Customer Service Assistant

Karen Girard

Email: *********@********.***

Address: SW Embers Terrace

City: Cape Coral

State: FL

Zip: 33909

Country: USA

Phone: 970-***-****

Skill Level: Entry

Salary Range: $20,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

HIGHLIGHT OF SKILLS

CUSTOMER RELATIONS

aa Served as a volunteer interpretation ranger in Everglades National Park conducting diverse interpretation programs on a variety of topics.

aa Presented informational talks, guided tours, briefings, and/or lectures to various audiences to inform or educate visitors.

aa Served as a front line representative for the National Park System interacting daily with a high volume of public.

aa Provided information to the public regarding recreational opportunities, directions and interpretive services.

aa Maintained the highest level of customer service and satisfaction while resolving public complaints.

aa Utilized interpretive principles (such as tangible resources, intangible resources, universal concepts) to facilitate intellectual and/or emotional connections between audiences' interests and their surroundings.

ADMINISTRATIVE

aa Reconciled daily shift reports and conducted remittances

aa Transcribed and typed narrative and statistical information from hand written notes and oral instruction.

aa Scheduled and maintained daily appointments and meetings for Superintendent and clerical personnel.

aa Developed property databases of inventory for purposes of identification and tracking.

PROFESSIONAL EXPERIENCE

National Park Service

MDI YMCA Front Desk Agent (Winter 2012)

Everglades National Park Interpretation Volunteer (Winter 2010, 2011)

Acadia National Park Visitor Use Assistant (2009, 2010, 2011, 2012)

Cape Cod National Seashore Visitor Use Assistant (2007, 2008)

Rocky Mountain National Park Visitor Use Assistant (2005)

Isle Royale National Park Island Dispatcher/Secretary (2004)

Sequoia National Park Visitor Use Assistant (2003)

Keystone Lodge/Vail Resorts Concierge/Front Desk Agent (2005-2007)

EDUCATION

Bachelor of Science, Recreation Management, Lake Superior State University

aa Minor, Business Administration

RELEVANT SKILLS

aa Extensive experience in serving customers both in person and by telephone

aa Superior interpersonal skills and ability to communicate with customers, team members and leadership

aa Skilled in Microsoft Word, Excel, Access and PowerPoint

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