managerial position
Resume:
Claudia's InformationLocation: florenceTitle: Verizon WirelessExperience: 3-6 yearsWilling to Relocate: NoWilling to Travel: No TravelCareer Level: IntermediateWork Status: U.S. CitizenMember Since: 2012-06-30 Helpful Links
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CLAUDIA V O'CONNOR
SC
*********@*******.***
OBJECTIVE
A managerial position that is rewarding and challenging, allows for professional growth within the organization, and utilizes my previous experience and my native language (Spanish) in an advanced manner.
EXPERIENCE
RETAIL SALES CONSULTANT - Boynton Beach, FL
Verizon Wireless January 2010 - Present
Meet and exceed quota/revenue target for net activations, customer renewals, accessories, handsets, and enhanced services.
Demonstrate equipment functions and network capability.
Perform rate package evaluations and propose solutions that best benefit the company and the customer.
Maintain and grow existing customer base and manage churn.
Accurately process customer transactions, audit and reconcile daily cash receipts.
Contact existing customers for contract renewals, and various data, accessory, and handset up sell opportunities.
Ensure customer satisfaction and resolve all customer issues and concerns.
Training/Meetings: Responsible for thorough knowledge of all store functions. Remain current on all wireless products, services, industry and competitive trends. Attend all applicable trainings/meetings.
I am a self-motivated individual, I have the work ethic and desire to excel in my career with Verizon, and I also have multicultural experience, which gives me a broader perspective in my career advancement.
ACHIEVEMENTS
Consistently surpass goals and achieve an
An overall performance rating of on average of 110% in new contracts and renewals.
Ranked seventh position in Florida's Winner Circle.
December 2011, the number one position in the category Basic to Smart Phone.
The number one sales person in my region over the last 2 years (Lexington, KY and Boynton Beach, FL) consistently exceeding quota figures monthly.
TELLER COORDINATOR - Lexington, KY
US Bank May 2008 - June 2009
Handle routine financial transactions (deposits, withdrawals, advances, loan payments, merchant transactions etc.), and balances these transactions daily while ensuring a positive interaction with customers and non-customers.
Assisted in the administration/supervision of the teller area, as delegated by a supervisor or manager.
Prepared work schedules, provided input to performance reviews; participated in new teller training or mentoring and performance teller duties.
Responsible for demonstrating excellent customer service.
ASSISTANT SPANISH-TEACHER - Erie, PA
The School District of Erie November 2007 to January 2008
Care for children assigned to School.
Supervise children in daily activities and maintain discipline to ensure a safe, health environment.
TELLER BUSINESS - Erie, PA
PNC Bank May 2006 to September 2006
Provided excellent customer services.
Responsible for handled cash and financial transactions.
Successful sales products and services from the bank.
ASSISTANT OPERATIONS AND MARKETING - Medellin, Bogot, Colombia
EPM October 2003 to November 2004
Responsible for a base of 100 clients that paid computers systems, Internet connection and software to small and medium size business.
Successful Post sales services.
Provided excellent integral Customer Services
SYNERGYA EXECUTIVE - Bogot, Colombia
Santander Group Hispanic Central Bank September 2003 to October 2003
Provided excellent Customer services.
Advice to Companies about labor law in the process and requirements of getting approves credit to import and export.
Sales of Bank products and services.
ADMINISTRATIVE DIRECTOR - Bogot, Colombia
Dalhom S.A. September 1993 to August 1999
Managed 60 sales accounts throughout the country.
Evaluated the location of point of sales.
Trained team of 60 sales people around of country (Colombia)
Budged and sales forecast.
Quarterly report of sales.
EDUCATION
Military University New Granada - Bogata, Colombia, B.S. Business Administration
University Carlos III of Madrid - Madrid, Spain, MBA
University of Miami - Miami, FL, MBA (2013)
SKILLS, QUALIFICATIONS, AND ACHIEVEMENTS
COMPUTER APPLICATIONS
15 Years Experience
* Ability to operate store computer and electronic systems.
* Word, Excel, Power Point.
* Internet research.
* Access
* People soft
* Corel Draw
BILLINGUAL
* Spanish/English.
SUPERVISORY AND MANAGEMENT
7 Years Experience
* Supervised a crew of 65 sales associates and two administrative assistants.
* Budgeting and forecast experience.
* Goals and company polices oriented.
* Supervisor level experience.
* Communicates clearly and effectively in all situations with great interpersonal skills.
* Proven conflict management skills.
PROFESSIONAL REFERENCES
John Rammsay Store Manager
Verizon Wireless Palm Beach Gardens 561-***-****
Jill Davis Assistant Manager US Bank 859-***-****
Diana M. Kestle Branch Financial Sales Consultant PNC Bank 814-***-****
Kathy Little Personnel Department
School Districtof the City of Erie 814-***-****
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