Customer Service Manager
Resume:
Title:Analyst/Programmer
********@******.***
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NAME: CAROLYN TERSEN
ADDRESS:
CITY: Greendale
STATE/PROVINCE: WI
ZIP/POSTAL CODE: 53129
COUNTRY: USA
EMAIL: ********@******.***
PHONE: 414-***-****
CANDIDATE ID: N/A
CITIZENSHIP: US
Citizen
EDUCATION: Not Entered
EXPERIENCE: Not Entered
WILL RELOCATE: Not Entered
RELOCATION INFO: Not Entered
JOB WANTED: Not Entered
HOMEPAGE:
HOTSKILLS:
ESUME
CAROLYN DRAGOTTA TERSEN
6850 Hill Ridge Drive
Greendale, WI 53129
********@******.***
OBJECTIVE
To obtain a PART TIME Cobol programming position in the
Milwaukee, WI area.
QUALIFICATIONS
Computer professional with over 10 years of varied experience.
Strengths include:
Mainframe and Personal Computing Training
Application maintenance Customer interface
Process improvement Conversion coordination
Project management Systems analysis
PROFESSIONAL ACCOMPLISHMENTS
MILWAUKEE COUNTY TRANSIT SYSTEM,Aug 1998 -PRESENT
Milwaukee, Wisconsin
Analyst/Programmer
Currenting working in ORACLE writing new Marketing
applications.
Continually providing technical support to multiple COBOL
applications.
Assisted in conversion of Data General/AOS Cobol to
Data General/Unix Microfocus Cobol.
FIRSTAR, Milwaukee, WisconsinJan 1998 - Aug 1998
Customer Service/Technical Support
Provided direct support for Cash Management's products
offered by Firstar. This position required technical support
on the IBM mainframe as well as the PC applications.
STRATAGEM, INC
., Milwaukee, Wisconsin
Analyst/Programmer
- Milwaukee InsuranceApril 1997 - Nov 1997
Wrote and maintained Cobol programs to assist in conversion
of Milwaukee Insurance policies from their Milwaukee location
to their Texas location.
Analyst/Programmer
- Woolworth'sMarch 1997- April 1997
Converted OS/VS Cobol programs to Cobol II.
AMERITECH SERVICES, INC
., Milwaukee, Wisconsin1979 - 1996
Analyst/Programmer
- Small Business Systems (1995-Dec 1996)
Developed an Asset Management database to track computer
hardware.
Coded on line scripting to enhance the Small Business
Telephone Account Management System.
Provided desktop support for 30 telephone account
representatives and manager.
Analyst/Programmer
- Consumer Systems (1989-1995)
Designed, coded, tested, implemented and maintained over 100
telemarketing campaign applications to support the system
online calling and batch processing.
Provided technical application and desktop support for 60
telemarketing people and management staff for Ameritech's
largest Telemarketing Center.
Designed and implemented the system to support Ameritech's
leadline sales campaign offering consumers 25 different
products.
Mechanized the order issuing process for Ameritech's
Telemarketing Center enabling 24-hour turnaround on orders.
Redesigned database structures to allow for new area codes
and sales of various new products for Ameritech.
Provided application development training and third party
vendor training for new analysts on the support staff.
Analyst/Programmer
(1987-1989)
Coordinated all enhancements and new releases on seven major
Wisconsin Bell Systems.
Maintained approximately 99.5% reliability on systems by
handling all problem resolutions and abnormal ends.
Analyst/Programmer
(1985-1987)
Reduced CPU time by 75% by redesigning, developing and
maintaining the system interface to Wisconsin Bell's 1.2
million customer repair system.
Routinely resolved problems and implemented proactive
solutions by supporting the interface 1.2 million customer
database at Wisconsin Bell.
Assisted in the development of change control system for
Wisconsin Bell.
Data Processing Tape Librarian
(1982-1985
)
Assistant Staff Manager
/Residence Marketing (1979-1982
)
Sales Representative
(1979
)
EDUCATION
Bachelor of Science
; University of Wisconsin,
Milwaukee,Wisconsin
Associate Degree
/Data Processing;
Milwaukee Area Technical College,
Milwaukee,Wisconsin
Continuing Education courses; Marquette University
Milwaukee,Wisconsin
Certificate Education courses; PC Productivity
Milwaukee,Wisconsin
Greenbrier & Russel; ORACLE Developer Forms & Reports, PL/SQL
TECHNICAL SKILLS
Windows 3.1/95/98MVS/JCL
Microsoft ExcelTSO/ISPF
Microsoft WordXPEDITER
Microfocus COBOLIBM/MVS
OS/VS COBOLDEC/VAX
COBOL IIDG/UNIX
SQL/PLUSORACLE
ORACLE/DEVELOPER 6.0
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