Service Management

Devanice Michelle Ball CDPM

Email: ********@*****-*******.***

Address:

City: Annapolis

State: MD

Zip: 21402

Country: USA

Phone: 410-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

My objective in life is to use my proven customer relations skills, interpersonal skills, leadership experience, computer skills and creativity, to positively impact the lives of others. The avenues I intend to use will include, but not be limited to: the development of morale building programs, energizing people toward their goals, event planning, and providing supplementary support as are needed for the empowerment of the organization of which I am affiliated.

Educational Background:

High School Dipolma from Anne Arundel Community College, Arnold MO 1/2001 to 11/2012 (Human Services)

Job History / Details:

Executive Summary

My objective in life is to use my proven customer relations skills, interpersonal skills, leadership experience, computer skills and creativity, to positively impact the lives of others. The avenues I intend to use will include, but not be limited to: the development of morale building programs, energizing people toward their goals, event planning, and providing supplementary support as are needed for the empowerment of the organization of which I am affiliated.

Core Qualifications

Program development

Supervision and training

Sound judgment

Complex problem solving

Staff development

Event management

Computer-savvy

Vendor partnerships

Communication skills

Community outreach

Customer relations

Interpersonal skills

Professional Experience

March 2012 to Current

Operation Homefront - DC Metro

Client Services Representative

Manage client communications

Confirm eligibility for grant

Prove eligibility

Validate needs

Obtain cause of needs

Manage an average case load of 40 clients per month

Create trust between the organization and military Wounded Warrior regiments with weekly visits (Walter Reed National Military Medical Center, Belvoir Community Hospital and Ft. Meade)

Connect client with additional resources

Build trust between client and the organization using active listening

Motivate clients through the application, eligibility and granting process

Write grant request and submit to granting committee

Document client communication and case notes

Event design, production and management

October 2006 to March 2012

Operation Homefront DC Metro

Event Management Volunteer

Present organization information to military installations throughout the DC Metro area via presentations and staffing booths

Provide event production and management support

Manage catering logistics

Negotiate discounts and sponsorship packages

Delegate volunteer duties

Initiate new partnerships

Inventory and stock control

Create opportunities for fundraising and marketing through special events

Provide needs assessment of potential clients and make referrals

January 2009 to December 2010

Regional Community Services Director

Expansion of territory, to include military housing in Washington Navy Yard & Bellevue Housing in Washington, DC; Thurmont, VA; and Mechanicsburg, PA

January 2008 to December 2010

Community Services Director

Expansion of Territory to include Military Housing in Quantico, VA

March 2005 to December 2010

Community Services Director

Hire, train, supervise, and develop Community Services staff of nine (9)

Event management, production and marketing of nine (9) military communities (2,889 housing units)

Develop, manage, and implement regional community programs

Maintain a balanced $1.1 million annual budget

Meet vendor insurance requirements

Develop internal training programs for staff

Plan and execute events for US Navy and Marine Corp Senior Leadership and Flag Officers (Grand Openings, Ribbon Cuttings, Homecomings for returning service members, Town Halls, socials, etc.)

Develop and execute Lincoln Housing annual Community Service programs serving military families on a monthly basis (average attendance of 1,567 per month)

Produce nine monthly newsletters

Manage event registration website

Spearhead the the development and implementation of homecomings for Individual Augmentees (returning military service members) in various military installations throughout the DC Metro area

Increase relationships between organization and military counterparts throughout the installations

Establish volunteer mentor program

Negotiate the development and launch of the Volunteer-to-Employee program

Increase trust and sense of goodwill between the organization and the families it serves

Education

2016 Anne Arundel Community College,

AAS Human Services

GPA 3.67

Affiliations

Anne Arundel Community College Human Services Club 2012

Anne Arundel Community College Campus Activities Board 2011

Professional Housing Management Association 2009-2011

International Special Events Society 2007-2010

Operation Homefront Board Member 2007-2009

Awards Certifications & Accomplishments

Certificate of Appreciation - Walter Reed - 2011 Walter Reed Commanders Coin Recipient

2011 President's Volunteer Service Award Recipient

2010 Lincoln Military Housing Certified Training Associate

2010 President's Volunteer Service Gold Award Recipient

2009 Certified Defense Privatization Manager (CDPM II)

2009 President's Volunteer Service Silver Award Recipient

2008 President's Volunteer Service Silver Award Recipient

2008 Operation Homefront Board Member Trendsetters Recipient

2008 Lincoln Military Eye Spy Award (2nd and 3rd Quarter)

2008 Lincoln Property Company Gold Medallion Winner

2007 Lincoln Military Eye Spy Award (1st and 3rd Quarter)

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