Manager Process Improvement
Resume:
Keenan Wright
Email: ********@**************.***
Address:
City: Durham
State: NC
Zip: 27704
Country: USA
Phone: 919-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Experienced Transportation and Logistics Manager with strong leadership and relationship-building skills. Successful in customer relations and process improvement. Remains calm and poised even in high-pressure situations. Organized and diligent, with excellent written, oral and interpersonal communication skills.
Educational Background:
High School Dipolma from Citadel, The Military College of South Carolina, Charleston SC 1/2001 to 5/2003 (Business Administration)
Job History / Details:
Executive Summary
Experienced Transportation and Logistics Manager with strong leadership and relationship-building skills. Successful in customer relations and process improvement. Remains calm and poised even in high-pressure situations. Organized and diligent, with excellent written, oral and interpersonal communication skills.
Core Qualifications
Operations management
Inventory control
Supervision and training
Calm under pressure
Complex problem solving
Results-oriented
Quick learner
Client-focused
Employee relations
Leadership/communication skills
Professional Experience
December 2010 to November 2012
Norfolk Southern South Boston, VA
Trainmaster
Managed a district that covered over 85 miles of track that covered two states.
Managed team of over 140 employees.
Led regular stand-up meetings, events and continuous improvement projects with measurable goals.
Diligently maintained safety and quality standards as regulated by the Federal Railroad Administration.
Managed 16 different customers account.
Interacted with customers to follow-up on shipping statuses and expedited orders.
December 2006 to December 2010
Norfolk Southern Kenova, WV
Yardmaster
Managed a central railroad storage yard.
Assisted with managing over 150 employees.
Managed 8 different customer accounts.
Interacted with customers to follow-up on shipping statuses and expedited orders.
January 2006 to December 2006
Norfolk Southern Greenville, SC
Manager Trainee
Participated in Norfolk Southern's management program.
Trained in multiple departments.
Assisted with managing employees.
Assisted with managing customer accounts.
September 2003 to September 2005
First Contact Charleston, SC
Risk Management Agent
Maintained up-to-date knowledge of policies regarding payments, returns and exchanges.
Prevented losses using awareness, attention to detail and integrity.
Managed quality communication, customer support and product representation for each client.
Maintained confidentiality of bank records and client information.
Education
2003 Citadel, The Military College of South Carolina Charleston, SC
Bachelor of Science Business Administration
Affiliations
The Triangle Area Citadel Club
The Triangle Area Citadel Young Alumni Club
I9 Sports Coach
Hillandale Sports Association Coach
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