Manager Engineer

.

Daniel

SteinerIntel Analyst / Telecommunications Engineer

Daniel P. Steiner 1702 Avant Street, Valrico, FL 33594 / Home: 813-***-****

Cell: 813-***-**** / **********@********.**.***

A dedicated and solutions-oriented Computer Translator / Intelligence Analyst with twelve years experience with Verizon and twenty years with US Navy / Reserves. Proficient in troubleshooting and problem-solving complex networks creating greater efficiency while preparing for future technological optimization. Open for relocation.

Highlights

Proficient in Bell Core GTD5 & Lucent 5ESS Switch. Skilled in UNIX and Win NT environments as well as ISO 9000 standards. Analyzed, provisioned, troubleshot and routed codes through complex networks. Remotely accessed and maintained Central Office databases throughout nation. Established Trunking Services within network and with other Telco CLEC's / ILEC's. Tested and provisioned cutting edge technologies to meet current and future customer demands.

Experience Verizon Communications (VNCP-Voice Network Creation Provisioning) Tampa, FL

DATA BASE ANALYST / PROGRAMMER / TELECOM ENGINEER 1997 - 2009

Extensively researched network problem areas on global level to prevent / minimize / avoid similar or same problem occurrences associated with further automation and quality improvement of provisioning tools.

Interfaced with ISO 9000 Auditors for re-certifications; knowledgeable with ISO Work Instruction Manual and entire certification process.

Designed standard profiles which led to standard practice guidelines resulting in automation and greater efficiency in isolating problem switches.

Acting Manager of Unit during supervisor's absence; assigned Team Leader / Project Management roles on various projects.

MAJOR ACCOMPLISHMENTS INCLUDE:

Developed software to streamline processing and create better efficiencies of system (CARD). For example, tracked and resolved issues with ordering; worked with programmer to design and debug software program; within six months, company saved thousands of man-hours and improved ability to resolve unfilled orders in timely fashion.

Won rare opportunity to participate in Mentorship Program with corporate Director; also awarded an all-expense paid scholarship in 2007.

Led ISO Work Instruction Improvement Initiative - selected 12 team members and reviewed ISO Work

Instructions; rewrote manual to make it current, accurate, efficient and clear; tested new instructions on team to ensure project success.

Appointed Safety Representative for VNCP; researched corporate manuals and documentation and created a detailed Safety Program for Division; presented, shared and trained other facilitators to train employees. Each quarter, created a new PowerPoint Safety Presentation covering lightning, road rage, hurricanes and related subjects; utilized movies, handouts, posters, newspaper articles and handed out an emergency kit to train employees. Successful program became the "standard" within facility.

Military US Navy / Reserves (1990 - Present)

CTN1 CRYPT TECH NETWORKS / COMMUNICATIONS OPERATOR / ANALYST

FIRST CLASS PETTY OFFICER (E6)

Watch Floor Supervisor with 2 - 3 direct reports.

Provided Navy Reserve Cryptologic forces to support needs of Navy and Joint Commanders; conducted cryptologic operations to provide critical information to military and national consumers; performed missions as directed.

Managed Link relay on various HF and UHF tactical voice nets passing time sensitive cryptologic information to tactical command.

Directed and supervised installation of equipment; collaborated with contractors for technical assistance.

Received outstanding performance ratings including the following comments: "streamlined administrative communication by 100% and reduced leadership email correspondence, through creative implementation of shared network technology." "He consistently demonstrates leadership, initiative and technical skills."

DATAFLOW MANAGER - Intelligence Agency (1990 - 1993)

Operated sophisticated UNIX based computer software and communications circuits.

Maintained, monitored and troubleshot a complex worldwide data flow system; updated analytical software for special reports / packages.

Coordinated numerous alternate routing of essential data trunks during periods of unscheduled outages.

Provided training to senior personnel on hardware and software for mission support.

Technical / Software Skills

Proficient in Bell Core GTD5 & Lucent 5ESS Switch

Tools: proficient in UNIX, Windows NT, Lotus Notes, Excel, Word, PowerPoint, Outlook and specialized software.

Training / Certifications

Top Secret Clearance; SBI granted 2008; Polygraph, 2007

Department of Navy, Journeyman DNI Training, 2008

Interconnecting Cisco Networking Devices Part I, 2007

SCI Networks Operator / Administrator (AN/USQ-148A(V)2), 2003

ES505N 5ESS Switch ASP Call Processing / Provisioning for ASP/ LNP, 2003

Tacintel Shipboard Systems / Electronic Warefare, 1993

Streamliner Mainframe Troubleshooting and Operations, 1991

Education University of Phoenix Tampa, FL

Bachelor of Science Degree in Management; GPA 3.4, 2007

Activities Intelligence Analyst in Thailand, 'Cobra Gold, 2010

SOCOM Analyst at MacDill AFB, FL 2006-2009

Counter Narcotics Analyst in South America, 2007

VNCP Mentor with Verizon

Awards Naval "Sailor of the Quarter" Award, 2010

Joint Service Commendation Medal from Secretary of Defense, 2009

National Operations and Support Masters Degree Scholarship, 2007

Letter of Commendation from Brigadier General James King, 1993

Appointed as Information Systems Security Manager by US Navy, 2003

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