Customer Service Data

George W. Dickerson III

Email: ************@*****.***

Address: **** ***** *****

City: Indianapolis

State: IN

Zip: 46229

Country: USA

Phone: 317-***-****

Skill Level: Experienced

Salary Range: 50,000 to 60,000

Primary Skills/Experience:

Data Specialist

Educational Background:

B.S. and A.S. degrees

Job History / Details:

SUMMARY

A data management professional with experience in an industry that has become highly technical. Demonstrated ability in providing quality service through obtaining the highest level of commitment. Expertise in analyzing, collecting, storing and creating data. Developed the ability to see the detail without sacrificing attention to the big picture.

Specialized expertise in:

Data configuration Performing tests Time management

Analyzing Problem solving Initiative

Trouble shooting Flexibility Judgment

Maintaining Documentation Customer service

CAREER HISTORY

STANLEY BLACK & DECKER, Indianapolis, Indiana 2007-2012

Data Management Specialist

Maintained the product information that was vital to the operation of the business; verified the

validity and integrity of the engineering bills of material as they related to the product nomenclature.

Provided the master data required to keep several systems current during transition

from legacy to new.

Processed customer requests for material that needed to be added to office inventories accurately and in a timely manner.

Analyzed data to ensure product configurations called correct parts to be manufactured.

Updated corporate price lists in multiple systems completing project ahead of schedule.

Prepared data from legacy MRP system for transition to SAP system by analyzing tables and correcting errors. Data transition was successful.

ADECCO STAFFING SERVICES, Indianapolis, Indiana 2006

Data Specialist

Established and transitioned company s product offering to new system in order to maintain inventory controls.

FORUM CREDIT UNION, Fishers, Indiana 2005

Mortgage Servicing Tech, Temporary (while in school)

Audited files to verify accuracy and completeness of information. Followed through to locate and enter missing mortgage-related data.

BEST ACCESS SYSTEMS, Indianapolis, Indiana 1980-2002

Pricing Manager

Developed and maintained product pricing information; calculated quotations for the authorized dealer network; established, created, and managed product nomenclature in computer system.

Increased revenues by reducing lead-time from 6 to 4 weeks and by simplifying the work flow process from order entry to shipping.

Decreased customer complaints 30% by responding to customer comments and requests.

Supported company s competitive position by disseminating essential pricing and product data for internal and external use.

Provided extraordinary customer solutions by working on unique and unexpected customer needs.

Set up catalog part numbers in computer system based on engineering bill of material.

EDUCATION/TRAINING

Vanderbilt University, Nashville, Tennessee

Bachelor of Science

Indiana Business College, Indianapolis, Indiana

Associate of Applied Science in Business and Information technology

Dean s list GPA: 3.97/4.0

Related course work and skills

Computer Hardware Technology

Working with Networks

Network Administration

Sap Variant Configuration

Internet Computing Certification (IC3)

Microsoft Word and Excel

Butler University, Indianapolis, Indiana

Graduate work, Economics and Marketing

Anderson University, Anderson, Indiana

Survey of Marketing Management

IUPUI, Indianapolis, Indiana

Accounting

AWARDS

Outstanding Student

Most Dedicated Student

Perfect Attendance

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