Customer Service Sales

June Roberts

Email: ********@******.***

Address:

City: Amarillo

State: TX

Zip: 79109

Country: USA

Phone: 806-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Service-focused professional and friendly team player with a knack for building productive working relationships. Extensive cash handling experience, offering an extensive background in customer service, sales, client relations and merchandising. Self-directed and self-motivated team player who also works well independently.

Educational Background:

High School Dipolma from Tascosa High School, Amarillo TX 1/2001 to 6/1993 (General)

Job History / Details:

Professional Profile

Service-focused professional and friendly team player with a knack for building productive working relationships. Extensive cash handling experience, offering an extensive background in customer service, sales, client relations and merchandising. Self-directed and self-motivated team player who also works well independently.

Qualifications

Training and development

Change management

Reports generation and analysis

File/records maintenance

Computer proficient

Quick learner

Operations management

Customer Satisfaction

Customer Service

Creative Problem Solving

Internal Auditing

Inventory control procedures

Cash handling accuracy

Loss prevention

Organized

Time management

Detail-oriented

Excellent multi-tasker

Display design

Strong communication skills

Relevant Experience

Contributed to a 35 percentage drop in shoplifting through increased awareness and intervention measures.

Awarded 3 merit increases during the first year of employment.Consistently exceeded daily sales targets with an average of $50 in sales each day.

Received 7 exceeds expectations ratings on performance reviews.

Computed Data Reports

Provided required weekly, monthly and quarterly reports listing sales figures and client track records.

Sales

Consistently generated additional revenue through skilled sales techniques.

Product Sales

Cross-sold services at a rate of 30 percentage, upgrading customers to different plans and product packages.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Multi-tasking

Cashiered with two cash registers at once in tandem to maximize customer flow.

Database Maintenance

Assisted in the managing of the company database and verified, edited and modified members' information.Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Experience

July 1996 to March 2000

Beal's Greenville, Texas

Customer Service Rep.

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.

Prevented store losses using awareness, attention to detail and integrity.

Trained numerous new employees quarterly.

Excelled in exceeding daily credit card application goals.

Cross-trained and provided back-up for other customer service representatives when needed.

Computed accurate sales prices for purchase transactions.

Worked as a team member performing cashier duties, product assistance and cleaning.

Designed and suggested new display ideas to improve accessibility to merchandise, which increased sales by 15 percentage .

Expressed appreciation and invited customers to return to the store.

Assisted customers with store and product complaints.

Guaranteed positive customer experiences and resolved all customer complaints.

Maintained adequate cash supply in cash drawers in multiple checkout stations.

Regularly sought opportunities to up sell and add on additional merchandise.

Stocked and rotated inventory regularly.

Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.

Organized the store by returning all merchandise to its proper place.Replenished merchandise shelves with items from the stockroom.Processed merchandise returns and exchanges.

January 2008 to December 2011

Domino's Pizza Amarillo, Texas

Delivery Expert

Accepted payment from customers and made change as necessary.Apportioned and served food to facility residents, employees, or patrons.Assisted co-workers.Checked the quantity and quality of received productsCleaned and maintained the beverage area, display cases, equipment, and order transaction areaCleaned and prepared various foods for cooking or servingCleaned bars, work areas, and tablesCleaned up spilled food, drink and broken dishes, and removed empty bottles and trashTrained staff of eight employees for correct facility procedures, safety codes, proper recipes and plating techniques.Responsible for daily set up of five stations.Ensured minimal product shrink and coordinated secondary usage of productExamined trays to ensure that they contained required itemsGreeted customers in the restaurant or drive-thru, took and rang up orders, handled payment and thanked customersInformed patrons of establishment specialties and featuresInspected dining and serving areas to ensure cleanliness and proper setupLoaded dishwashers and hand-washed items such as pots, pans, knivesLocated items requested by customersPerformed dishwasher dutiesPerformed serving, cleaning, and stocking duties in establishmentsPlaced food servings on plates and trays according to orders or instructionsPortioned and wrapped foodPrepared a variety of foods according to customers' orders or supervisors' instructionsPrepared and served hot and cold beveragesPrepared dishes following recipe or verbal instructionsPrepared food items such as sandwiches, salads, soups, and beveragesPrepared items on station assignment listStored clean equipment and utensilsUsed all food handling standardsWeighed, measured, and mixed ingredients according to recipes using various kitchen utensils and equipmentCompiled and maintained records of food use and expendituresComplied with scheduled kitchen sanitation and ensured all standards and practices were metCooked food properly and in a timely fashion, using safety precautionsCooked the exact number of items ordered by each customer, working on several different orders simultaneouslyMonitored use of government food commodities to ensure that proper procedures are followedNotified kitchen personnel of shortages or special ordersPackaged take-out foods and served food to customersResponded to resident or guest complaints regarding food or serviceSeasoned and cooked food according to recipes or personal judgment and experienceSorted and removed trash, placing it in designated pickup areasAssisted guests with placing orders in an informative and helpful fashion.Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.Delivered exceptional service by greeting and serving customers in a timely, friendly manner.Answered questions about menu selections and made recommendations when requested.Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.Regularly checked on guests' satisfaction.Completed closing duties, including restocking items and closing out the cash drawer.Skillfully anticipated and addressed guests' service needs.Consistently adhered to quality expectations and standards.Delivered an exceptional dining experience with friendly, fast service.Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations.Routinely cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators.Effectively used items in stock to decrease waste and profit loss.Correctly calculated charges, issued bills and collected payments.Checked in deliveries and signed off on products received.Continually kept carpets and floor clear of debris.Maintained a professional tone at all times, including during peak rush hours.Received frequent customer compliments for going above and beyond normal duties.Received frequent customer compliments for going above and beyond normal duties.

February 2005 to August 2008

Taylor's Petro Amarillo, Texas

Store Manager

Delivered excellent customer service by greeting and assisting each customer.Addressed customer inquiries and resolved complaints.Opened a new store location and assisted in recruiting and training new staff.Stocked and restocked inventory when shipments were received.Reorganized the sales floor to meet company demands.Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.Determined staff promotions and demotions, and terminated employees when necessary.Completed a series of training sessions to advance from Assistant Manager to Store Manager.Fulfilled customer shipping needs using UPS and USPS methods.Completed weekly schedules according to payroll policies.Trained all new managers on store procedures and policies.Maintained daily record of all transactions.Wrote order supply requests to replenish merchandise.Trained staff to deliver outstanding customer service.Analyzed marketing information and translated it into strategic plans.Addressed and corrected sales staff communication issues in a tactful and effective manner.Worked closely with the district manager to formulate and build the store brand.Contributed to merchandising ideas at team sale meetings.

April 2000 to June 2005

Dollar General Wolfe City, Texas

Customer Service Rep.

Maintained visually appealing and effective displays for the entire store.Helped customers select products that best fit their personal needs.Educated customers on product and service offerings.Offered exceptional customer service to differentiate and promote the company brand.Answered customers' questions and addressed problems and complaints in person and via phone.Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.Kept the showroom clean and maintained neat, orderly product displays.Built customer confidence by actively listening to their concerns and giving appropriate feedback.Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.Communicated store policy violations to the leadership team in a timely manner.Built and maintained effective relationships with peers and upper management.Attended 4 team meetings each month to voice concerns and offer constructive feedback to others.Processed shipments and maintained organized stock shelves.Informed customers about all product lines and services offered by the company.Processed all sales transactions accurately and in a timely fashion.Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.Marked clearance products with updated price tags.

Education

1993 Tascosa High School Amarillo, Texas

High School Diploma General

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