Jo Marie Ashton

Email: abpvnw@r.postjobfree.com

Address:

City: Carbondale

State: CO

Zip: 81623

Country: USA

Phone: 970-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Experienced IT professional with strong leadership and relationship-building skills. Customer Support manager with 12 years of managerial experience. Strong strategic-planning and people-management skills.Results-focused management professional offering years of progressive leadership experience.

Educational Background:

High School Dipolma from Ft. Lewis College, Durango CO 1/2001 to 5/1984 (Elementary Education)

High School Dipolma from Colorado Mountain College, Durango CO 1/2001 to 11/2012

Job History / Details:

Executive Summary

Experienced IT professional with strong leadership and relationship-building skills.

Customer Support manager with 12 years of managerial experience. Strong strategic-planning and people-management skills.Results-focused management professional offering years of progressive leadership experience.

Core Qualifications

Staff development

Staff training

Supervision and training

Change management

Cross-functional team management

Computer-savvy

Calm under pressure

Complex problem solving

Professional Experience

July 1996 to Current

CQG, INC Glenwood Springs, CO

Customer Service Manager

Began work as a phone support technician to Finance industry supporting CQG software, resolving PC issues including connectivity problems.

Managed team of 12 customer support technicians world wide. Initiated program that standardized employee training and led to increase in customer satisfaction.

April 1989 to June 1996

First Choice Properties Snowmass Village, CO

Booking Agent

Managed reservation department including booking of available properties and scheduling guests visits. Supported LAN and workstations used by office personnel.

July 1988 to April 1989

Reservation Connection Aspen, CO

Booking Agent

Assisted customers in obtaining lodging and scheduling vacations in Aspen and Snowmass Village.

January 1985 to May 1988

Elementary Teacher

Taught elementary aged children various subjects.

Education

1984 Ft. Lewis College Durango, CO

Bachelor of Arts Elementary Education

3.6 GPA

Colorado Mountain College Glenwood Springs, CO

Have taken several courses to update PC related skills.

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