Engineer Manager

Sarah Clay

Email: *********@********.***

Address: **** ******** **** **

City: Jamul

State: CA

Zip: 91935

Country: USA

Phone: 619-***-****

Skill Level: Management

Salary Range: $100,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

SARAH L. CLAY

3151 Pleasant View Lane

Jamul, CA 91935-3257

619-***-**** (H)

858-***-**** (W)

*********@********.***

SUMMARY

* Over 20 years of broad-based computer hardware, software and network experience.

* A capable team-oriented information systems manager with strong technical skills.

* Proficient with hardware, operating systems, and networks on several platforms

* Aptitude for capacity planning and system performance tuning

* Expert at high availability production computer systems management

* Skilled in research, analysis and problem solving

EXPERIENCE

Qualcomm Incorporated, San Diego, CA

2008 - Present Senior Manager, Network Operations Center

2007 - 2008 Senior Manager, GNS

2004 - 2007 IT Engineer, Staff/Manager

2002 - 2004 Support Engineer, Staff/Manager

2001 - 2002 Product Development Manager, Senior

2000 - 2001 Staff Engineer

1999 - 2000 Senior Engineer

1997 - 1999 Supervisor Product Support

1996 - 1997 Senior Support Engineer

1994 - 1996 Network Analyst

* Directed eight IBM iSeries and Itanium VMS Systems and Computer administrators.

* Developed and administered annual operating budgets ranging from $450K to $2M.

* Provided expert VAX/Alpha/VMS system management support for San Diego, Las Vegas, Japan, Canada, Mexico and Brazil.

* Migrated systems from DEC/VAX to DEC/Alpha.

* Performed capacity and availability planning.

* Coordinated procurement and installation of capacity upgrades for Network Management Center VMS systems.

* Completed Alpha cluster performance improvements.

* Built a road map for utilizing Las Vegas as a Disaster Recovery Site for San Diego.

* Supervised and participated in Disaster Recovery Site cut-over activities.

* Maintained Network Management Center availability exceeding 99.98%.

* Chaired review board configuration management committee.

* Crafted and delivered Executive technical summary presentations.

* Implemented and monitored data retention policies.

* Participated in the design of a Single-Sign-On (SSO) portal.

* Automated the setup of customer accounts across multiple IT systems.

* Troubleshot a truck tracking unit 'phone-home' system.

* Sustained Engineering, Operations and Customer Service activities.

Computer Sciences Corporation, San Diego, CA

1991-1994 Senior Computer Systems Engineer

* Led four engineers in the operation and maintenance of several computer facilities.

* Negotiated $508,000 contract for data processing services with General Dynamics.

* Reduced 1991 computer operations budget by 12.7%, saving $81,000, through system performance tuning and user community schedule coordination.

General Dynamics, Data Systems Division, San Diego, CA

1989-1991 Senior Computer Systems Engineer

1986-1989 Software Engineer

1985-1986 Associate Software Engineer

1983-1985 Engineering Documentation Analyst

* Managed several DEC/VAX mid-range and workstation-based computer facilities.

* Controlled resources and cost center annual budgets exceeding $500,000.

* Justified, acquired and installed several DEC/VAX-based computer labs and system upgrades.

* Installed, upgraded and supported the VAX/VMS operating system and application software packages.

SKILLS

Backup & recovery

Business continuity planning

Capacity Management

Change management

Computer forensics

Contract management

Customer service

DEC/VAX/Alpha

DECnet

Disaster recovery & planning

Ethernet

Financial Management

Hardware maintenance

IT asset management

IT procurement

IT strategic planning

MS Office

Managing consultant staff

Planning & evaluation

Project management

Quality assurance

IT risk assessment & management

Principles of operating systems

Rapid Application Development (RAD)

Satellite technologies

Supervisory skills

System security applications

Systems architecture

Systems implementation

TCP/IP

VAX/VMS

Vendor relations

Written communication

EDUCATION

A.S., Computer Technology (3.8 GPA), Cuyamaca College, El Cajon, CA

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