Customer Service Data Entry

Sarah Randall

Email: ********@*************.***

Address:

City: Skiatook

State: OK

Zip: 74070

Country: USA

Phone: 918-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Committed and motivated Administrative Assistant with exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor and great initiative. With One and a Half years of experience in Lease prep. Areas of expertise include lease processing and data entry for programs such as LandPro, The Plan, and also meta data entry for all Microsoft programs, and scanning programs such as Adobie.

Educational Background:

High School Dipolma from Adult Education Center, Fort Smith AR 1/2001 to 1/2009 (N/A)

Job History / Details:

Career Overview

Committed and motivated Administrative Assistant with exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor and great initiative. With One and a Half years of experience in Lease prep. Areas of expertise include lease processing and data entry for programs such as LandPro, The Plan, and also meta data entry for all Microsoft programs, and scanning programs such as Adobie.

Skill Highlights

Data and Meta Data Entry

Worked with all Microsoft Programs such as Microsoft Word, Excel, Outlook, PowerPoint Exc.

Scanned with Adobie

Lease Processing

Lease Preparation

Experienced with Data Entry Programs such as The Plan and LandPro

Telephone Skills

3 Years of Customer Service Experience

Knowledgeable in Section-Township- and Range depending on Prospect

Meets/exceeds goals

Administrative support

Report development

Attention to detail

Filing and data archiving

Organizational Skills

Internet Research on New Addresses, or finding people to Renew Leases

35 WPM

Core Accomplishments

Client Charting

Retrieved and re-filed clients charts in proper sequence to maintain organization and up-to-date paperwork information.

Multitasking

Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Administration

Answered multiple phone lines, transferred calls to corresponding departments, filed client records and billed accordingly. Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Training

Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.

Payroll Assistance

Assisted with payroll preparation and entered data into cumulative payroll document.

Professional Experience

March 2010 to July 2012

Universal Land Services L.L.C. Tulsa, OK

Lease Processing

Performed regular telephone contact with providers to discuss status of rebilling and reimbursement process to ensure account resolution. Provided efficient customer service to clients.Trained new employees on multiple programs and data entry software. Managed incoming and outgoing calls for busy office.Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development. Systematically increased office organization by developing more efficient filing/documenting system and customer database protocols.

Education

08 Adult Education Center Fort Smith, AR

GED

One Year of Math of Finance

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