Customer Service Manager

Confidential User

Email: ********@*********.***

Address:

City: Newark

State: OH

Zip: 43055

Country: USA

Phone: 740-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Energetic and reliable Office Manager skilled in working with a diverse group of people. Responsible administrator with excellent communication skills demonstrated by years of administrative experience.

Educational Background:

High School Dipolma from Toledo University, Toledo OH 1/2001 to 7/1986 (Physical Therapy)

High School Dipolma from Toledo University, Toledo OH 1/2001 to 11/2012

Job History / Details:

Summary

Energetic and reliable Office Manager skilled in working with a diverse group of people. Responsible administrator with excellent communication skills demonstrated by years of administrative experience.

Core Qualifications

Problem resolution

Self-starter

Microsoft Office

Staff motivation

Schedule management

Travel administration

Employee training and development

Skills and Accomplishments

Administration

Answered multiple phone lines, transferred calls to corresponding departments, editing and proofing proposals, directed duties of all clerical staff. Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying and scanning documents for inter-departmental use. Self sufficient as well as self motivated.

Calendaring

Planned meetings, training classes and seminars, and arranged travel for Executive Director, Deputy Director, and staff. Tracked and approved expense reports.

Scheduling

Managed daily schedules and generated leads to provide services to qualified clients.

Multitasking

Manages administrative activities for the office as well as responsible for the day-to-day facilities operations. Demonstrated proficiencies in front-desk reception, and telephone within high-volume environment. Purchasing the offices supplies, furniture, office equipment for all staff in all offices. Participated and helped facilitate a wide-range of company projects and events.

Customer Service

Handled customers effectively by identifying needs, gaining trust and processing through system. Responsible to handle complex situations and resolve problems to maximize efficiency.

Data Preparation

Prepared contractor invoices and entered into database in order process bi-weekly payments.

Reporting

Maintained status reports to provide management with updated information for client projects and contractor billing.

Training

Successfully trained staff in all office systems and databases, policies and procedures and office equipment usage, while focusing on minimizing errors and generating superior results.

Payroll Assistance

Assisted with payroll processing utilizing the ADP payroll processing system.

Professional Experience

July 1994 to November 2012

Ground Level Solutions, Inc. Columbus, OH

Office Manager

October 1991 to July 1993

HomeBase Toledo, OH

Customer Service Manager

May 1985 to April 1991

BJ's Wholesale Club Toledo, OH

Customer Service supervisor

Education and Training,

High School Diploma

Toledo University Toledo, OH

Physical Therapy

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