectural detail and other disciplines of mechanical design service.

Areas of Expertise

Project management

Training program implementation

Scheduling tools

Structural red-line revisions skills

Microsoft Visual Basic

Engineering software

Background in [engineering focus]

Strong presentation skills

Team player

Strong knowledge of engineering

Critical thinker

Excellent research skills

Detail oriented

Planning/coordinating

Team leadership

Professional demeanor

Organizational planning

Budgeting expertise

Business operations organization

Professional Experience

July 2012 to Current

Salsarita's Charlotte, N.C

Supervisor

Efficiently resolved problems or concerns to the satisfaction of all involved parties.

Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.

Scheduled and directed staff in daily work assignments to maximize productivity.

Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.

Ensured proper cleanliness was maintained in all areas of the bar and front of house.

August 2008 to Current

Panera Bread Charlotte, N.C.

Certified Baker Trainer

Provided courteous and informative customer service in an open kitchen format.

Systematically tasted and smelled all prepared dishes, and observed color, texture and garnishes.

Collaborated closely with the Food and Beverage Director to conduct staff meetings and resolve service, product and personnel issues.

Effectively managed and assisted kitchen staff in producing food for banquets, catered events and member dining areas

Quickly and courteously resolved all guest problems and complaints.

Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements.

July 2003 to September 2007

NCDOT Wintson- Salem, N.C.

Trans. Engineer Supervisor I

Supervised a team of civil engineers who design and develop construction projects

Ensures maintenance of equipment and adherence to safety prevention measures

Monitors personnel needs and schedule staff accordingly.

Also responsible for preparing proposals, establishing completion dates and cost estimates, and evaluation results

Oversees most day to day operations of several groups

Rely on extensive experience and judgment to plan and accomplish goals.

Performs a variety of tasks using creativity and latitude

January 1994 to July 2003

NCDOT Greensboro, N.C.

Transportation Engineer I

Manages creation and improvement of products that involve the engineering department.

Familiar with a variety of the field's concepts, practices, and procedures

Extensive experience with using good judgment while Leading and directing the work of others.

Plans and directs all specialized engineers working on specific projects

Manages the development, implementation, and evaluation of complex designs

Oversees product construction and testing in order to ensure completion of projects as efficiently and effectively as possible

Analyze possibilities for technical improvements.

Compile strategic drafts and to-do-lists for customer projects

Define budgets and control costs of single projects

January 1992 to January 1994

NCDOT Raleigh/Wilmington, NC

Engineering Associate

Implements and maintains engineering objectives and initiatives

Plans and directs all specialized engineers working on specific

projects Spearheaded cross-functional initiative to achieve deadline

Analyzed surveys of road and bridges along with new construction designs and services

Assist in Launching new road construction projects

Education

1991 North Carolina State University Raleigh, NC

Bachelor of Science Civil Engineering Construction Option

Contact this candidate