Customer Service Representative

Wilfredo Aparicio

Email: ********@**************.***

Address:

City: Brooklyn

State: NY

Zip: 11218

Country: USA

Phone: 212-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Enthusiastic Customer Service Representative who follows policies and procedures, while offering a friendly customer environment.

Educational Background:

High School Dipolma from Fifth Avenue Committee, Brooklyn NY 1/2001 to 5/2011 (high school GED)

High School Dipolma from Fifth Avenue, Brooklyn NY 1/2001 to 11/2012

Job History / Details:

Summary

Enthusiastic Customer Service Representative who follows policies and procedures, while offering a friendly customer environment.

Experience

March 2009 to November 2012

Forever 21 Queens, New York

Inventory Supervisor

Counted and verified orders picked to ensure accuracy.

Ensured customer satisfaction by providing highest quality of products by ensuring all equipment was properly installed and working correctly.

Processed work orders and prioritized jobs.

Reviewed work orders and communicated with prior shift to assess work needs for the day.

Unloaded incoming inventory and placed products onto shelves.

Worked overtime, including evenings and weekends, to respond to emergencies and fix unsafe conditions.

Reviewed project drawings to perform installation activities according to specifications.

February 2008 to July 2009

United Jewish Council Manhattan, New York

Data Entry Clerk

Maintained complete and accurate records of all office transactions.

Prepared internal quarterly and annual portfolio monitoring reports.

Maintained detailed administrative and procedural processes to improve accuracy and efficiency.

Verified and logged in deadlines for responding to daily inquiries.

Scheduled and confirmed appointments for entire management team.

Successfully established effective systems for record retention by creating database for daily correspondence tracking.

Standardized department filing system to increase efficiency.

Developed more efficient filing systems and customer database protocols.

January 2008 to July 2009

Better world Real Estate Company Brooklyn, New York

Customer service Agent

Maintained up-to-date knowledge of office policies regarding payments, returns and exchanges.

Developed highly empathetic client relationships and earned reputation for exceeding sales goals.

Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.

Served as the company's only bilingual Spanish/English customer service representative.

Resolved product/policy issues and shared benefits of new technology.

Guaranteed positive customer experiences and resolved all customer complaints.

Education

2014 Kingsborough Community College Brooklyn, New York

Associate of Science Sports Management

2011 Fifth Avenue Brooklyn, New York

GED HighSchool Diploma

Highlights

Bilingual in English and Spanish

MS Office proficient

Exceptional customer service

Inventory management background

Reliable

Excellent communication skills

Friendly

Flexible

Strong work ethic

Organized

Accomplishments

Project Planning

Provided project controls, cost estimation, and other business support services to technical line management.

Training

Responsible for providing vision and guidance to a group of 15 retail employees, training them on sufficient project plans and procedures.

Purchasing

Maintained inventory of spare parts inventories and completed purchase requisitions as necessary.

Product Inspection

Inspected products to ensure highest quality.

Documentation

Reported and documented unsafe conditions, equipment and/or injury.

Supervision

Trained newly customer service agents to perform general office duties to company standards.

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