Customer Service Sales
Resume:
Confidential User
Email: ********@***************.***
Address:
City: Newark
State: DE
Zip: 19711
Country: USA
Phone: 302-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Knowledgeable and innovative finance, sales and marketing professional whose success is based on integrity, exceptional customer service, efficiency and ambition.
Educational Background:
High School Dipolma from James H. Groves, Wilmington DE 1/2001 to 5/1998 (Diploma)
Job History / Details:
Professional Summary
Knowledgeable and innovative finance, sales and marketing professional whose success is based on integrity, exceptional customer service, efficiency and ambition.
Core Qualifications
Problem resolution
Self-starter
Deadline-oriented
Microsoft Office
Spreadsheet development
Report analysis
Staff motivation
Employee training and development
Process improvement
Risk management
Results-oriented
Relationship building
Productivity improvement
Work flow planning
Detail-oriented
Superb time management skills
Exceeds sales goals
Negotiations expert
Foreclosures specialist
Sales and marketing
Knowledgeable of quality control standards
Experience
August 2010 to Current
Bank of America Newark, DE
Short Sale Negotiator / Loss Mitigation
Work hand and hand with Real Estate Agents, Brokers, and Attorneys to process both Traditional and Government HAFA short sales. Review and thoroughly explain the entire short sale process, including expectations on both ends of the transaction. Consistently managed a portfolio of 80 loans monthly and successfully sent 20 - 30 loans a month to closing as of which 80 percentage successfully sold, with average mitigation per home of $50,000. I am a constant top performer on a team of 12 monthly and have recognition from both management and BAC Home Loans Executives. Other responsibilities include production reporting, creating spreadsheets for various negotiator duties for the week. Concierge for our teams continued education classes. Also interim management duties for managers who are off that day. Ability to meet with upper management, to run team meetings and explanation of expectations/goals for the month.
April 2007 to October 2010
Self Employed / No Company Newark, DE
Online Retailer
Three years of experience in online sales including maintaining a professional relationship with both drop shippers and customers to ensure high friendly customer service. Skilled in developing successful sales promotions as well as great customer service, account management and strong computer skills. Fulfilled orders in a timely manner to satisfy customers. If for any reason the item was out of stock with my shipper, I would immediately offer an alternative or provide a direct refund. The main site for majority of sales was through EBAY, which I do have 100 percentage positive feedback.
April 2006 to April 2007
Wilmington Finance New Castle, DE
Loan Officer
Educated customers on the variety of loan products and available credit options.Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.Executed the loan origination process, including ordering credit reports, appraisals and preliminary title reports.Provided expert financial advice on the mortgage process and determined appropriate rate locks, issuance of disclosures, overage and underage waivers and fee waivers. Adhered to all federal and state compliance guidelines relative to retail mortgage lending.
February 2003 to February 2006
HSBC New Castle, DE
Insurance Services
Fielded an average of 100 customer service calls per day.Recommended and helped customers select merchandise based on their needs.Confirmed that appropriate changes were made to resolve customers' problems.Informed customers about sales and promotions in a friendly and engaging manner.Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Coached and trained new hires, also granted an opportunity to travel to Vishakapatnam India for a duration of 1 month to train a new call center employees and management on U.S. procedures.
Education
1998 James H. Groves Wilmington, DE
High School Diploma Diploma
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