Administrative Assistant Management
Resume:
Debra Williams
Email: *********@********.***
Address: **** ******* ****** **
City: Lincolnton
State: NC
Zip: 28092
Country: USA
Phone: 704-***-****
Skill Level: Management
Salary Range: $95,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
RESUME OF DEBRA C. WILLIAMS
1370 Buffalo Shoals Road
Lincolnton, NC 28092
*********@********.***
Bank of America
Reporting & Governance Senior Analyst, Assistant Vice President, 7/2011 - Present
* Remediation Strategies provides oversight and coordination of regulatory remediation efforts for Mortgaging Servicing, with primary accountability for communications and interactions with the third party vendor - Promontory and senior management
* Provides vendor management oversight, Statement of Work (SOW) facilitation, and daily management for over 1000 consultants performing OCC's independent foreclosure review
Change Consultant, Assistant Vice President, 12/2010 - 7/2011
* Led small to mid-sized corporate change initiatives
* Responsible for initiatives that impact cross-functional and inter-departmental processes, functions and products
* Provided strategic guidance to wide-ranging compliance related initiatives
* Responsible for analyzing present state, developing alternative future-state approaches and implementing effective changes
Sr. Auditor II, Assistant Vice President, 6/2009 - 12/2010
* Conducted complex investigations of diversified operations.
* Prepared reports to management covering investigative details, results and recommendations.
* Provided leadership for projects and team activities. Exercises sound judgment and influences senior business managers and peers.
* Audit/compliance, premises, and coordination of certain projects, associate training, service quality, process improvement, business continuity, or communication.
* Consulted with management in evaluating current methods and developing strategies to implement changes and improvements.
* Working knowledge of general bank policies, programs and procedures and financial/accounting practices.
Business Support Manager, Assistant Vice President (3/2008-5/2009)
Administrative Assistant III (4/2006 - 3/2008)
* Managed diverse administrative functions for eCommerce. Functions includes: financial control/budgeting and consolidation, personnel processes, audit/compliance, premises, and coordination of certain projects, associate training, service quality, process improvement, business continuity, or communication
* Implementation and improvement of eCommerce tollgate and review process
* Implemented Green Belt Project for HE Fiserv Miscellaneous charges with savings of approximately $600K using DMAIC process.
Wachovia Securities, 6/2005 - 4/2006
Senior Administrative Assistant
* Event planning
* Maintained Managers' Outlook calendars and coordinating heavy travel and meeting schedules
* Scheduled weekly departmental meetings
* Managed telephone interactions with clients
* Performed general administrative duties including expense reports, supply orders, and filtering incoming calls, emails and meeting requests
* Handled confidential and sensitive materials with discretion
FMC Lithium, 7/2003 - 6/2005
Senior Administrative Assistant/HR Generalist
* Scheduled candidate interviews and pre-employment testing
* Prepared offer and decline letters; Compiles and mails new hire packets
* Created selection decision worksheets and forwards to hiring managers and recruiters
* Recognized and proposes solutions to improve staffing processes and workflows
* Proficiency with MS Office Experience interfacing with upper management, peers and external vendors
* Ability to manage relationships at all levels
* Experience managing multiple priorities and large volumes of work quickly and accurately
* Experience working with confidential information
* Experience working in vendor/partner relationships
* Understanding of/experience with recruiting and staffing processes
American Tire Distributors, 9/1999 - 1/2003
Senior PC Specialist
* Managed 4 PC Support specialists, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions.
* Installed, configured and troubleshooted repairs and maintaining workstation hardware and software.
* Managed/created new user accounts and privileges.
* Network cabling/wireless network management.
* Troubleshooted software errors with suppliers.
* Vendor interaction and negotiations to meet company's needs.
* Excellent problem solving, communication and interpersonal skills
* Experience with productivity software: Microsoft Office 2003/2007
* Experience with installing, configuring, and troubleshooting PC/Laptops, Blackberry, and PC
* Experience in a manufacturing environment
* Hardware in a Window's environment
* Experience with MS Windows NT & XP, Server 2003, Active Directory and TCP/IP.
* Generated reports utilizing Crystal Reports via SQL and Access databases on monthly basis.
* Development and implementation of help desk database.
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