Customer Service Human Resources
Resume:
Leslie Wiesemann
Email: ********@**************.***
Address:
City: Clarksville
State: TN
Zip: 37043
Country: USA
Phone: 270-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Talented and accomplished Management professional with extensive background in business operations and human resource management. Highly familiar with recruiting, compliance, fund raising, event coordination and promotional planning. Adept at developing and implementing policies and procedures. Experienced in P&L management, forecasting, contract negotiations, inventory control, office administration and human resources. Knowledgeable in formulating and directing corporate Internet presence. Hard working, detail oriented, and able to multi-task effectively in fast-paced environments. Excellent presentation and communication skills.
Educational Background:
High School Dipolma from University of Phoenix, Phoenix AZ 1/2001 to 11/2012 (International Business)
High School Dipolma from University Of Phoenix, Phoenix AZ 1/2001 to 11/2012
High School Dipolma from University Of Phoenix, Phoenix AZ 1/2001 to 11/2012
Job History / Details:
Executive Summary
Talented and accomplished Management professional with extensive background in business operations and human resource management. Highly familiar with recruiting, compliance, fund raising, event coordination and promotional planning. Adept at developing and implementing policies and procedures. Experienced in P&L management, forecasting, contract negotiations, inventory control, office administration and human resources. Knowledgeable in formulating and directing corporate Internet presence. Hard working, detail oriented, and able to multi-task effectively in fast-paced environments. Excellent presentation and communication skills.
Core Qualifications
Employee Recruitment and Reporting
Development and Training programs
Regulatory Compliance
Compensation and Benefit Programs
Employee and Labor Law
Managed company inventory accounting administration ordering processes
Managed customer service operations ensuring highest levels of satisfaction maintained at all times
Prepared orders monitored inventory and sales figures communicated closely with local and regional vendors
Managed area operations in 100 million dollar retail organization
Established and managed successful business
Employee and Customer Relations
Hired and supervised Human Resource Accounting and Hourly Management personnel
Served as volunteer for community organizations and national organizations.
Organized, supervised, and participated in fund raising activities
Head event planner and team coordinate in multiple fund raising events.
Professional Experience
March 2012 to Current
Walmart Dickson, TN
Assistant Store Manager
Managed company regulatory compliance and human resource activity
Initiated programs that standardized employee training and led to increase in customer satisfaction by 6 percentage .
Served as mentor to junior team members.
Managed company hiring, recruiting, human resources. inventory, accounting, administration, and ordering processes.
Managed customer service operations, ensuring highest levels of satisfaction maintained at all times.
Created and prepared paperwork for all new hires, tracked attendances, recorded personal and vacation time and ensured that benefits department was notified of all leaves of absence on a weekly basis.
Coordinated daily operations and morning staff meetings, addressed and resolved customer complaints.
Managed team of 50 of professionals.
Revised and adapted weekly schedule to consist of maximum 1800 hours as regulated by the Home Office.
May 2010 to April 2012
Decadence LLC Clarksville, TN
Co-Owner
Played major role in company's growth from start-up to finish.
Oversaw all marketing, advertising, and customer service functions.
Executed integrated advertising campaign across multiple media channels.
Managed company's inventory, accounting, administration, and ordering processes.
Developed and maintained company's Internet presence, launching and supervising.
April 1998 to March 2012
Walmart Oak Grove, KY
Zone Merchandise Supervisor
Directed strategic initiatives to achieve company objectives.
Prepared orders, monitored inventory and sales figures, communicated closely with local and regional vendors.
Worked in conjunction with corporate merchandising and buying team to review merchandising errors and purchases.
Defined strategy and merchandising business plan for 40 million a year retail company.
Managed team of 10 of professionals.
Trained employees on cash register management and coordinated all orientation sessions for new hires.
Channeled pro-active quality by working closely with management and being aware of upcoming events.
Coordinated daily operations and morning staff meetings, addressed and resolved customer complaints.
June 2011 to September 2011
Walmart Oak Grove, KY
C0-Coordinator
Served as Co-Coordinator for Nationally televised car show event sponsored by Meguiar's.
Planned and organized key sponsors and vendors for event.
Staffing and planning
September 2006 to March 2012
Walmart Oak Grove, KY
Coordinator Make-A-Wish Foundation
Served as local fund raising and event coordinator for Make-A-Wish foundation.
Organized Wish Parties for local children.
March 1998 to March 2012
Walmart Oak Grove, KY
Coordinator Children's Miracle Network
Served as Coordinator for local fund raising and event planning with Vanderbilt Children's Hospital for 14 years.
Planned and organized local events to benefit the Vanderbilt Children's Hospital.
Organized, supervised, and participated in all fund raising activities. Assisted with event planning and organization.
Education
2012 University of Phoenix Phoenix, AZ
Associate of Arts International Business
2013 University Of Phoenix Clarksville, TN
Bachelors International Business International Business
2013 University Of Phoenix Clarksville, TN
Bachelors Environmental Science Environmental Science
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